Friendly Ford

protect your wallet I recently bought a brand new F350 truck from Friendly Ford. I live out of state in Arizona so my sales tax is different that Nevada. When the contrac I recently bought a brand new F350 truck from Friendly Ford. I live out of state in Arizona so my sales tax is different that Nevada. When the contract manager went through my sales contract, she charged me an outrageous amount of sales tax. I immediately told her that the amount she was quoting was wrong; she however insisted she was right. I then told her that they the dealer would have to reimburse me for the difference if I was correct. A few days later my local AZ MVD office called me & asked me to come in to process my paper work/registration. When I got to MVD they said that the dealer had overcharged me by more than $3000.00. No surprise to me! Afterwards I sent an email to the contract manager with the AZ MVD registration attachments & a copy of the applicable portion of my sales contract. In that email I requested that Friendly Ford reimburse me for this huge error. Well more than 3 weeks have passed & I haven't received my $3000.00 plus reimbursement. All I've gotten from Friendly Ford is "bull!" Anyway, I contacted Ford Motor Corp & lodged a complaint with all of the supporting information. Ford's response was that Friendly Ford owed me all of the overcharged funds. I'm still waiting for my money. If you are considering buying a car or truck, I would recommend that you protect your wallet & don't bother to visit not-so Friendly Ford! More

Wasting time and money without any result !!!! I own a 2015 Ford Fiesta Red, I got a letter from the Ford company to bring my car for a transmission guarantee ... drop my car at service at Ford F I own a 2015 Ford Fiesta Red, I got a letter from the Ford company to bring my car for a transmission guarantee ... drop my car at service at Ford Friendly Service on Friday at 12 noon and they told me will be ready by Monday the latest ...there was no email or calls regarding the proces . I went to pick up my car since nobody answer to the phone or return my call and the service employees did not even start it on my car. I don't think will take more then 2 days to check up on my car. The company don't cover rental car during the check up so I had to pay on my own... this is xxxxxxxx !!!!!!!! I can not believe that a such a nice company hire people who don't do there job... very disappointed !!!! Thanks for waisting my time and money!!!! More

Terrible service, terrible finance policy, terrible cars My brand new car was in the shop only about a month after getting it. It broke down on the side of the road somewhere on Valley View. Had to have it t My brand new car was in the shop only about a month after getting it. It broke down on the side of the road somewhere on Valley View. Had to have it towed. How does a brand new car break down? The dealership (Friendly Ford) had it for three weeks while I rented a car and accumulated a huge expense. Only to find out it sat there for weeks because they had to order a simple part that takes an hour to replace. Just terrible. At some point during the lease the 'mobility kit' was stolen out of the car (it was only ever at the service department and my house). This 'mobility kit' is basically a tire inflation kit that costs $50-60. They charged me more than $300 for it! Outrageous. Friendly is about the only thing they seem to have figured out. I wouldn't get a Ford from this place If I were you. Make a good decision. Don't go here. More

Horrible service dept Very simple routine vehicle maintenance procedures take multiple days to complete. Made an appointment for 830am. Nobody called so at 330 I called t Very simple routine vehicle maintenance procedures take multiple days to complete. Made an appointment for 830am. Nobody called so at 330 I called the service dept and was told that they just took my vehicle in to check it out, which I'm sure was a lie. Of course the service advisor said he would call me back by 4pm. This is the second time a similar thing has happened to me at this dealership. The first time was about 3 months ago I went in for a oil change that turned into a 3 hour ordeal because a work order was never written so my car sat in the parking lot until I asked when my car would be done. The worse part about their service dept is when they realized what happened they didn't offer an apology or anything and as a matter of fact their reaction was like it was no big deal which means it probably happens alot. FORD MOTOR COMPANY MUST GIVE THOSE "GREAT CUSTOMER SERVICE AWARDS" to anyone that ask for them. More

