Friendly Chevrolet

do not buy from them- promise you anything The current GM will say anything to sell a used truck. He promised me something he has not fulfilled for a year now if I kept the truck. Do not buy fr The current GM will say anything to sell a used truck. He promised me something he has not fulfilled for a year now if I kept the truck. Do not buy from them More

Amazing, Awesome, Fantastic Customer service!!! This was our first true car buying experience and Sam Caballero, David Walker and Cindy Ruiz made it a great one! We will never go any where else. Thank you! our first true car buying experience and Sam Caballero, David Walker and Cindy Ruiz made it a great one! We will never go any where else. Thank you! More

PEOPLE BE LEERY OF SERVICE DEPARTMENT Friendly's Service Department damaged my vehicle after performing “unpublished recalls”, continues to evade accountability, refusing to respond to doz Friendly's Service Department damaged my vehicle after performing “unpublished recalls”, continues to evade accountability, refusing to respond to dozens of phone calls to multiple people of the course of months. I should have researched reviews before trusting Friendly to work on my suv. BBB rates Friendly Chevrolet as a "D-" Took 2012 Equinox (37,260 miles) in for car wash & add air in tires. Also to schedule a routine oil chg, tune-up & tires rotated/aligned. Service Advisor approached me & advised me of "unpublished recalls" they want to perform. I was surprised but agreed. When I went to pick up my suv, I noticed on the invoice it listed "customer states - check engine light is on, keeps having to add oil, power steering slips" None of this is true, ABSOLUTELY NOTHING WAS WRONG WITH MY EQUINOX, just took in for regular maintenance! I question why they did this, I was told they needed to write it up this way for the work to be covered under the special warranty. This is very deceptive & dishonest, shame on Friendly to deceive customers just to get work/paid! Shame on GM Corporation to allow this to happen! When I drove off, I IMMEDIATELY RETURNED TO FRIENDLY, my suv had MAJOR ISSUES: The body & frame felt like they were moving in separate directions & could jump into another lane & hit someone. Pulled to the left and when turning left, felt like axel/chassis would crack or the tire would fall off. Also the feeling of floating/skating on ice. Felt a similar feeling of driving a dune buggy in the desert, very bouncy & loose, it was a horrible terrify feeling! The engine has a whooshing noise, kind-of sounds like a super charged/high pitched turbo similar of that in a racing car! At first, I thought it was a cool sound, like my Equinox could be in the next Fast & Furious movie. However, I knew this was a problem since it didn't sound like this before. When idling, the engine seems to want to cut off, even worse if I have the AC and/or ECO button on, like it's choking. Sometimes when shifting gears, it is a hard & loud shift/jolt. I noticed all four tires were inflated to 42lbs (should be max 35lbs). Back right tire sounds like it is rubbing or grinding in the wheelbase My Equinox now sucks up gas quicker than getting a brain freeze from a Slurpee! I paid for professional detailing, which they forgot to finish twice & I had to return back. Whomever did the detailing left burn marks/scratches on both my front light covers from rushing. I'm assuming the damage was from the polishing/buffing machine rubbing on the plastic covers to hard or hot. I was told, I could buff it out, really? The air vents makes a horrible grinding/squeaking noise when switching buttons to feet/defrost etc, On a positive note... I can whip a U-turn with ease so much better than before. The digital temperature showed 77, however was 96 outside and was sitting in the sun. So Friendly took on a test drive, returned to tell me they were going to tweak & make some adjustments. I ended up taking my SUV back six times and after several calls, I was told nothing reads wrong, everything checks out. The Service Advisor I dealt with knew I had PTSD, he said "I just needed to get used to the new feeling/movements since I was more sensitive". Recently took to another Chevy dealership for a 2nd opinion, which they found several major issues & irresponsible mistakes Friendly did (I was informed they left plastic on the timing chain, when they requested the repair order, I was told it was unreadable). The damages comes to approximately $5000+. I contacted Service Manager Ronnie Smith at Friendly, he said this is the 1st he has heard of this issue & would research it and get back to me. Well, I have answered every single phone call (lets see... I have won a cruise, microsoft has detected problems with my acct, my social security has been compromised & several calls from cable companies wanting me to switch), but NOTHING FROM FRIENDLY CHEVROLET its been over 2 weeks!!! I was told by a former Friendly employee, several employees have left due to the owner being greedy & the way things are ran/handled there. All I want is for Friendly to take accountability and fix/repair the damages they caused. I left a perfectly fine vehicle but left with major damages. I want to feel safe driving my vehicle again! More

