Friendly Chevrolet

I took my car in while it was still under warranty because the RPM's were jumping when the air was on. I was told it was the transmission, a/c sensor, and radiator. My warranty only covered the transm because the RPM's were jumping when the air was on. I was told it was the transmission, a/c sensor, and radiator. My warranty only covered the transmission so they fixed that. I was still having the problem even after they fixed it, but since they said it was the A/C sensor I couldn't afford to get that fixed. My car broke down the other day, and another Chevy dealer fixed it (now that it is not under warranty its out of my own pocket), and they said it was the throttle body that was making the RPM's jump the whole time. They put it on the computer and NONE of my sensors are out. If they service team at Friendly would have taken the time to listen to what I was telling them and fix it right it would have been fixed under the warranty and done correctly the first time. Horrible and very displeased with this place. More

For a company whose name is FRIENDLY, they don't live up to their name. The salesman was great, but the fiance people and sales manager were rude and uncooperative in follow up phone calls. They comple up to their name. The salesman was great, but the fiance people and sales manager were rude and uncooperative in follow up phone calls. They completed the vehicle paperwork incorrectly THREE TIMES, even after being told the correct information. Everyone on the phone after the sale was not FRIENDLY at all. Wouldn't recommend a visit there. More

My buying experience was exceptional. Very friendly staff and Jarvis Lacy was very knowledgable of the car I purchased. I was originally there to look at a different car, but he suggested I look at another o and Jarvis Lacy was very knowledgable of the car I purchased. I was originally there to look at a different car, but he suggested I look at another one that fit my needs much better. I love my car...would recommend this dealership and Jarvis 100%! More

I recently purchased a $30,000 Chevrolet Silverado from this dealership. Jimmy Crenshaw was my Personals Sales Associates and is amazing, I would recommend him to anyone apart from the dealership which he this dealership. Jimmy Crenshaw was my Personals Sales Associates and is amazing, I would recommend him to anyone apart from the dealership which he is employed at. I performed almost everything via phone and internet as I am a very busy man, jimmy was amazing through the entire process even until this day, everything was ready for me to sign when I arrived on my lunch break to pick up my "Certified Used" vehicle and the trade in process was simple aswell. With in 2 day with the vehicle I noticed white dotes covering the entire surface was I was washing it I noticed it wash paint, becoming alarmed I started looking closer at my truck the passager side tail light had a hole in it and both rear mates where missing... aggravated I call Jimmy he ensured me that everything will be ok and just to bring the vehicle in and he will have it detailed and the light fixed; and delivered promise. A month later I went to start my truck and the battery was completely die. At this point im completely done I then take my truck to a dealership in Plano off Preston st. Which serviced and replaced the battery with in 30 mins. Ok everything up to par or at least I thought it was... another month later before I leave for a trip I took my truck to discount tire to have my tires rotated they inform me my alinement is slight lyrics off and it eating the edges of my tires. I purchased the truck with aftermarket rim, I called Friendly Chevrolet for the last time informed them of the issue and enlightened the sales manager of past issue he asked me to hold, shortly returned told me that there was nothing that can be done... asked me who my service tech wash, I responded I dont have one a his facility. Mr Herrera took my name and phone number and told me he'd give me a call back hours later I returned his phone call. His response "it could have happened driving down the streets of Dallas" and he couldn't help me. WARNING: all future buyers save your time and money, dont waste your time I will never buy nor recommend anyone ever to purchase a vehicle from Friendly Chevrolet and I am happly on the search to purchase another vehicle to cut all ties with this horrible dealership. Happy Searching reads I hope my experience has enlightened you to reconsider. More

This is the best dealership I have ever purchased from. I bought a new 2014 Chevy C1500 and I love it. Yes, it takes time for them to do all the paperwor and stuff but a week later they call me back to I bought a new 2014 Chevy C1500 and I love it. Yes, it takes time for them to do all the paperwor and stuff but a week later they call me back to re-sign the papers as they got me an even lower interest rate. Way to go!!!! They throw in stuff that even my Mercedes dealship didn't do. Great dealership and I will buy my next one there!!! Kathrine More

I have bought 3 cars from Friendly Chevrolet, all the times I have bought cars from the dealership it has been a very pleasant experience. I would highly recommend to my friends & family members. times I have bought cars from the dealership it has been a very pleasant experience. I would highly recommend to my friends & family members. More

I have bought my last 4 vehicles from Friendly. I I have bought my last 4 vehicles from Friendly. I drove by to look at the new 2014 Silverado. I walked up and down the lines of trucks. I peere I have bought my last 4 vehicles from Friendly. I drove by to look at the new 2014 Silverado. I walked up and down the lines of trucks. I peered in and out of vehicles for a good 20+ minutes. No one offered to help. I walked up to the office, and no one assisted. I asked a man if he was in sales, and he said yes. I told him I was interested in the extended cab Silverado. He told me that he was sorry that the only model they had was the crew cab. He handed me his card and said to check with him next week "when we should get them in." I was pissed, because I wanted to test drive the new Silverado. I left. I went over to Sewell and looked around at the GMC models. Strangely, no one at their place wanted to assist me either... LOL I got into my truck, started to drive home, and I called Friendly. I had Francis answer the phone, I told him I wanted to check out the new Silverados. He immediately said for me to come in and look at your inventory and "get a feel of the truck"... I did. Francis greeted me when I pulled up, he immediately addressed me by name, and shook my hand. We probably test drove 4 Silverado trucks. I was unhappy with the "bells and whistles" offered on the models. I was just about wait and I decided to test drive a Chevy Camaro, it was just a whim. Francis under the impression I was not going to buy. I FELL IN LOVE WITH THE CAMARO. This is coming from a total truck man my whole life. We test drove 4 models, and decided to purchase. He worked with me GREAT. He answered every single question, noted the importance of me being a repeat customer, and gave me an excellent value of my Silverado LTZ trade-in. Yes, I'm 41 years old, and never had a car with so many gadgets and bells to it. As I was getting ready to drive off, it started to rain, embarrassingly I could not locate the wiper blade control. Francis was on his way out (after he made sure I was financed and taken care of), he pulled up behind me and then gave me a "tour" of functions on my new car. He followed up with me today, and just to let you know, please give Francis Oguntosin a huge pat on the back. He is an excellent member of your staff. He guaranteed that I will be a continuing repeat customer of Friendly Chevrolet from now on. Thank you! Bradley Hicks Dallas, Texas More

The worst experance I have ever had buying a car. The most dishonest people. Buyers be where. Installed a Bluetooth that does not work and now won't fix it. most dishonest people. Buyers be where. Installed a Bluetooth that does not work and now won't fix it. More

I had the BEST experiance with Derrick Johnson! He was wonderful, very friendly and Great customer service! He really listend to my wants and need! And didn't give me the run around. He knew exactly what wonderful, very friendly and Great customer service! He really listend to my wants and need! And didn't give me the run around. He knew exactly what i wanted and where i needed to be to make a purchase, pleased with what was shown with. That i didn't need to test drive any other cars! I now own a new Chevy Malibu! I will def let my fam & friends know about Friendy Chevrolet in Dallas! Thank You Binky! More

I chose to purchase my new car from Friendly because I have bought a new car from there before. I certainly was not disappointed. The sales rep I worked was exceptional. He was able to answer every questi have bought a new car from there before. I certainly was not disappointed. The sales rep I worked was exceptional. He was able to answer every question I had. He was courteous, knowledgeable, and understood my needs in an automobile purchase. His name was Vicente Vargas. More