Friendly Ford

I brought my car (2015 Ford Fusion) into your service department on Feb. 8th, 2020 to get a water pump replaced. I explained to Paul my service adviser that my car wasn’t holding coolant. He said no prob department on Feb. 8th, 2020 to get a water pump replaced. I explained to Paul my service adviser that my car wasn’t holding coolant. He said no problem we can get that fixed. I picked up my car on February 14th , I checked the coolant level before I left and took a picture of it. As I was arriving home my car started bogging , it didn’t want to go. I popped the hood and of course , no coolant. So I had some at home, put coolant in the car and brought it back to you guys. He told me that it was so strange that was happening and he would have them look at it. 15 min later I got my car back and was told there was an air pocket. I told him I am going to drive it around the block to make sure because I live in North Las Vegas. I drove up the road to jones and back and of course again , no coolant. He said that I could pay $180 for a full diagnostic of the car. I said okay perfect. Two days later he calls and says I have some bad news it might be your transmission but I am having the transmission guys look at it. Called me again the next day and told me it was my spark plugs. Called me later that day and told me everything was good to go. I asked him if this fixed the coolant problem and he told me yes. I picked my car up on Feb. 18th , made it home and of course again , my car was bogging and out of coolant AGAIN. I then took it back again, this time I asked to speak to the general service manager. I explain to him my situation ; as I was telling him I told them to do the full diagnostic , Paul my service adviser said they never did it because my spark plugs came up as “misfire” I am not too sure on why they didn’t do a full diagnostic when I specifically asked for it to be done. So the general service manager said that they will take the car and figure out the problem. They called me a couple days later and told me that it was my motor. The coolant was leaking into the motor and I need to get a new motor that would cost me $6,000. I truly feel I was taken advantage of because I am 1. A female 2. Young. I am a single mother of two kids with one income. This was my only car. My car wasn’t this messed up when I brought it in. No one is taking responsibly for their mess up. If the full diagnostic was done when I asked it wouldn’t of got to this mess. I went into the dealership on Feb. 24th trying to talk to the general manager after several attempts of calling and leaving voicemails. I was told that he was in meetings all day. I have never experienced anything like this in my entire life. I am supposed to trust friendly ford when I drop my car off with them. I went in for a water pump and now a month later after them having my car for almost a month now, I need a new motor because of their mess up. Ive tried to reach out through emails , phone calls & even going into the store personally. More

ALL BY PHONE, WITH EMAIL REMINDERS. SHELDON EARNED RESPECT. The only thing I can say about the dealership is what I've marked above. I have not been there. But I am impressed with Sheldon and the Internet peo The only thing I can say about the dealership is what I've marked above. I have not been there. But I am impressed with Sheldon and the Internet people who have contacted me. I look forward to a visit and test drive in the hopefully near future. I have not been a Ford person, so your powers of persuasion will be tested. I look forward to seeing the Expedition and an F-150 pickup More

Unfriendly Ford Steve is utterly unprofessional failed to help me & keep his promises. Shook my hand and promised to fix my issues and lied to me in my face. He is al Steve is utterly unprofessional failed to help me & keep his promises. Shook my hand and promised to fix my issues and lied to me in my face. He is also racist called me and my cousin a racial slur in our last encounter as I was leaving. He also made my gf cry and banned us from going back by saying I insulted staff which is not true. More

Great friendly quality service you can count on, The team of Tod Doner and others are always willing to listen and explain any and all issues. And the service itself is great. Went for a regular oil The team of Tod Doner and others are always willing to listen and explain any and all issues. And the service itself is great. Went for a regular oil change and was asked about the cabin air filter , agreed that it was time for a change. It was definitely needed thank you Tod for the request. More

Fast and friendly service. Bryan was very thorough on what was needed and what will be needed to keep my vehicle running top notch. 5 stars ☆☆☆☆☆ what was needed and what will be needed to keep my vehicle running top notch. 5 stars ☆☆☆☆☆ More

Everything was Great! Larry Davis was amazing, patient and knowledge! He made the entire experience effortless for us. I highly recommend him for your next Ford purchase or Larry Davis was amazing, patient and knowledge! He made the entire experience effortless for us. I highly recommend him for your next Ford purchase or Lease! More

2019 Fiesta Overpriced!!!!! Extremely dissapointed I walked in with the intension of purchasing a 2019 Fiesta cash, however, when it came down to the numbers including tax n fees it was greatly overpri I walked in with the intension of purchasing a 2019 Fiesta cash, however, when it came down to the numbers including tax n fees it was greatly overpriced about $20K. Its unfortunate cause i seen the same car for 5Kless...dont know if they understimate my intelligence or knowledge but definately felt insulted with No desire to visit that dealership again...Not so very Friendly...greatly dissapointed with the salesman n his Boss. More

Sale was smooth as silk! Cesar was extremely helpful, and I would recommend his service to anyone. His helpfulness is very appreciated. He followed up after the sale several t Cesar was extremely helpful, and I would recommend his service to anyone. His helpfulness is very appreciated. He followed up after the sale several times as well. More

The live up to their name! Sheldon was wonderful to deal with, the whole experience was friendly, and helpful, I love my new truck, would recommend my friends/family to buy here Sheldon was wonderful to deal with, the whole experience was friendly, and helpful, I love my new truck, would recommend my friends/family to buy here. More

Friendly Everyone was nice and the place was clean. They knew the cars that i was looking at and were able to help. Very good process. Everyone was nice and the place was clean. They knew the cars that i was looking at and were able to help. Very good process. More