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Friendly Ford of Hamilton

Hamilton, NY

Overview
Reviews
Vehicles
4.9
276 Reviews
Call Dealership (315) 824-2440
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2536 NY-12B

Hamilton, NY

13346

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Showing 276 reviews

June 19, 2024

Was looking for a truck, knew specifically what one I wanted to go for. Katie from Hamilton Ford was very courteous and made everything feel simple and fast. She helped explain the ins and outs of the tr More

by Hooperr103
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
Jun 24, 2024 -

Friendly Ford of Hamilton responded

Thank you for sharing your positive experience with Katie at our dealership! We're thrilled to hear that she was able to make the process of finding and purchasing your truck simple and fast, while also providing a thorough explanation of its features. We're glad that you're happy with your purchase and that Katie's courteous service contributed to a great buying experience. Enjoy your new truck, and we look forward to serving you again in the future!

June 19, 2024

Britinie was amazing to work with . Very pleasant to approach . Fast turn around to get you into a new ride ! The whole process was over in a few days . Currently have had my truck for More

by Samanthalynnkucera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Britinie Landherr
Report | Print
Jun 24, 2024 -

Friendly Ford of Hamilton responded

Thank you, Sam Kucera, for sharing your wonderful experience with Britinie! We're thrilled to hear that she was amazing to work with and provided a fast turnaround to get you into your new ride. It's great to know that even after two years with your truck, Britinie continues to be incredibly helpful, responding promptly to any questions or new vehicle inquiries you have. Her dedication to service exemplifies our commitment to supporting our customers long after their initial purchase. We appreciate your feedback and look forward to continuing to serve you in the future!

June 13, 2024

Great place and great service. First time there and would not hesitate to go back. Highly recommend ! More

by Stolman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bush
Report | Print
Jun 17, 2024 -

Friendly Ford of Hamilton responded

Thank you for your positive feedback and recommendation! We're thrilled to hear that you had a great experience with us on your first visit. We strive to provide excellent service that makes every customer want to return. We appreciate your trust and look forward to welcoming you back again in the future. Thank you for choosing us!

June 01, 2024

Great communication, quick and efficient all the way through the buying process. Also very Friendly just like their name. More

by Wemf150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
Jun 03, 2024 -

Friendly Ford of Hamilton responded

Thank you for your positive review! We're delighted to hear that you found the communication great and the buying process quick and efficient at Friendly Ford. It's wonderful to know that our team lived up to our name by being very friendly. We strive to make every customer's experience smooth and enjoyable, and we're glad we succeeded with yours. We appreciate your feedback and look forward to serving you again in the future!

June 01, 2024

Friendly, knowledgeable, not pushy, honest, made process simple- although tonneau cover installed incorrectly by sister dealer More

by scottpalbert
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Moore, Katie Chlad
Report | Print
Jun 03, 2024 -

Friendly Ford of Hamilton responded

Thank you for your feedback on your experience at our dealership! We're pleased to hear that you found our team friendly, knowledgeable, and honest, and that they made the process simple for you. However, we apologize for the issue with the tonneau cover installation by our sister dealer. We take your satisfaction seriously and aim to resolve any issues promptly. Please contact us at your earliest convenience so we can correct the installation for you. We appreciate your understanding and look forward to making this right. Thank you for choosing us, and we hope to continue serving you in the future.

May 29, 2024

Loved how easy they made buying a car! The process was quick and Katie was great to work with!! More

by kmckown10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
Jun 03, 2024 -

Friendly Ford of Hamilton responded

Thank you for sharing your positive experience! We're thrilled to hear that you found the car buying process quick and easy, and that Katie was great to work with. At Friendly Ford, we strive to make every step as seamless and enjoyable as possible, and it sounds like Katie helped achieve just that. We appreciate your feedback and look forward to serving you again in the future. Enjoy your new car!

May 28, 2024

Katie and the team worked magic to help me get out of a tough spot and into a beautiful new car- unexpectedly! More

by jenb1104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
Jun 03, 2024 -

Friendly Ford of Hamilton responded

Thank you for sharing your experience! We're delighted to hear that Katie and the team at Friendly Ford were able to assist you effectively, especially when you found yourself in a tough spot. It's great to know that they worked their magic to help you transition into a beautiful new car unexpectedly. Enjoy your new car, and we look forward to helping you again in the future!

May 22, 2024

They did not have the color I wanted on the lot and they went to Pennsylvania to get the one I wanted. I was very happy with the ease and how quick the whole process was More

by noursecm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
May 23, 2024 -

Friendly Ford of Hamilton responded

Thank you for your positive feedback! We're thrilled to hear that our team went the extra mile to find the exact color of the vehicle you wanted in Pennsylvania, ensuring that your preferences were met. We strive to make the car buying process as easy and efficient as possible, and it's wonderful to know that we succeeded in providing you with a quick and satisfactory experience. Your happiness with your new vehicle is important to us, and we look forward to serving you again in the future. Enjoy your new ride!

May 20, 2024

The service people were very accommodating in helping me with an urgent undercarriage issue on my vehicle!! I had no appointment and the team took great care of me and my vehicle!! I was not charged for th More

by daved1rosary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. manager and technician
Report | Print
May 23, 2024 -

Friendly Ford of Hamilton responded

Dear Dave, Thank you so much for taking the time to share your experience at Friendly Ford! We're delighted to hear that our service team was able to accommodate your urgent undercarriage issue promptly and effectively, especially without a prior appointment. Our aim is always to ensure that your vehicle is in top condition and that you are completely satisfied with our service. It's wonderful to know that the repair was taken care of to your satisfaction at no charge. Your gratitude and recognition mean a lot to us, and we'll be sure to pass your thanks on to the entire team. We look forward to continuing to serve you in the future! Warm regards, The Friendly Ford Team

May 16, 2024

We received a fair price for the trade and new vehicle. All of the staff was professional More

by tckoster111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Report | Print
May 16, 2024 -

Friendly Ford of Hamilton responded

Thank you for your feedback! We're glad to hear that you felt you received a fair price for your trade and new vehicle, and that our staff's professionalism stood out during your visit. At Friendly Ford, we strive to provide fair, transparent dealings and exceptional service for every customer. We appreciate your business and look forward to serving you again in the future. Enjoy your new vehicle!

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