Friendly Chevrolet

Poor quality of product and service but reliable salesman Bought a new 2015 Chevy Malibu as my previous Malibu was totaled sitting in my parking lot at work. My parents had given me their 2000 Chevy Malibu, w Bought a new 2015 Chevy Malibu as my previous Malibu was totaled sitting in my parking lot at work. My parents had given me their 2000 Chevy Malibu, which they had purchased new. It was reliable durable and overall I loved the safety of the car. The car never had major issues and minimal warranty recall notices. We never found parts that were not installed and never had any issues with the materials that were used on the car. Thus, I knew that I wanted a car similar. I had looked and new and used cars and determined that I wanted a reliable car that I can trust, with company like GM that my grandfather worked for his entire life and was a union representative until his health impeded his duties. After looking around many dealers I found a salesman I trusted, Ronnie, and he actually listened. He did not try to sell me something more than I needed and I never felt pressured, unlike other salesman and dealers I spoke with. Since buying my car less than 3 years ago these are the issues I've encountered with the service and quality at Friendly Chevrolet: 1. Every time I tried to put my backseats down the trunk floor would pop up and the floor lining would reveal the foam underneath. When inspected by the dealer I was told that there was a missing part that was never installed on my vehicle. There was no charge to me but an inconvenience of having to leave my car in the shop for a couple hours and wait for the part to arrive which was never installed. 2. I went in to get an oil change and was informed that I was not due for an oil change yet and that I should wait. I trusted the dealership and left. 1 month later to have an oil change prior to going on a road trip and would prefer a dealer I trusted to change my oil and was told that I was over my mileage and my oil changes were no longer covered AFTER they completed my oil change. If I would have completed my oil change the month prior that I was in my oil change would have been covered under warranty. After involving my salesman due to frustration, the company did compensate my oil change. 3. When I purchased my car I got the weather tech protection to help prevent rust and also for the weather tech mats. I never really understood why the passenger mat was never secured until I finally was able to remove and unclip my drivers side and realized the passenger side never had the clips placed in my car to secure them to the floor. The service indicated that they will order the parts and will be no cost to me. Which I am grateful as I had already paid for these parts and they were never installed properly. (similar to issue 1 a part never installed) 4. After the first nice weekend I was cleaning my car and noticed that the seam of my drivers side backrest was separating at the seam. There is no rip or tear, the seam is separating revealing the white stitching on black interior. The manufacturer did not leave enough inseam to prevent this from happening. I brought it in to have it evaluated. I was told that since I was 140 miles over my warranty coverage that it would not be covered and the cost to have it repaired would be $364.42. I was told that I could of brought it to any Chevrolet dealer, which I did trust and decided to bring it to the place I bought my new car. Then I was told they can submit a claim to have it processed through GM and he needed to take pictures. Pictures were taken and I was told the manager would get in contact with me soon. After leaving and not even five minutes from leaving the lot I was called and asked to come back in as only the manager could take pictures using a special application to submit the claim. I had to turn around and returned within five minutes to have to wait at over ten minutes for them to relocate the manager to take pictures. A day later I get a call back saying that it would not be covered at 100% and I would be responsible for paying $90.11. I have contacted GM customer service which is no help and now have to wait for another higher up to discuss the situation. Although the company is offering to cover a majority of the cost, there underlying issue is this is not an issue I created. The manufacturer did not leave enough inseam to prevent this issue from happening and thus is clearly a manufacturing flaw and should be warrantied at 100%. Also, There is no cut or actual tear that would be associated with something that I might have accidentally done, which then I would understand that I caused the issue. Instead, a simple seam that is coming apart as poor manufacturing and now I am getting told that I have to pay. I have spoke to many friends, family, patients and everyone is shocked of how they are treating this issue. A couple individuals even bought a vehicle from this location and they indicated they will never go back to have any service completed. I can honestly say I would purchase another car from Ronnie if I ever need to but I would not be willing to wok with the service from the fridley location and based on what GM determines on my drivers seat seam I may never purchase a vehicle or use services provided by GM unless absolutely mandatory. The company that my grandfather spoke so highly of, and how amazing their cars and vehicles were, seems to have diminished. Also the quality of care for its customers, who buy their vehicles expecting a reliable durable vehicle that will last them years, have also diminished. The car slightly after warranty (under 200 miles of warranty) issues begin to emerge. The 2000 Malibu I had previous was amazing, yes there were issues that eventually we had to take in and have repaired but that many many years after purchase and that is expected with wear and tear of vehicles and needing maintenance but my 2015 Malibu I am disappointed that NOT even 3 year after purchasing new I have already had many issues when I was expecting a reliable well manufactured vehicle. More

Very friendly We had a great experience. Matt Klisch was very accommodating and didn't pressure us. The one thing both my husband and I hate is being pressured. Mat We had a great experience. Matt Klisch was very accommodating and didn't pressure us. The one thing both my husband and I hate is being pressured. Matt was polite and professional, and very helpful, He took the time to download both the on-star and Chevy apps on both of our phones, and explained everything we needed to know, with much knowledge. More

