Friendly Ford, Inc.

Great work as always! Made an appointment with Steve last week to bring my Ford Explorer Sport Trac in for the "Works Package" & 72K check. I was the 1st car in at 7 am. Wo Made an appointment with Steve last week to bring my Ford Explorer Sport Trac in for the "Works Package" & 72K check. I was the 1st car in at 7 am. Work was performed & was back on the road at 9:15 am. Great service from great people! TK More

Disappointing experience I have bought 2 cars from Friendly and have always been satisfied with device but this experience was dissapointing. A loaner was not offered and the I have bought 2 cars from Friendly and have always been satisfied with device but this experience was dissapointing. A loaner was not offered and the technician damaged the interior trim during service. My disapointment is that even though the damage was known I had to find it and go back to point it out. they are ordering the item to make it right but.... More

Very happy MySync is working again I was very happy Eric, my service adviser, was able to update the MySync system and get it to work with iPhone 7. Ford and Microsoft have been terrib I was very happy Eric, my service adviser, was able to update the MySync system and get it to work with iPhone 7. Ford and Microsoft have been terrible at updating Sync with new cell phones and new IOS versions. For 2 years, I was unable to get incoming text messages read to me so this was a major breakthrough. My care was in for a recall and I am also thankful to Eddie for the loaner. More

Only after confirming with another Ford Dealer! I took my Ford F150 in for the third time to have them look at the brakes. Brakes have not been the same since they performed warranty work on the Ma I took my Ford F150 in for the third time to have them look at the brakes. Brakes have not been the same since they performed warranty work on the Master Cylinder. It took them close to 20 miles of road test to figure out what I told them all along. Still they say the brakes are fine, but could need calipars! Really? I had an appointment at Rohrman in Schaumburg for a key to be made. Total price quoted $239. For convenience sake, I took it to Friendly Ford instead. Much to my dismay when I picked up the truck, they charged me $283. How can two dealerships within 5 miles of each other be that different? I can tell you, it was the charge for programming the key. They would not match the charge of Rohrman until I caused a scene. Even then, they called Rohrman to see if I was telling the truth. The truck was supposed to be washed after being serviced. They pulled the truck around and it was worse than when I brought it in. They said they were under new management and short on porters and couldn't get to it. But, again, when I caused a scene, they found a porter right away to wash my truck. I had to wait for the truck to be washed, despite dropping it off the night before and picking it up after 4:00 pm. I wish I could say that this was the first issue. I have taken my vehicle to this location for several years, due only to the convenience to the train. At one point, I had three consecutive oil changes and the tag on the windshield for the first one said return in 5,000 miles; the second oil change said 1,000; third oil change said 3,000. Dealership explanation for this, "well it depends on how you drive the vehicle!" Really, I wish I had that same crystal ball, because frankly I don't know how they would know how I intended to drive my vehicle in the future. I will give a shout out to the cashier, who is the only one with any business sense! She is awesome! More

Service Great people and great dealership to work with. I have been taking my car there for service for the last few years and they are the best to work with. Great people and great dealership to work with. I have been taking my car there for service for the last few years and they are the best to work with. The body shop is also first rate. More

Refused to perform warranty work Have had multiple bad experiences with the owner of the service department from damage to 2 different vehicles to performing work he was specifically Have had multiple bad experiences with the owner of the service department from damage to 2 different vehicles to performing work he was specifically told not to and did anyway, this time he canceled my warranty work appointment Poor management mentality. Service writers are great however the owner sticks his nose into things and ruins what could be a good service department More

Very polite and willing to make the service convenient Very helpful, and willing to serve. They did give me a list of things which are needed which I thought was a little excessive, but they did not push t Very helpful, and willing to serve. They did give me a list of things which are needed which I thought was a little excessive, but they did not push the issues. I would buy a car from them. They also service some of our squad cars for our department. More

Very happy with service department and body shop I was treated very well by Steve the service manager and Paul from the body shop. Eric Schmit was also helpful with answering my questions. The cashie I was treated very well by Steve the service manager and Paul from the body shop. Eric Schmit was also helpful with answering my questions. The cashiers were very nice and so were the guys in the parts department. Over all it was a good experience and they all made me feel like a valued customer. More

Good Job They handled all of the items that i asked them to fix and the car ran great after the repair. It was like it used to run which was smooth and quiet. They handled all of the items that i asked them to fix and the car ran great after the repair. It was like it used to run which was smooth and quiet. More

Confused My loaner was not ready at the time promised and I was not informed about a $50 deposit on the loaner. When I came to pick up my car, they couldn't fi My loaner was not ready at the time promised and I was not informed about a $50 deposit on the loaner. When I came to pick up my car, they couldn't find my paperwork and then tried to give me the wrong car. I'm sure the work was fine, but the service people were very confused. Not really "friendly "ford. More