Friendly Dodge Chrysler Jeep RAM

I started my purchase in early may 2013, my sales girl was holly. We went back and forth for about a month before we got close to making a deal. I had bought a 2010 dodge ram 1500 from her before and was was holly. We went back and forth for about a month before we got close to making a deal. I had bought a 2010 dodge ram 1500 from her before and was looking to trade it in. Ford offered my 1000.00 more than friendly dodge did and about 4500.00 more in incentives. But I stuck with my dodge, after driving 1.5 hrs to the dealership and sitting down with the finance manager, I was told that I needed more documents for the incentives I was to receive. Now do you think it would have been a good idea to let me know this before I drove 1.5hrs to get my new truck. On top of it all they didn't even know the in ands out about the incentives so I lose over 644.00 doing this deal. I called the owner of this dealership and we all had a conference call and he used foul language with me on the phone. I have called Dodge and filed a complaint#23524968 and I am calling the better business bureau and the state attorney office not only do they lack the skills of communication their integrity about lying to us in the financial office. I vow to tell everyone about this experience, I have never seen a dealership this badly ran before in my life. More

Beware "Friendly" Dodge is anything but... Beware "Friendly" Dodge is anything but... My wife and I visited Friendly Dodge in Penn Yan as we were passing through on the way to Geneva. We ha Beware "Friendly" Dodge is anything but... My wife and I visited Friendly Dodge in Penn Yan as we were passing through on the way to Geneva. We had heard all the hyped up radio commercials for them and thought we would give them a shot. We were in the market for a quality used vehicle. We had a good idea of what we wanted to spend (total cost of the vehicle plus tax tags etc.). We browsed the limited selection of used vehicles and saw a couple for which we were interested in finding out the prices. None of the vehicles had prices marked on an invoice in the window nor on the windshield (this was my first inclining that something was wrong). Upon asking about the prices for the 2 vehicles in question the response given by the salesman was: "umm I'm not sure we just got those in on trade today. I will have to check with the boss." I thought it funny that cars on the lot offered for sale did not have prices known to the salesman. He then strongly encouraged us to take the obviously more expensive and newer vehicle for a test drive. I refused until I knew the price. The salesman came back with the typical: "What kind of monthly payment are you looking for?" I was not happy and once again stated: I would only like to know what the sticker/invoice price is for the vehicle so I didn't waste anymore of my time or that of the salesman. He began stalling and said "umm I need to ask the boss we just got this car in today. There are certain steps we have to go through for a car sale." We then inquired about how much they would give us for a vehicle we had for trade in. He took our keys and said "well I will have the boss look at it and appraise it for you. Lets take this car you like out for a test drive while the boss does the appraisal for you. You know the boss would be happy if we just take it our for a spin." We reluctantly went for a test drive not knowing how much they were asking for the car. The car was a very nice 2006 Dodge Charger R/T which booked for in the neighborhood of $19,000 per NADA which I found out according to the app on my iphone and not from the salesman. I did not want to pay that much for a 6yr old vehicle. At this point the salesman and the sales manager were still not telling me how much they were asking for the vehicle. I finally got fed up with the stalling techniques they were using and bluntly showed the salesman what I had found out according to the NADA app on my phone and asked: "Is the price somewhere in the neighborhood of this figure?" He got visibly shaken and said "Oh I don't mind if you did your homework. I think its great that you did your homework." Then he went back to the sales manager to show him what I had found. He came right back out and said: "The boss is gonna draw up some figures for the charger and your trade and we can go from there." After 20 more minutes we had a sheet in front of us with almost the exact price I had shown him from NADA and about $3000 less for the trade than I told him I wanted. At this point after wasting an hour of our time we said no thanks and proceded towards the door. But we were still missing the keys for our vehicle which were in the hands of the sales manager. As the sales manager reluctantly gave us back our keys he continued to try and talk us into buying the charger by continually giving us a higher figure for our trade. We thanked them for their time, headed for the door our keys in hand not looking back. I will never darken the doorstep of this dealership again. They cannot be trusted. More

Was trying to get a vehicle and had a trade a trade in, first they didnt want to give even fair trade value on car when we had maintinance records since we had it. Then tries to sell a car worth more than first they didnt want to give even fair trade value on car when we had maintinance records since we had it. Then tries to sell a car worth more than its worth. Salesman says they just clean their trade in cars then sell them as reconditioned cars. What a croc of bs More

i bought a 2010 dodge journey in January. Freindly sold this car to me 29000 and the kelly blue book value is 20,000. They told me i am getting a 5 year loan and they gave me a 7 yr loan. They told me i wa this car to me 29000 and the kelly blue book value is 20,000. They told me i am getting a 5 year loan and they gave me a 7 yr loan. They told me i was paying 25000 for the car and i ended up paying 27,000 after a trade in and a 1500 down payment. They told me the mpg is mid 20 and we are getting 18 mpg.I got a 7.9 apr on my loan and I have excellent credit. i had just wrecked my car and we had to have a vehicle that day. I was being to trustworthy. Friendly was misleading,dishonest towards me and my wife More