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Friendly Chevrolet
Dallas, TX
301 Reviews
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Showing 301 reviews
May 14, 2019
Deceptive Service Department - Service air bag light was on when I picked up my car for a different repair issue. It was not on when I dropped it off. The drivers seat bracket on my Service air bag light was on when I picked up my car for a different repair issue. It was not on when I dropped it off. The drivers seat bracket on my 2012 Chevrolet Malibu broke. Never had this happen with any other car I've owned. Friendly Chevrolet said the cost to repair would be $1150. I checked the internet and found complaints from many, many other Malibu owners who've experienced the same issue. I wrote to GM corporate and they opened a case and contacted Friendly Chevrolet to work out a discounted rate. When the service adviser John Ballard called to make the appointment it was clear in his voice that they were annoyed I went to GM corporate. I took the car in this week to have it repaired. I picked it up this morning and now the "Service Air Bag" warning light is on. I told the service adviser about it and he said that the light was on when I brought the car in. IT WAS NOT. The service adviser told the manager, Louis LaBarbera and he immediately told me that the light was on when I brought the car in for repair. I tried to explain to him that it was not on but instead of listening he called me a liar and began to raise his voice in a very aggressive manner. Just as I was leaving I told him that I would contact GM corporate again and he said "you do that...have a good day, bye!" His behavior made me very uncomfortable so got in my car to leave the dealership. Just was I was leaving the service bay another customer approached me and said that she witnessed the exchange between the service manager and me. She offered her contact information in the event that I needed a witness. My receipt indicates that I requested a multi point check to be completed on my car, which I did not. There is nothing noted on the checklist about my air bag service light being on. I find that interesting since the service manger, Louis and the service adviser, John insisted the light was on when I brought the car in for repair but NOBODY made note of it or advised me that it was on. It seems obvious to me that something happened to my car while it was there that caused the "service air bag" light to come on and they want me to pay to repair it. This is deceptive at best and an attempt at theft. More
by jkevind63
Employees Worked With
John Ballard, LOUIS LABARBERA
April 30, 2019
Platinum Service Sebastian is the BEST salesman I have dealt with in my many years of car buying. I buy new almost every year from many different manufactures and cit Sebastian is the BEST salesman I have dealt with in my many years of car buying. I buy new almost every year from many different manufactures and cities. This gentleman took care of me from the moment I walked in the door. He genuinely cared about my vehicle purchase, happiness, and quality of the vehicle; it WAS NOT just another sale/VIN he sold. Very attentive and followed up several times after my purchase. He is a huge asset to FC and would love to rate him a 10! TOP NOTCH!!!! Keep up the great work SB I will be back to see you on the next purchase. Regards, More
by Ndhdb888
Employees Worked With
Sebastian
February 17, 2019
MISLEAD. LIED TO. DISCRIMINATION. Drove 3 hours to get a truck I searched for all over Texas, talked about it to the Salesman for a few days and we had everything finalized. I get ther Drove 3 hours to get a truck I searched for all over Texas, talked about it to the Salesman for a few days and we had everything finalized. I get there and I was pawned off instantly from the lady I was suppose to be meeting and knows everything that me and the guy have worked out. Get a guy that knows NOTHING and now we have to do it ALL OVER. Turns out the salesman I was talking to, was told he didn't even work there. best part? THEY SOLD THE xxxx TRUCKS I DROVE 3 HOURS TO BUY. I've owned all Chevy products for 15 years, not anymore. Me and my brother went there to both get new Silverados, but we were looked at and treated like we couldn't even afford a bowtie emblem. Really? Because how I look and dress? No respect. Someone even asked, are you lost? Cant believe it. Not chevy. But it's okay me and my brother are both going to get new Rams tomorrow. Thanks Chevy! More
by Blackdog1996
Employees Worked With
Martina. For about 20 seconds cause she thought I wasn't showing up.(even tho I called half way through my 3 HOUR DRIVE THERE
January 27, 2019
Hidden Real Price Sold we an overpriced 2018 Malibu as new, the car did not have a sticker price on the windshield and it had already been driven 4800 miles. The real p Sold we an overpriced 2018 Malibu as new, the car did not have a sticker price on the windshield and it had already been driven 4800 miles. The real price was hidden in the calculations. Charged me a $1,000 Debt Cancellation fee, that I had not realized until later, they agreed to refund it but never did. More
