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Friendly Ford of Hamilton

Hamilton, NY

4.9
274 Reviews

2536 NY-12B

Hamilton, NY

13346

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Showing 274 reviews

June 29, 2023

Matt Whalen was so helpful and worked so hard putting my deal together.. I didn't expect to be approved but he got it done and it was the best experience I've ever had with a car dealer... I got treated ho More

by dewman0269
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matthew Whalen
Jun 30, 2023 -

Friendly Ford of Hamilton responded

Thank you for sharing your experience, and we appreciate your kind words about Matt Whalen and our team at Friendly Ford in Hamilton. We're delighted to hear that Matt went above and beyond to put your deal together and provide you with the best car-buying experience. Our goal is to ensure that every customer feels valued and receives exceptional service. We're sorry to hear about your previous negative experience elsewhere, but we're glad we could restore your faith in car dealerships. We'll be sure to pass along your kind words to Matt and the rest of our team. Thank you for choosing Friendly Ford, and we look forward to serving you again in the future.

June 13, 2023

The absolute best dealership I’ve ever had the pleasure of working with and Katie was wonderful More

by Ron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Jun 16, 2023 -

Friendly Ford of Hamilton responded

Thank you for your kind words! We're thrilled to hear that you had an exceptional experience at our dealership and that Katie provided you with wonderful service. Customer satisfaction is our top priority, and we're glad to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.

June 03, 2023

Richard located a Ford pickup with the features that I wanted. I was sold on it after the test drive. It was a pleasure doing business with Richard and the rest of Friendly Ford in Hamilton. More

by Dennis McCarthy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
Jun 13, 2023 -

Friendly Ford of Hamilton responded

Thank you for sharing your wonderful experience with Richard and our team at Friendly Ford in Hamilton! We're delighted to hear that Richard was able to locate a Ford pickup with the exact features you desired and that the test drive sealed the deal for you. It's always our goal to make the car-buying process as enjoyable as possible, and we're thrilled that we could provide you with a pleasurable experience. We truly appreciate your business and look forward to serving you in the future.

June 02, 2023

Pleasant, straight forward. Don’t have 15 words. Did a good job. Hope service is as good as sales. Thank you. More

by nealstreichert828
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Lazzaro, Katie Chlad
Jun 13, 2023 -

Friendly Ford of Hamilton responded

Thank you for taking the time to share your feedback with us! We're glad to hear that you had a pleasant and straightforward experience with our sales team. We strive to provide excellent service from start to finish, and we appreciate your trust in us. Rest assured, our service department is committed to delivering the same level of quality and care. If you ever need any assistance or have any questions, please don't hesitate to reach out.

May 31, 2023

Katie made the buying experience very easy! She definitely knows her stuff!! The whole experience was great! More

by mandamullenax16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
May 31, 2023

Great buying experience with Richard. He explained everything to me that I needed and more. Finance was knowledgeable and helpful. Great dealership with people in a good mood! Even spun a More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
Jun 13, 2023 -

Friendly Ford of Hamilton responded

Thank you for sharing your wonderful buying experience with us! We're delighted to hear that Richard provided excellent service and went above and beyond to ensure you had all the information you needed and that our finance team was knowledgeable and helpful as well. We love adding a fun element to the experience, like the wheel spin and the free Ford cup! Thank you for choosing Friendly Ford of Hamilton, and we appreciate your kind words.

May 30, 2023

Britinie has been an awesome person to work with! She has helped me get a new vehicle when something either goes wrong or I can’t afford it so she finds me something I can. I go to her every time I n More

by marionhoch1990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Britinie Landherr
Jun 13, 2023 -

Friendly Ford of Hamilton responded

Thank you for taking the time to share your positive experience with Britinie! We're thrilled to hear that she has been an awesome person to work with and has consistently gone above and beyond to assist you. It's fantastic to know that she has helped you find a suitable vehicle even when facing challenges or budget constraints. Building a strong and trusted relationship with our customers is important to us. We appreciate your recommendation and we look forward to assisting you in the future.

May 23, 2023

Very friendly people greats service. Nice atmosphere. Great selection on vehicles highly recommend them for all.your needs More

by wdenslow009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
May 30, 2023 -

Friendly Ford of Hamilton responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our team at Friendly Ford of Hamilton. Providing friendly and exceptional service is our top priority, and we're glad that we were able to meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

May 22, 2023

Everyone was super nice and inviting. We would send everyone there. We had a great time. More

by grangerbrittney27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David, Katie Chlad
May 30, 2023 -

Friendly Ford of Hamilton responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our team at Friendly Ford to be super nice and inviting. Creating a welcoming environment and providing exceptional service is something we take great pride in. We look forward to serving you again in the future and ensuring that you continue to have a great time with us. Thank you for choosing Friendly Ford of Hamilton!

May 21, 2023

This is my second vehicle from Ryan at friendly ford in Hamilton. Best dealership I’ve ever dealt with hands down. Every person is professional and not your typical con artist that’s associated with dealer More

by silveradoon48s
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
May 22, 2023 -

Friendly Ford of Hamilton responded

Thank you for your continued trust and support, and for sharing your positive experience at Friendly Ford in Hamilton. We pride ourselves on providing professional, transparent service and treating our customers with respect. It's great to hear that our dealership has been the best you've ever dealt with. We appreciate your kind words and look forward to serving you again in the future.

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