Friendly Ford, Inc.

Great customer experience It is noticeable that everybody in the Friendly Ford Service Department is working together as ONE team. Makes for an excellent customer experience. It is noticeable that everybody in the Friendly Ford Service Department is working together as ONE team. Makes for an excellent customer experience. Also, kudos on the new automated texting system. I think I'm going to like this new feature. Should cut down on the need for back-and-forth phone calls between customers and service technicians. I'm sure the cashier/phone operator appreciates it, too. More

First oil change wanted to get the first oil change done. Called Friendly Ford and got my appointment. Brought the motorhome in and if could be ready in about an hou wanted to get the first oil change done. Called Friendly Ford and got my appointment. Brought the motorhome in and if could be ready in about an hour< it was along with a full vehicle check. I am pleased. More

Great Service The service department diagnosed the problem quickly and finished the work ahead of schedule with no issues. Staff was friendly, knowledgeable and an The service department diagnosed the problem quickly and finished the work ahead of schedule with no issues. Staff was friendly, knowledgeable and answered all questions. Will continue to use Friendly Ford for service needs. More

Great customer service They called me every day with updates and completed my repairs right on schedule. That's is not very common these days. I will always go to Friendly They called me every day with updates and completed my repairs right on schedule. That's is not very common these days. I will always go to Friendly Ford More

Recall for faulty door latch. Service Rep, Ron reached out to me immediately and kept me informed of the whole process. Will always service vehicle here for faulty door latch. Service Rep, Ron reached out to me immediately and kept me informed of the whole process. Will always service vehicle here. More

New Brakes My car needed several things replaced and was quoted it would be an 8 hour job. To my surprise it was completed in 6 hours and they also always wash My car needed several things replaced and was quoted it would be an 8 hour job. To my surprise it was completed in 6 hours and they also always wash the car. Employees have always been helpful and pleasant. Helen More

Air bag recall / Clicking under dash- Vent Actuator Friendly Ford was very quick and very thorough with finding and fixing the problems with my vehicle . The car was only there for a day and they even w Friendly Ford was very quick and very thorough with finding and fixing the problems with my vehicle . The car was only there for a day and they even washed the vehicle for me . I would highly recommend this dealership for their knowledge and attentive and friendly service department. More

Oil Change Brought our car here after having issues with our regular dealer. BEST service we have had in a long time. Friendly and quick. This will be our Brought our car here after having issues with our regular dealer. BEST service we have had in a long time. Friendly and quick. This will be our go to dealer now.... More

Customer Friendly I was at the service center to have a part ordered for a broken seat. The service manager noticed that there was a recall on my car and Ford was offe I was at the service center to have a part ordered for a broken seat. The service manager noticed that there was a recall on my car and Ford was offering free rental cars. The part replacement, the recall service, and my routine service was all accomplished while I had the free rental. Very helpful!!! More

Oil change & tire rotation I was satisfied with the service & follow up but I was very puzzled as to why I was charged one dollar for a car wash that should be complimentary. I was satisfied with the service & follow up but I was very puzzled as to why I was charged one dollar for a car wash that should be complimentary. More