by raywillie
Employees Worked With
Alex Reyws - Interner Sales Specialist
January 14, 2019
Hideous sale tatics and waste time I wasted my time at this dealership. I would never come back. The internet price is low, but you can't never get that price. Their sale tactics are I wasted my time at this dealership. I would never come back. The internet price is low, but you can't never get that price. Their sale tactics are hideous. I dealt with Lakeia / saleperson, her Internet Sale Director Tommy Galattine. I can't say they are honest. It was so distasteful that Tommy / the Sale Director had agreed to a price he would sale me the new 2018 Chevy Cruze, and as I was to finish paperwork for finance, he came out and said he could not sale me the car for the agreed price because he would lose money. At that point, he asked for more money. I walked away and refused to deal with people who could not keep their words. It was their sale tactic to wear you out so you give in after already wasting so much time with them. It was even worse that I wrote to the owner Mark Eddins and the General Sale Manager Derek Mills, but got no response from any of them. It tells much of the customer service level at this not "friendly" Chevrotlet dealership. More
by Phillip P
Employees Worked With
Lakeia, Tommy Gallatine
November 28, 2018
Never Very misleading and waste of people’s time. Advertising a truck 31,000$ get there and it has a dent on passenger side scratched rim and rim is missing Very misleading and waste of people’s time. Advertising a truck 31,000$ get there and it has a dent on passenger side scratched rim and rim is missing center cap. Now it’s 53,000$!! Never!! More
by Dave078
Employees Worked With
Chris
November 25, 2018
Love my used Chevy Trax Friendly Chevrolet lives up to its name. I had excellent service from the moment I walked in. David Walker was my salesman. Ask for him. You will be p Friendly Chevrolet lives up to its name. I had excellent service from the moment I walked in. David Walker was my salesman. Ask for him. You will be pleased with his Friendly laid back personality, and knowledge of vehicles. He knew the price range I needed, and delivered. Jimmy Scales the finance manager made what normally would be a stressful time enjoyable. His ability to explain the financial side made it a pleasant experience. I will be back to Friendly Chevrolet the next time I need a vehicle. Derek Mills has a wonderful team he over sees. From sales, to delivery they were extremely nice, and there to answer any questions I had. Thank you Friendly Chevrolet. Michell J More
by KmjTrax2015
Employees Worked With
David Walker
November 18, 2018
Wife's Birthday! Thank you, and the entire staff . You were all so great and made my wife's entire Birthday experience so special. She loves her new Equinox! The Ri Thank you, and the entire staff . You were all so great and made my wife's entire Birthday experience so special. She loves her new Equinox! The Ritchies More
by The Ritchie's
Employees Worked With
Kassandra and Perla
November 12, 2018
Friendly Chevrolet is Great When choosing a dealership to lease a vehicle. I am extremely picky. This is also a stressful task for me as I want to make sure I am choosing a car t When choosing a dealership to lease a vehicle. I am extremely picky. This is also a stressful task for me as I want to make sure I am choosing a car that I will be comfortable with for the time of the lease. Poor customer service automatically play a role in increasing these feelings, however at Friendly Chevrolet I did not have to worry about this. The customer service was great. Chris Matthews in particular did an awesome job guiding me through the process. He acted in a professional manner and was clear in providing me with options. He was not too pushy which is a plus for me. He took the time to listen to my concerns and needs regarding what I was looking for in my next lease. He even went as far as having me test drive a vehicle that matched my request. I would 100% recommend Friendly to anyone looking to lease/purchase a car. Be sure to ask for Chris Matthewsyou won't be disappointed. Overall, all staff members from the front desk to the salesman were great! Thanks Chris! More
by tom.maddox
Employees Worked With
Chris Matthews
November 09, 2018
New purchase What a wonderful experience I had at this particular dealership from the moment I arrived. I was greeted by a warm and kind sales rep who was very pa What a wonderful experience I had at this particular dealership from the moment I arrived. I was greeted by a warm and kind sales rep who was very patient with me and took the time to listen to what my needs were. Lakeia made my purchase of my new Vechical easy a painless. Thanks Lakeia Harris More
by Tee
Employees Worked With
Lakeia Harris