The staff had friendly were amazing Chris Cummins answered all my questions and did everything to help me learn to operate all the features in my new truck and even helped me set up the Chris Cummins answered all my questions and did everything to help me learn to operate all the features in my new truck and even helped me set up the my Chevy app on my phone. More

make it easy marc jaker and the rest of the people involved made the leasing of a new Malibu very easy, having never leased a car i will do this again marc jaker and the rest of the people involved made the leasing of a new Malibu very easy, having never leased a car i will do this again More

Disconnected I was here for sales a while ago (about 4 months ago) & I wouldn't recommend their sales department at all. The guy I worked with was very pushy (tryi I was here for sales a while ago (about 4 months ago) & I wouldn't recommend their sales department at all. The guy I worked with was very pushy (trying to get me into a used car that clearly had problems & a brand new one that I didn't like) & at the end of the day they didn't have what I wanted & he started giving me numbers to call his sales manager & tell him what I wanted... not my job, dude. That's what they pay you for. Needless to say, I bought my Chevy elsewhere. Figured I would give their service department a try though... I called to make an appointment a week earlier, actually, & the guy I spoke with told me that I didn't need to make an appointment & that I could just come in. 4 days later I got a call (voicemail) from this dealership from a woman named Misty stating that they received notification from OnStar that my car was due for service & that she could make me an appointment. So, again, I called. Set up an appointment. It was actually pretty convenient for me that they had one available the same night. & I mentioned to her the advertising on the website about an oil change, tire rotation & multi point inspection for 49 dollars & some change. She said it wasn't a problem & she'd put it down. Later that night I arrived at the dealership. One of the techs came out & greeted me. Wrote down what I was in for & asked if I wanted a car wash. I went & sat in the lounge, which was actually disgustingly dirty this time - popcorn all over the floor & empty cups everywhere... Again, it was super convenient they could get me in & the service itself was pretty quick (I think I was done within 45 minutes) & I really appreciated the car wash. However, when I was checking out, my bill was higher than it should have been & I asked the tech why. He mentioned that the service advisors didn't really tell them what was going on & he didn't know I had asked for the special. Thankfully he corrected it for me & brought it down to where it should have been. He was also super helpful in answering a few questions I had. I just felt like there really wasn't a point in making an appointment because she clearly didn't mark any notes about what I wanted - & the tech said they don't give that price unless the customer clearly mentions it, which in my opinion is not the way a business should run. If you have a way to save your customers some money, help them out. That's how you're going to keep them coming in. Also, when I got home later & looked over the paperwork I noticed my tires were all marked as 7's which isn't possible because one of my tires is less than 2 weeks old. Which tells me they aren't as thorough as they could be here. It's really hard to find a reliable place to bring your vehicle now days - seems to be mostly about ways to make money than take care of the car & their owner. Would I recommend this service center? Yes. Would I come back? Yes. But it's definitely worth keeping in mind that there is a clear lack of communication & you have to pay attention to the paperwork. More

Poor customer service and follow through I would never recommend this dealership to anyone, infact, anytime someone mentions getting a vehicle, I share my incredibly negative experience with I would never recommend this dealership to anyone, infact, anytime someone mentions getting a vehicle, I share my incredibly negative experience with them about Friendly Chevrolet and their excuses and poor customer service. So if you’re looking for a new or used vehicle run away, from Friendly Chevrolet. New motto. More

Took 5 hours to purchase pre-owned truck we went in to buy! First time buying from Friendly Fridley Chevrolet. Went in to test drive a pre-owned 2017 truck at 1pm today (Sat Feb 10, 2018). Completed test drive First time buying from Friendly Fridley Chevrolet. Went in to test drive a pre-owned 2017 truck at 1pm today (Sat Feb 10, 2018). Completed test drive @ 1:45pm and filled out a form to get our financing rate checked. This was not completed until 4:00pm! Chose our financing option and it took until 5:30pm to get our paperwork to sign and then until 6pm to get copies of our paperwork back so we could leave. From a buyers standpoint, I went in knowing what I wanted to buy. There was no "selling" to be done. It took 5 hours to test drive and get the paperwork done so I could leave. This should have been a 2 - 2 1/2 hour process tops. I nearly felt like I was being left to sit waiting for so many hours that I shouldn't be buying. Spent 40k on my truck and when I got in noted they left me with a 1/4 tank of gas! Seriously??? I drop 40k and I can't even leave the lot with a full tank of gas? Certainly not a classy experience that makes me feel like I don't want to buy from other dealers in the future. Love the truck, just did not love or even partially like the overall experience. More

No protocol for customer complaints Communicated a complaint of damage when they serviced my truck. No response. I turned it into My Insurance and hope they file a claim. They have no pr Communicated a complaint of damage when they serviced my truck. No response. I turned it into My Insurance and hope they file a claim. They have no protocol or process for customer complaints. Their GM wouldn't even give me a call back. They just sent out an argumentative service manager. They said the damage was there when I came in. I know it wasn't. I would of been satisfied if they would of least gave me a walk thru where the truck had been to see where the damage occurred, but they didn't even do that. All the service manager said was he agreed it was not caused by another vehicle. The damage was high on the front passenger fender with red paint. The SM said they had no equipment that was red. BS. They will not get anymore of my business and more. More