Friendly Ford

DID NOT FIX MY TOW TRUCK I brought my tow truck to get fixed and I was told by George Handal that it would take at least 2 weeks. It's been 3 weeks and they still haven't touc I brought my tow truck to get fixed and I was told by George Handal that it would take at least 2 weeks. It's been 3 weeks and they still haven't touched my truck. It's been parked for 3 weeks. I emailed George to get an update and he answered the first email but when I sent him the 2nd and 3rd email he ignored me. I went to pick up my truck today and he basically told me I was xxxx out of luck and reiterated that it was going to take 2 weeks. Well, George it's been 3 weeks. He is a liar. Ever since I purchased this truck its been non-stop problems.I bought this truck brand new and it shouldn't have this many issues. Not only that but Ford doesn't care enough about their customers enough to do right by them. More

I was looking for a new Ford Explorer ST. I found one that I liked at Friendly although technically it was "used" because it had been one of their loaner vehicles. The buying process was relatively pain that I liked at Friendly although technically it was "used" because it had been one of their loaner vehicles. The buying process was relatively painless, but from there it's been nothing but a huge headache. In looking the vehicle over, there were a few scratches and things found. They were pointed out to the sales person who agreed to have them taken care of. When it came time to pick up my vehicle from having those things fixed, it was discovered that not only had all of the work NOT been completed, but it had incurred additional damages while in their possession being worked on. The sales person was informed and he brought over a sales manager named Cheryl Thrun. My husband began explaining the situation to her and showing her some of the issues. When she came over to the side of the vehicle I was on, she didn't introduce herself or anything. I began talking about one of the issues with the vehicle and upon completion, she literally looked at my husband, pointed out something towards the front of the vehicle and started asking him a question and walked around where I was, headed to whatever she'd pointed out to him. There was ZERO acknowledgement of me or anything that I said from her. It was like I'd said absolutely nothing. She made a comment about the vehicle having been in their courtesy vehicle fleet. She says "so it's used, not new. It's not going to be perfect and you have to expect that there's going to be some wear and tear." The way she spoke was with such a rude and condescending tone. My husband started to speak, but I cut him off to let her know that being new or used is beside the point and wear and tear isn't the issue. The issue was that the agreed upon work to be done to the vehicle wasn't completed and on top of that, while left in their care, my vehicle had been further damaged by the staff. Cheryl mentioned that parts would have to be ordered and asked if I was going to leave the vehicle there. I told her absolutely not, but that someone could call when the parts arrived so that an appt could be scheduled. Nothing about my interaction with that woman was good. She seemed fine when speaking to my husband, but everything about her changed when she saw me, from the look on her face, to her body language, the tone of her voice and whole demeanor in general. I mentioned it to my husband and we wondered if it had anything to do with our being an interracial couple. He's Caucasian and I am African-American. Maybe it didn't but she was so incredibly rude, dismissive and condescending in her manner. More

Service department absolutely REFUSED to honor a Ford warranty from another state! I was not even given a chance to escalate the matter to a superior! warranty from another state! I was not even given a chance to escalate the matter to a superior! More