Friendly Chevrolet

Disconnected I was here for sales a while ago (about 4 months ago) & I wouldn't recommend their sales department at all. The guy I worked with was very pushy (tryi I was here for sales a while ago (about 4 months ago) & I wouldn't recommend their sales department at all. The guy I worked with was very pushy (trying to get me into a used car that clearly had problems & a brand new one that I didn't like) & at the end of the day they didn't have what I wanted & he started giving me numbers to call his sales manager & tell him what I wanted... not my job, dude. That's what they pay you for. Needless to say, I bought my Chevy elsewhere. Figured I would give their service department a try though... I called to make an appointment a week earlier, actually, & the guy I spoke with told me that I didn't need to make an appointment & that I could just come in. 4 days later I got a call (voicemail) from this dealership from a woman named Misty stating that they received notification from OnStar that my car was due for service & that she could make me an appointment. So, again, I called. Set up an appointment. It was actually pretty convenient for me that they had one available the same night. & I mentioned to her the advertising on the website about an oil change, tire rotation & multi point inspection for 49 dollars & some change. She said it wasn't a problem & she'd put it down. Later that night I arrived at the dealership. One of the techs came out & greeted me. Wrote down what I was in for & asked if I wanted a car wash. I went & sat in the lounge, which was actually disgustingly dirty this time - popcorn all over the floor & empty cups everywhere... Again, it was super convenient they could get me in & the service itself was pretty quick (I think I was done within 45 minutes) & I really appreciated the car wash. However, when I was checking out, my bill was higher than it should have been & I asked the tech why. He mentioned that the service advisors didn't really tell them what was going on & he didn't know I had asked for the special. Thankfully he corrected it for me & brought it down to where it should have been. He was also super helpful in answering a few questions I had. I just felt like there really wasn't a point in making an appointment because she clearly didn't mark any notes about what I wanted - & the tech said they don't give that price unless the customer clearly mentions it, which in my opinion is not the way a business should run. If you have a way to save your customers some money, help them out. That's how you're going to keep them coming in. Also, when I got home later & looked over the paperwork I noticed my tires were all marked as 7's which isn't possible because one of my tires is less than 2 weeks old. Which tells me they aren't as thorough as they could be here. It's really hard to find a reliable place to bring your vehicle now days - seems to be mostly about ways to make money than take care of the car & their owner. Would I recommend this service center? Yes. Would I come back? Yes. But it's definitely worth keeping in mind that there is a clear lack of communication & you have to pay attention to the paperwork. More

Poor customer service and follow through I would never recommend this dealership to anyone, infact, anytime someone mentions getting a vehicle, I share my incredibly negative experience with I would never recommend this dealership to anyone, infact, anytime someone mentions getting a vehicle, I share my incredibly negative experience with them about Friendly Chevrolet and their excuses and poor customer service. So if you’re looking for a new or used vehicle run away, from Friendly Chevrolet. New motto. More

Took 5 hours to purchase pre-owned truck we went in to buy! First time buying from Friendly Fridley Chevrolet. Went in to test drive a pre-owned 2017 truck at 1pm today (Sat Feb 10, 2018). Completed test drive First time buying from Friendly Fridley Chevrolet. Went in to test drive a pre-owned 2017 truck at 1pm today (Sat Feb 10, 2018). Completed test drive @ 1:45pm and filled out a form to get our financing rate checked. This was not completed until 4:00pm! Chose our financing option and it took until 5:30pm to get our paperwork to sign and then until 6pm to get copies of our paperwork back so we could leave. From a buyers standpoint, I went in knowing what I wanted to buy. There was no "selling" to be done. It took 5 hours to test drive and get the paperwork done so I could leave. This should have been a 2 - 2 1/2 hour process tops. I nearly felt like I was being left to sit waiting for so many hours that I shouldn't be buying. Spent 40k on my truck and when I got in noted they left me with a 1/4 tank of gas! Seriously??? I drop 40k and I can't even leave the lot with a full tank of gas? Certainly not a classy experience that makes me feel like I don't want to buy from other dealers in the future. Love the truck, just did not love or even partially like the overall experience. More

No protocol for customer complaints Communicated a complaint of damage when they serviced my truck. No response. I turned it into My Insurance and hope they file a claim. They have no pr Communicated a complaint of damage when they serviced my truck. No response. I turned it into My Insurance and hope they file a claim. They have no protocol or process for customer complaints. Their GM wouldn't even give me a call back. They just sent out an argumentative service manager. They said the damage was there when I came in. I know it wasn't. I would of been satisfied if they would of least gave me a walk thru where the truck had been to see where the damage occurred, but they didn't even do that. All the service manager said was he agreed it was not caused by another vehicle. The damage was high on the front passenger fender with red paint. The SM said they had no equipment that was red. BS. They will not get anymore of my business and more. More