Friendly Ford, Inc.

Warranty work on 2015 F150 Took a chance with Friendly Ford after having a negative experience with another dealership in the area. Brought my F150 in for a door lock issue, par Took a chance with Friendly Ford after having a negative experience with another dealership in the area. Brought my F150 in for a door lock issue, parts were on back order for an extended amount of time. I am satisfied with the work completed and would bring my vehicle back again for future service. More

Brought a 2015 Fusion in for a warranty repair. Simply can not express my appreciation nearly enough for all the courtesy and professionalism exhibited by Ron Eling, and for the technical advice and Simply can not express my appreciation nearly enough for all the courtesy and professionalism exhibited by Ron Eling, and for the technical advice and expertise of the technician who actually performed the repair on my Fusion! My sincere thanks to a truly great Service Department staff! More

Excellent experience!!! The work was done at a minimum of cost!!! I am retired so my financial base is limited at best!!! My brother recommended this dealer and I can see why The work was done at a minimum of cost!!! I am retired so my financial base is limited at best!!! My brother recommended this dealer and I can see why!!! Thank you very much!!! May God, Jesus Christ, and the Holy Spirit ever give Their Blessing to you and your families!!! More

Colision repair Eric and Paul did a great job in taking care of the collision repairs needed to get our vehicle back on the road. Constant updates on the progress ga Eric and Paul did a great job in taking care of the collision repairs needed to get our vehicle back on the road. Constant updates on the progress gave me a time line to completion and they actually finished the repairs a few days early. Very pleased with the service and quality of the repairs at this facility. More

Fantastic Great people to work with Brought my Escape for a brake light bulb fix the problem with in a few minutes Thanks to Rafael Diaz Very professional gentl Great people to work with Brought my Escape for a brake light bulb fix the problem with in a few minutes Thanks to Rafael Diaz Very professional gentleman Thanks again to the Staff and mister Diaz More

Warranty Work. . .Still Great Friendly Service! I needed warranty work on my 2015 Expedition. I took it to Friendly who delivered professional "friendly" service! Even when Ford was picking up the I needed warranty work on my 2015 Expedition. I took it to Friendly who delivered professional "friendly" service! Even when Ford was picking up the bill, Friendly's Staff did a terrific job. Thank you! More

great service the service was great and the work was done right. I was in and back on the road in less than an hour. The service people were friendly and let me kn the service was great and the work was done right. I was in and back on the road in less than an hour. The service people were friendly and let me know what was being done, they went over the report card as they called so I knew everything that was done. I was very happy with the service. More

Great experience I had my first oil change done at Friendly Ford and was very happy with the experience. I got a friendly and helpful reception, quick and excellent s I had my first oil change done at Friendly Ford and was very happy with the experience. I got a friendly and helpful reception, quick and excellent service. More

Too long of a wait for oil change. My recent visit to Friendly Ford was less than desirable. I made an appointment a week ahead of time for an oil change, wipers and to check a belt buc My recent visit to Friendly Ford was less than desirable. I made an appointment a week ahead of time for an oil change, wipers and to check a belt buckle that was sticking. My past visits with a full waiting room was never more than 90 minutes tops but on this particular day I waited over THREE hours with not a single person coming to me to even give me an update until I asked. I watched many ahead of me come and go with no issues but I sat for 3 hours and I'm pretty sure if I hadn't complained I would have sat longer. They said it takes time for diagnostic but I know it does not take this long. To make matters worse I assumed the buckle was being replaced because it was taking too long and I was told as I was checking out that it was out of stock and I would have to come back again. Does this sound like an acceptable time frame for the services I received? I'm hoping that if I do get a call back that the buckle is in that I will not have to wait 3 hours plus for a replacement. I expressed my disappointment with the service department but it was dismissed with a can't help you kind of attitude. I will not longer be making appointments because obviously this does not make a difference. I've been coming here for many years and never have had this type of issue, it's always been outstanding and I would STILL recommend this center to others but my hope is that this is not what my future visits will hold. More

Great Service and Communication We knew our 2012 Explorer needed tires. Kathie Fitzpatrick worked with me to identify quality tires for the vehicle. Then she emailed me costs for t We knew our 2012 Explorer needed tires. Kathie Fitzpatrick worked with me to identify quality tires for the vehicle. Then she emailed me costs for the tires and a complete breakdown of expensed associated with tires. Many tire dealers and others are very slow to do this. I was able to price the tires online. Kathie found the same prices as I did and Friendly Ford matched the lowest price for the tires we selected. The service staff then installed the tires and the vehicle was ready when promised. Thanks to Kathie and the service team at Friendly Ford. We saved money and got quality service. Hard to beat that. More