Friendly Ford, Inc.

Great people, high cost Let me start by saying the service staff at Friendly Ford, from my service writer to the cashier, were very friendly and exhibited excellent customer Let me start by saying the service staff at Friendly Ford, from my service writer to the cashier, were very friendly and exhibited excellent customer service skills. I have no complaints whatsoever in that regard and Friendly Ford excels in that area when compared to other Ford dealers I have gone to. As I stated in my last survey, the main issue I have with Friendly Ford is sometimes scheduling problems and the relatively high cost of your service. I had brought my truck in earlier this year for an oil change and the technician noted that I needed my pinion seal replaced. Noting how expensive the repair would be, I decided to wait and bring the truck back. Later in the year I called to schedule for the pinion repair and when I brought my truck in, I was told they didn’t have the part in stock so I had to re-schedule to bring it back for the repair. When I brought it back, I had simply asked for the technician to check and make sure that the drive shaft center support bearing was still ok when he did the repair for the pinion seal- sometimes a bad bearing or u-joint can cause the pinion seal to go bad as well. In order to replace the pinion seal, the technician would have to remove the driveshaft/u-joints anyways so checking the center support bearing (just visual check, no special test required) would be simple enough to do. To my surprise, when I looked at my bill, I was charged an additional $18 for the technician to do this simple check. I spent over $500 for this service, was it really necessary to charge me an additional fee to check a part that had to be removed anyway to service the pinion seal? And that is basically my main complaint about Friend Ford- I feel, in my opinion, your service charges are too high. More

Great service! I had to bring in our Ford Escape for a front end problem. Kathy and her team did great job of fixing the car that day. I had to bring in our Ford Escape for a front end problem. Kathy and her team did great job of fixing the car that day. More

Above and beyond My initial concern was handled properly and professionally, my secondary concern required parts that were no longer available for my vehicle, Steve p My initial concern was handled properly and professionally, my secondary concern required parts that were no longer available for my vehicle, Steve personally went out of his way to figure out what parts would work and personally obtained them, unexpected and very pleased. More

Thanks. Friendly People and Great Services for old friend Fo I felt great when was in service over there, from the receptionist Fantasia, through managers Louis and Matt as well as Joseph who made alignment test I felt great when was in service over there, from the receptionist Fantasia, through managers Louis and Matt as well as Joseph who made alignment test for mine Focus ZX3 2002 and all others I did not meet at person but worked for me. Focus ZX3 2002 More

As always, GREAT service!!! We have a Chrysler Town and County van. The runner board along the passenger side came loose. We took it to a Chrysler dealer in the area and paid $ We have a Chrysler Town and County van. The runner board along the passenger side came loose. We took it to a Chrysler dealer in the area and paid $120.00 for them to fix it. It fell off within one week. Paul in the body department took care of the problem and it looks great. Our other vehicles are Ford (and purchased at Friendly Ford) and that is what we will be sticking with in the future. I highly recommend Friendly Ford for all your car care needs.. More

Spectacular Service and Dealer! Friendly Ford is rightly named! Everyone I have ever met here have been very welcoming. When I bring my car in for an oil change or maintenance, the Friendly Ford is rightly named! Everyone I have ever met here have been very welcoming. When I bring my car in for an oil change or maintenance, the service has been spectacular! Ronald Eling and the rest of the team does a fantasitic job! Friendly Ford never tries to sell me on maintenance I don’t need, like other companies do. Though it has been eight years since I bought my Ford Fusion from here, which I love, I certainly will be a return customer in future! More

Wonderful service team Rafael is wonderful! Took my car in before a trip to Iowa and he was able to tell me everything I needed to make my travel safe! I would recommend him Rafael is wonderful! Took my car in before a trip to Iowa and he was able to tell me everything I needed to make my travel safe! I would recommend him and every other service write at friendly Ford! More

Ford experience Everyone there is very nice and helpful. Very friendly. They were fast with the service and carried about how long I was waiting and make sure I know Everyone there is very nice and helpful. Very friendly. They were fast with the service and carried about how long I was waiting and make sure I know what was going on with my car More

great service I always bring my 2014 focus to the dealer I like to know iam dealing with professional trained mechanics. there service department give me and my car I always bring my 2014 focus to the dealer I like to know iam dealing with professional trained mechanics. there service department give me and my car excellent attention. its worth the extra drive and time. More

New Ford dealer for me. This was my first experience with Friendly Ford. This is a new job for me so I wanted to have my ford dealer close to my work, this way I can drop my This was my first experience with Friendly Ford. This is a new job for me so I wanted to have my ford dealer close to my work, this way I can drop my car off and pick it up later. Friendly not knowing me from adam and getting me in right away and taking me to my place of work. Then they called me with an update on how things were going with my car and picked me up when my car was done. I would highly recommend this dealer to my friends and family. Thank you Friendly Ford I am a satisfied customer! Holly Flannery More