Friendly Ford Lincoln

We wouldn't go anywhere else...we live in Brighton and drive to Monroe! Andy Omler is the best! drive to Monroe! Andy Omler is the best! More

In May I called to schedule a recall repair. I was told it would be a 3 month wait for appointment, but the repair was short and they'd try to have it done by end of business day. So, August comes and I dr it would be a 3 month wait for appointment, but the repair was short and they'd try to have it done by end of business day. So, August comes and I drop it off for repair. I get a call 2 hrs later saying the "inspection" was done and I could come get it. I asked if the repair was done and he said it was not. I would have to come back another day for the repair. I asked why I was not told that an "inspection" needed to be done first and why it took 3 months just to get it inspected. No answer. I asked why I was told that I should have the car back by the end of the day if they didn't intend on repairing it that day. No answer. Since they attached my VIN to their shop for the repair, I can't even take it to another Ford dealership for the recall repair. I asked if I was stuck with them and they said yes. So, if you have to have a recall repair done, don't go here. If you need another type of repair, consider finding a good certified independent mechanic. I've never had this issue with independent mechanics who are very up front with what needs done and when it will be done. This was a typical dealership who thinks that their time is more important than yours. Save yourself some time and aggrevation...go somewhere else! More

They squeezed me in for a warranty issue and a recall before my vacation. The problem has not came back since my last visit. Thanks before my vacation. The problem has not came back since my last visit. Thanks More

Took great care of my needs and no hi pressure Had what I was looking for. Wife will be back this fall for a new car. was looking for. Wife will be back this fall for a new car. More

Friendly Ford called me and set up the app. To get my car serviced. They took the car right in and I was in and out of there in less than an hour. serviced. They took the car right in and I was in and out of there in less than an hour. More

Service was performed in a timely manner. Service department was very through. Totally satisfied with the service that was performed. Car washed and looked good. department was very through. Totally satisfied with the service that was performed. Car washed and looked good. More

Great experiences in buying my last 4 new Ford SUVs. Service dept also provides excellent service. I feel very confident I am getting the best deal possible. Service dept also provides excellent service. I feel very confident I am getting the best deal possible. More

Friendly Ford is a great dealership to work with when purchasing a car. They are courteous, helpful, and accommodating. Our salesperson, Cheryl Hudson, explained all the details to us and answered any qu purchasing a car. They are courteous, helpful, and accommodating. Our salesperson, Cheryl Hudson, explained all the details to us and answered any questions we had about our Bronco Sport. Neil Helfrich, the new car sales manager, went above and beyond to make sure our experience at Friendly Ford was memorable. More

My experience with service at Monroe Friendly Ford has always been great. Understand that my salesman, Dave Perry, who has served me for many years has retired. He was always a great help to me. I wil always been great. Understand that my salesman, Dave Perry, who has served me for many years has retired. He was always a great help to me. I will truly miss him. More

We have purchased 5 vehicle from this dealer over the years. We keep coming back because they really care about the customer and attention to detail making sure everything is right the first time. The st years. We keep coming back because they really care about the customer and attention to detail making sure everything is right the first time. The staff are very nice. Service department staff are super nice people as well as the staff in the parts department. I have not seen another dealership that has it together as well as Friendly Ford Lincoln. More