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Friendly Ford Lincoln
Monroe, MI
136 Reviews
Welcome to Friendly Ford! We're located on Telegraph in Monroe, MI.
Friendly Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to customer service is second to none.
Our Service Center delivers a wide range of services and amenities:
Free coffee and Wi-Fi
Loaner Vehicles
Local Shuttle Service
Clean waiting room - Our entire facility is professionally cleaned
The staff at Friendly Ford follows the CDC guidelines for COVID-19 safety
We strive to make your experience with Friendly Ford a good one - for the life of your vehicle. Whether you need to purchase, finance, or service a new or pre-owned Ford, you've come to the right place.
Friendly - It's not just a name, it's the way we do business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 136 reviews
February 22, 2020
HAVE BEEN BUYING CARS AND TRUCKS FOR YEARS FROM FRIENDLY FORD SALES STAFF , SERVICE DEPARTMENT , AND EVERYONE IN GENERAL HAVE ALWAYS BEEN GREAT TO WORK WITH. RIGHT DOWN TO THE SHUTTLE SERV FRIENDLY FORD SALES STAFF , SERVICE DEPARTMENT , AND EVERYONE IN GENERAL HAVE ALWAYS BEEN GREAT TO WORK WITH. RIGHT DOWN TO THE SHUTTLE SERVICE TO GET ME BACK AND FORTH TO WORK . ( GREAT DEALERSHIP ) More
by SATCHMO
Employees Worked With
DAVE PERRY
February 14, 2020
Vehicle service Friendly Ford always does a good job of getting my vehicle in for service and out in a timely manner. The quality of service and the friendliness of Friendly Ford always does a good job of getting my vehicle in for service and out in a timely manner. The quality of service and the friendliness of the employees is always well above average. More
by bbuschmann
February 10, 2020
Recall service My car was on the recall list and was taken care of promptly - the service representative went above and beyond and fixed a seatbelt issue I had My car was on the recall list and was taken care of promptly - the service representative went above and beyond and fixed a seatbelt issue I had More
by almak
Employees Worked With
Service desk
February 04, 2020
service I took my truck in for an oil change and service only took about 45 min. The tires were rotated ,the wiper blades were changed everything looked good. I took my truck in for an oil change and service only took about 45 min. The tires were rotated ,the wiper blades were changed everything looked good. More
by vern48
Employees Worked With
do not remember
February 03, 2020
Excellent service ! My vehicle had a service problem with the engine. Friendly Ford service dept took it in for repair and provided me with a very nice loaner car. They My vehicle had a service problem with the engine. Friendly Ford service dept took it in for repair and provided me with a very nice loaner car. They had the repairs completed much quicker than anticipated. The whole experience was awesome !! This is why I lease all my vehicles from this dealer and will continue to do so. More
by tamray221
Employees Worked With
Phil - Service manager
January 27, 2020
Friendly Ford is professional, friendly and expedient. They provide excellent customer service. As soon as your car is done, they call you. You don’t have to call them. They provide excellent customer service. As soon as your car is done, they call you. You don’t have to call them. More
by Merry
Employees Worked With
Don’t remember names
January 18, 2020
I went in with a couple of recall matters for a Ford Fusion. Was attended to promptly. Pat is very professional. I also had a door lock issue again attended to very promptly. The shuttle service was gre Fusion. Was attended to promptly. Pat is very professional. I also had a door lock issue again attended to very promptly. The shuttle service was great. More
by Peter_fdl
Employees Worked With
Pat Shenke
January 15, 2020
Professional, experienced and professional All my new cars I have purchased from Ford expecting a quality product. Regarding the lease of our Edge from the sales person to the service manager All my new cars I have purchased from Ford expecting a quality product. Regarding the lease of our Edge from the sales person to the service manager I have received professional and diligent customer care. I would recommend purchasing and or having your vehicle serviced by Friendly Ford in Monroe. More
by Marykate
Employees Worked With
Teller, service clerk, manager
January 14, 2020
Quick and easy purchase. Larry gets insurance and all the necessary documents needed from my agent. Explains all the buttons and gadgets before I leave the dealership necessary documents needed from my agent. Explains all the buttons and gadgets before I leave the dealership More
by rosteboj
Employees Worked With
Larry Middleton
January 13, 2020
Mostly Great The service I received was excellent. For the most part the persons that I dealt with were helpful, kind and considerate. I loved the Loaner. The service I received was excellent. For the most part the persons that I dealt with were helpful, kind and considerate. I loved the Loaner. More
by carolivogt
Employees Worked With
Phil Rod, Not sure of other man in service dept. That man was not very friendly and rather sarcastic.
