Friendly Chevrolet

Complete lack of customer service and total rip off WORST EXPERIENCE. NEVER GOING BACK. After going to Friendly many times for various services and maintenance, I decided to go back. I had Friendly r WORST EXPERIENCE. NEVER GOING BACK. After going to Friendly many times for various services and maintenance, I decided to go back. I had Friendly replace a part in my car and then the problem came back within a week! When I took my car back in to Friendly, they claimed that this was a completely different problem and that I needed another part replaced for ANOTHER $500. After arguing with the service advisor for a good 30 minutes, I decided to pick up my car, declining Friendly's service. The advisor tried to tell me that because this was a new problem, I would normally have to pay the $160 fee for the diagnostic test that had been done, but that they would do it free of charge. Don't act like you're doing me any favors dude because, no matter how many different ways you try to explain it, it was the exact same problem!! After much more arguing, the service advisor said that my car had *magically* reset itself and the problem no longer persisted, but he still recommended that I pay the $500 to fix the unbroken part for good measure...YEAH RIGHT. All in all, it is clear that Friendly's employees are more concerned about making a commission than helping their customers. And Friendly is most definitely the wrong name for this company--the service advisors as well as the girls at the concierge desk are far from friendly. And just to add fuel to the fire, you would think that after working with the same service advisor for over two weeks on the exact same issue, that he would be able to remember your name or at the very least, look up your car history to familiarize himself with the problem, but no. Frank (service advisor) had no idea who I was and did not remember what the problem was with my car--he finally looked up my car history a good 10 minutes into our phone conversation and goes, "Oh! I remember who you are now!"...Really? I know you work with a lot of customers, but it had been less than a week and I had left him numerous voicemails (none of which he responded to) explaining my situation. And the icing on the cake, Frank kept calling me by the wrong name even after being corrected AND having my file in front of him! You really know how to make the customer feel appreciated, Frank. Needless to say, I will never go back to this dealership. They totally ripped me off--I didn't even need the first part replaced in the first place and then my car just reset itself and everything was fine? What a joke. There's $500 that I'll never get back. More

Go see Oscar Mirimontes Oscar at friendly Chevrolet was awesome!! We looked at many different finance options and Oscar helped me with the the best option with the lowest mon Oscar at friendly Chevrolet was awesome!! We looked at many different finance options and Oscar helped me with the the best option with the lowest monthly payment available. The whole experience was painless and I will definitely be a returning customer. More

My experience Had an awesome experience. He explained everything very well about each car that was showed to us. Showed us our best options according to what I was Had an awesome experience. He explained everything very well about each car that was showed to us. Showed us our best options according to what I was looking for and never pressured me into something I didn't want. More

Great Experience! Everyone we came in contact with during our visit has been exceptional! Alex Reyes and Mucio were both a pleasure. Everyone we came in contact with during our visit has been exceptional! Alex Reyes and Mucio were both a pleasure. More

Scott Stinson My sales rep was Scott Stinson at Friendly. He bent over backwards to find me the car I wanted and to help me make it possible. I never felt pressur My sales rep was Scott Stinson at Friendly. He bent over backwards to find me the car I wanted and to help me make it possible. I never felt pressured to buy. He explained all my options and I felt he was extremely helpful and enthosiastic with my purchase. I am so excited about my new car and especially the Concierge Plus program at Friendly. I will recommend this place and this sales rep to all of my friends. Laura Mooney New Camaro Owner More

Derrick Johnson Friendly Chevrolet Mr. Johnson was very helpful, he provided quality customer service. Got me exactly what I wanted & drove out with my car! Thank you! I recomend him. I Mr. Johnson was very helpful, he provided quality customer service. Got me exactly what I wanted & drove out with my car! Thank you! I recomend him. I can now say I was helped better than ford!. More

customer Elmo was very professional, kind, and courteous.Once I told him about my situation and what I had he went to work telling me what friendly had to offe Elmo was very professional, kind, and courteous.Once I told him about my situation and what I had he went to work telling me what friendly had to offer ad's it all came together and now I am enjoying my new truck.Thanks Elmo More

Car buying experience Everybody that helped me were very helpful and courteous to me. It was a good experience.They took the time to explain On Star and Bluetooth calling, Everybody that helped me were very helpful and courteous to me. It was a good experience.They took the time to explain On Star and Bluetooth calling, which I had not had before. More

Fantastic Dealership! I've literally purchased over a dozen vehicles (through dealerships) and this was absolutely the best experience I've ever had. Period. We purchased I've literally purchased over a dozen vehicles (through dealerships) and this was absolutely the best experience I've ever had. Period. We purchased a new 2014 (Lime Green!) Chevy Spark as a little affordable commuter and couldn't be happier with it. Every single employee we worked with was friendly, knowledgeable, honest and accommodating of my hectic work schedule. The process was quick and easy...none of the run around or typical games that make purchasing/financing a day long nightmare. We won't be needing another vehicle for a good year or two...but when we do, we won't hesitate to stop by Friendly first. More

Eddie Harris My entire experience was great @ Friendly. My salesman, Jarvis Lacy, took his time and explained everything to me about the process,gave me a tour of My entire experience was great @ Friendly. My salesman, Jarvis Lacy, took his time and explained everything to me about the process,gave me a tour of the facility and even bought me lunch. He needs a raise...lol...good job! More