Friendly Ford

This is my far the worst customer service ever. I scheduled an appointment for 9:30 and dropped the car off. By 12 I called back and they had not even started the service so I went back to complain I scheduled an appointment for 9:30 and dropped the car off. By 12 I called back and they had not even started the service so I went back to complain. I talked to the jobs service supervisor and was told basically that's how we do things too bad so I asked to speak to the service manager. After being condescending and trying to compare her service department to a doctors office she accused me a being rude and making a mess in their lobby (I sat in a chair and nothing more) she then kicked me out of the dealership and refused to finish the work on the car which was just getting started at that point. They went as far to drive the car all the way to the gate of the dealership and made me walk to there. I have never been treated so unprofessional and rude! Avoid this service department at all costs. I will be going to the Ford company about this issue. More

I can't speak for their sales department, but my F350 had been in for repairs for almost 2 weeks now. It took a week to get the parts which I understand. I was called last Thursday at lunchtime and was told been in for repairs for almost 2 weeks now. It took a week to get the parts which I understand. I was called last Thursday at lunchtime and was told that all the parts were in and the repair was a 2 day job. Then I was told there was 1 vehicle ahead of mine, but they had finally started working on it on Friday afternoon. By Tuesday (this afternoon, and 2 work days beyond when they had supposedly started work on the truck) no one had called, so I started calling. None of the service managers called me back. Finally our "service agent" called me and told me they were about 50% finished. This is NOT GOOD service or customer relations. I still have not had anyone explain to me why this is taking so long. I was again promised it would be ready tomorrow, but I don't see that happening. More

Brought my 2020 mustang in for a works oil change. Tires were not rotated, tread depths reported at 7, but when I got home and measured them with a tread depth gauge, they are at a 9! Lube tech left o Tires were not rotated, tread depths reported at 7, but when I got home and measured them with a tread depth gauge, they are at a 9! Lube tech left oil all over my clean engine bay. Had an appointment for the 'service' scheduled for 10:30am. I dropped the car off at 10:15am, the car wasn't pulled into a bay until 11:45am! This vehicle has 2 open recalls and no one said anything! Would have scheduled an appointment to have them taken care of, but glad I didn't since your service department can't handle a simple oil change & tire rotation! More

Inquired about a vehicle at the cars. com price. Was told twice, by two separate individuals that the price was accurate. Once I asked for an appointment to view the vehicle they changed t com price. Was told twice, by two separate individuals that the price was accurate. Once I asked for an appointment to view the vehicle they changed the price by adding 10k. More

*PRICE GOUGING* I dropped car off with one faulty window and 2 faulty locks. Was there for a couple weeks until I called and really needed it as I’m a mom of 4 kids. My total was $2200.00 AND one of the loc and 2 faulty locks. Was there for a couple weeks until I called and really needed it as I’m a mom of 4 kids. My total was $2200.00 AND one of the locks still DID NOT work. I’m so disgusted with the fact that they actually ripped me off like this. And they did it with a big smile. They also charged me for a passenger window that *mysteriously broke* after I dropped it off. Shame on you all. More

Save yourself some time and don't do business here. Salesperson by the name of Sheldon is extremely rude. I called to speak to someone in the finance department and pretty much told me to f*** off. I h Salesperson by the name of Sheldon is extremely rude. I called to speak to someone in the finance department and pretty much told me to f*** off. I have bought a few trucks from this dealership but from now on I am going to take my business elsewhere. Sheldon should be trained to be more polite and respectful. Customers like myself are the ones that pay their bills at the end of the day. More

Place is a joke Brought Car in for Transmission work got car back after 3 months hill Assist light on air bag light on Eco mode on was told to sell car because it is a 2013 for Focus and transmission are ju car back after 3 months hill Assist light on air bag light on Eco mode on was told to sell car because it is a 2013 for Focus and transmission are junk by Jarad it think was his name brought a 2020 Ford F-350 there won’t bring it there for service More

The service department has issues. I asked to schedule an appointment to get my car looked at and they said it would be at their lot for 3 days after meeting with the service advisor just for a tech to look appointment to get my car looked at and they said it would be at their lot for 3 days after meeting with the service advisor just for a tech to look at it. I asked to talk to the service advisor on the day that someone could look at it and they said no. So my car has to be at least 3 days at their shop to get looked at. That’s terrible customer service. Definitely not going to take my vehicle there. More

Bought a new Ford Mach E in October 2021 and paid cash. They are great to work with before they get your money. In January I called to find out why I had not received my Title. I was told it was the DM They are great to work with before they get your money. In January I called to find out why I had not received my Title. I was told it was the DMV's fault. I went to the DMV to find out where the title was and was taken to an area to fill out a complaint because the DMV had never received the paperwork for the car I bought. I called the salesman Sal and told him about the complaint. He got mad for not calling him first and filing the complaint. I did call the dealership first. He said he would get right on it. A week later I have heard nothing. Don't go to this dealership. They are very nice until they make the sale. They will do nothing for you after you pay. I still don't have the title after 3 months of waiting. More

My overall experience at Friendly Ford of Las Vegas was terrible from start to finish. Starting off with the extremely terrible customer service, there was no following up/ getting back to me with any of m terrible from start to finish. Starting off with the extremely terrible customer service, there was no following up/ getting back to me with any of my questions and concerns about my vehicle order. Specifically speaking of employees named Josephine, Issac, Beverly and Jason. Also sales representative were false positioning themselves as a higher position when asked to speak to the manager. I will never either go back or recommend this dealership in any way. More