WORSE DEALERSHIP IN LAS VEGAS I'm local here in Las Vegas three (3) years running now and a car 'guy' - I tried this dealership for a few oil changes - DO NOT GO HERE TO CHANGE YOU I'm local here in Las Vegas three (3) years running now and a car 'guy' - I tried this dealership for a few oil changes - DO NOT GO HERE TO CHANGE YOUR OIL - they hire inexperienced kids who do nothing more than damage your car, and when you go to the Managers, they treat you like a second-class citizen. They screwed up all of my rims while performing a 'simple' tire rotation. They always put the wrong air pressure in my tires ..etc.....they have no loyalty to any long time customers (I had two (2) other customers tell me even worse stories) while we waited forever for our cars - I'll try team ford or country ford - But be wise and learn from everyone's mistakes in coming here for service - AVOID THIS PLACE FOR ANY AND ALL SERVICE (unless of course you like your car damaged and the managers telling you to go f yourself) More

Best Dealership I Have Ever Conducted Business With Wow! The service was outstanding! Our sales person, Sergio, was genuine, patient, informative and more than willing to work with us. Kim, in finance, Wow! The service was outstanding! Our sales person, Sergio, was genuine, patient, informative and more than willing to work with us. Kim, in finance, was amazing! This woman's patience was unbelievable. They went over and beyond to get our deal approved. I highly recommend this dealership. My experience was 100% positive. More

No ethics and crooked I live 2.5 hours away from this dealership. I called them after seeing a car in their inventory that I wanted to purchase. Did online credit applicati I live 2.5 hours away from this dealership. I called them after seeing a car in their inventory that I wanted to purchase. Did online credit application and trade in appraisal. Salesman Kevin called me and told me their bottom line deal. I was pleased with the deal they offered. I told Kevin (aka humpty dumpty) to make sure the deal was 100% solid and good to go, I did not want to drive 2.5 hours one way for nothing, I did not want to play games. He told me he ran the deal by his sales manager and it was approved and a done deal. We just needed to drive down to complete the transaction. I don't have the best credit, but not the worst, so I reiterated for him to double check everything so I would not waste my time. He said it was a done deal. So we make the drive, feeling good the stressful chore of buying a car would soon be over. We arrive, test drive the car, and I notice the car had not even been detailed yet. This should have been my first clue. I was then asked to do another credit application. Clue number two. Then after sitting there for two hours, they say they can't do the deal, but could possibly work out something on a different car! These people are lying filthy swine who will say anything to lure you in and try to con you! The sales manager and his peers are cowardly and dishonest. The sales manager said it wasn't his fault, he didn't promise me anything. Well you can't delegate responsibility. Humpty should be fired and Ford Motor company should sanction them for shady buisness practices. Stay as far away from these lying con artists as you can! More

Dealer was great real clean in the salesman really They were real helpful and nice and they help me with that financing and I'll definitely go back for another car when I can They were real helpful and nice and they help me with that financing and I'll definitely go back for another car when I can More

Fantastic Larry Davis was exceptional, he went over the vehicles that I was interested in and we discussed the differences. Finally settling on the C MAX Hybrid Larry Davis was exceptional, he went over the vehicles that I was interested in and we discussed the differences. Finally settling on the C MAX Hybrid We too a lengthy test drive and Larry explained the options. Once I decided he walked me through the complete process and explained every step along the way Being a first time buyer this was great. More

Attempted internet purchase I spoke with someone regarding a car that I found on the internet. We played telephone tag a few times and we came up with a price and a trade in va I spoke with someone regarding a car that I found on the internet. We played telephone tag a few times and we came up with a price and a trade in value and I thought we were set. The salesman was busy and I was in no hurry so I would say it was OK for him to call me back. He said that he would call in a few minutes to get a deposit. I was pleased with the car and he did not call when he said he would, instead he called and said that someone else sold the car. He apparently had not marked the car as sold and I had the card ready to give him. The dealership then called me to offer me something "better." It felt like a scam and I said that I would not do business with them. More