Friendly Ford Lincoln

Outstanding My salesman Andy Omler made my experience seamless! Always a smile, knows what I want and goes above and beyond to help me.i always deal with him, ne My salesman Andy Omler made my experience seamless! Always a smile, knows what I want and goes above and beyond to help me.i always deal with him, never a hassle. More

Very friendly!!! Sales person was very helpful. Couldn’t have asked for a better experience at a dealership.!!! She put a truck on hold for me while I had knee surge Sales person was very helpful. Couldn’t have asked for a better experience at a dealership.!!! She put a truck on hold for me while I had knee surgery. More

Great salesman I was very happy with my salesman, Andy. I would recommend him to anyone. After showing everyone our new truck, some of my friends also recommended An I was very happy with my salesman, Andy. I would recommend him to anyone. After showing everyone our new truck, some of my friends also recommended Andy.We will be back to see Andy when we are ready for our next purchase. More

Scheduled maintenance Good overall experience as always, made an appointment and was in and out in less than an hour. Will continue to use the service department. Good overall experience as always, made an appointment and was in and out in less than an hour. Will continue to use the service department. More

Outstanding Customer Service Friendly Ford in Monroe, MI, always exceeds my expectations. A working relationship with Friendly Ford begins when you buy a vehicle, but continues w Friendly Ford in Monroe, MI, always exceeds my expectations. A working relationship with Friendly Ford begins when you buy a vehicle, but continues with the service department. They care about their customers. They provide a concierge like service. The service representative who checks you in will keep you updated until your car is ready. More

happy repeat customer My sales guy (Al) always makes the experience seamless. That's why we keep going back. I think we have leased at least ten straight vehicles. Dealersh My sales guy (Al) always makes the experience seamless. That's why we keep going back. I think we have leased at least ten straight vehicles. Dealership is top notch! More

Friendly service , and staff. Everyone at the dealership goes out of their way to make your visit enjoyable. Weather it’s for service or purchasing a new ford vehicle. I highly Everyone at the dealership goes out of their way to make your visit enjoyable. Weather it’s for service or purchasing a new ford vehicle. I highly recommend this dealership to all my friends and family. More

Great service and very professional!! We purchased two vehicles on this date. We had very professional service and all was handled in a timely manner. Great experience, and we will be ba We purchased two vehicles on this date. We had very professional service and all was handled in a timely manner. Great experience, and we will be back! More

Ripped off oil change My wife had her oil change on Oct. 4 2018 she has been going there for years and everything was fine until this visit. She sighed up for her normal oi My wife had her oil change on Oct. 4 2018 she has been going there for years and everything was fine until this visit. She sighed up for her normal oil change with the Ford coupon for 39.99 and when she went to pay for her oil change they charged her 62.00$. When my wife asked why was the price 62$ they said her oil grade had been changed or overlooked and now they said her car needed full synthetic oil when before she used synthetic blend.The next day we called the General Manager Nicole Ernst who was going to ask the service guys about the issue. The dealer ended up knocking the price down to 51$ and latter mailed a check for 11$. When the check came the Ms. Ernst stated in her letter that basically the car needed full synthetic which is a LIE. I Called Ford to register a complaint Case Number16027441 and they agreed with me on the oil, full synthetic not needed. Anyone else get scammed by the oil change bait and switch scam? More

Great service The best. I totally trust the dealer to help me with service and help with reminders. The mechanics are great and the service folks are the same. Wi The best. I totally trust the dealer to help me with service and help with reminders. The mechanics are great and the service folks are the same. Will work with you on questions and will find an answer for you.. Great lounge if you're staying and simply the best service department I've ever been to. Your not forgotten here More