Worse dealership broke my car Worse Car dealership. I had an engine recall drop the car there to get fixed. They broke the car than fixing. Since they worked on my car I got check Worse Car dealership. I had an engine recall drop the car there to get fixed. They broke the car than fixing. Since they worked on my car I got check engine light for low engine oil to pressure. I went back to dealership and they said that its low on oil , just fill the oil and sent me back. Check engine came again and I went again and this time they took my car to inspect. After 4 days they said they cant find any possible oil leak, add a dye and sent me back again and ask me to come back in 500 miles and I went back in 500 miles. They said oil is OK and sent me back. guess what check engine came again and oil is 4 quarts low. And they took the car back and said they gonna open the engine and check again. Yeah you guessed right they didn't touched the engine until then. And Until then I had the service adviser called Ivy Yvonne and she is good. She keep you posted every day. But unfortunately she was transferred to a different department and I got a new service adviser called. One of the worse of many at friendly. She didn't reach me for 3 weeks to update about my car and I had to reach her. I called more than 10 times left her messages, paged her over few days to reach her and finally when I reach her she tool my number to reach me. Guess what? she never called me. I had to escalate the case to Chevy. I opened a case with Chevrolet and then the case was assigned to a service manager called Caleb. Guess what? Its the same story. Its being 7 weeks since I dropped the car that also since they mess my engine when fixing my engine recall and I got no clue about whats going on with my car. I am going to file a case with Better Business Bureau see if its gonna help me. If you could stay away from this dealer they are not sweet as much as they look. More

Not to my worst Enemy! It's been said before but Zero Stars if possible. It takes a lot to get me to take the time to write a review. In this case it bears significance beca It's been said before but Zero Stars if possible. It takes a lot to get me to take the time to write a review. In this case it bears significance because having to deal with car issues is a serious and often expensive proposition. Please, please please think king and hard about utilizing "Not so friendly Chevrolet" for any type of service now or in the future. I have been trying to help my 26 year old niece with some significant issues with a '13 Camaro. The model is notorious for bad electrical systems that can effect stalling in motion, non starting, AC, heat and clutch sensor. This dealership has had this car for 6 months, she attempted to pick up twice only to find that when she drove it off the lot, is stalled and would not start. Every time they attempt to fix one issue they cause another. During this time they have had three device managers take on the issue and they are all no longer working there. Zero communication, admittance that they have made mistakes. Apology after apology. My niece finally picked the car up and asked to meet with the GM to get a comprehensive detail of exactly what has happened, status of the warranty if part labor etc. he agreed to meet with her and upon the scheduled meeting time, he ran off like a coward and sent someone to meet with her that has no knowledge of any of the issues. He was kind enough to say... "we did everything we were supposed to and went out of our way to get you a loaner when we didn't have to" then he asked where the scratch on the door came from and why was the tank 1/2 full. She had no loaner for three months and a loaner for three. Basically the car has been sitting on the service lot for 6 months untouched with nobody following up. The did manage to get 2500 bucks out of her. I could keep going on but these guys are criminals and do not care about you or your vehicle. General Motors HQ doesn't seem to care either. It's amazing you feel like driving American would mean something for an American company. What a joke. It's too bad we don't have public stoning's anymore because I would wait all day for these clowns. Please stay away from these guys. You will have a better time giving your money to charity More

Horrible Worst place ever. Took my truck to them dor rear brakes outside only wearing out three times within 20000 miles and ruined rotors and calipers every Worst place ever. Took my truck to them dor rear brakes outside only wearing out three times within 20000 miles and ruined rotors and calipers every time , after keeping my truck two weeks and not being given loaner so i had to rent one and i live two hours awayand had to drive up there several times because i couldbt get a return call , ever. When i was told its ready i was told they didbt even change the rotors and that nothing is wrong with my truck , which is 500 miles from being out of warranty. They hold you hostage till you are just glad to get your car. Had also ask them to do oil change and they just seemed to have forgotten . If there is legal options i will most certainly go down that path but going up against a large company probably will be a waste of time and money . They lost a customer and i was trading my 3500 high country in with them but not in a million years would i now.. More

False advertising - bait and switch - STAY AWAY!! Everything that is bad about that car buying experience is fully embodied by this shifty dealership. My experience is that they do not honor their own Everything that is bad about that car buying experience is fully embodied by this shifty dealership. My experience is that they do not honor their own advertised price. What you see on their web site is not close to their actual price. What you see listed on their cars' windows ("$10,000 off!") is not close to their actual price. Indifferent salespeople. Loud atmosphere. Lack of honesty. I have never had a more disappointing buying experience. I ended up walking away from the table and bought my new care at 5 Star Ford. More

Great experience Buying our new car was great at Friendly Chev. Jimmy Rowe was so great to work with. If you are looking for a car..this is the place to go. Buying our new car was great at Friendly Chev. Jimmy Rowe was so great to work with. If you are looking for a car..this is the place to go. More