Friendly Chevrolet

I have been a customer of Friendly Chevrolet for almost two decades now. I have had exemplary service up until my last two visits. The repairs that my car required during the holidays, I was told to take a two decades now. I have had exemplary service up until my last two visits. The repairs that my car required during the holidays, I was told to take a day and a half. After 4 days I received a phone call to come pick up my car. After paying the bill I'm getting in my car and I realize the check engine light would not go out. I had to go back in and tell them. They said it would take another day to figure out. The next day I came back and they said my car was ready. I drove it home and the next day I went to the grocery store and then took my son for a haircut and saw oil pouring out from beneath the car. I called and they said that they do not do that type of work over the weekend and to make an appointment for the following Monday to bring it back in. That repair took two more days. No loaner or rental was ever available. After I picked it up, I realized I still smelled oil burning and antifreeze. I did not have the time to take off from work to take it back in until March. When I took it in they said that the problem was something totally different this time and it would cost a fortune. It should take 2 days to fix. I would check back with them every couple of days to see when it would be ready, after 8 days I received a phone call saying it would be ready by the next morning. Nine days to make a repair that was supposed to take two. I have had my car back for 2 weeks and I still smell oil burning and antifreeze. I have not been able to figure out how I'm going to pay for these last repairs, but I am certainly not bringing it back to this place. I have never had such poor service at this dealership since I started going there. More

Purchased a truck in 2020, within a month the info-tainment blacked out. Continued blacking out and to no avail, nothing was ever fixed. Fast forward to this year and my truck was totaled in Apri info-tainment blacked out. Continued blacking out and to no avail, nothing was ever fixed. Fast forward to this year and my truck was totaled in April after a lady pulled out in front of me. It has taken the accounting department multiple phone calls and reminders to send my warranty refunds!! To cancel Ally they informed me I had to come in person!! Then accounting hadn’t event processed the cancellation by the time I purchased another vehicle. Now 7 months later, I’m continuing to have to call because they are holding a $1300 warranty refund! Horrible service and sounds like the dealership tries everything to keep any $$ they can! It’s not their money to keep! It should have already been released!!! More

Great service. Great staff!! Thank you Marcus and Wanda for being amazing! I will definitely recommend you and send any of my clients in the area! Great staff!! Thank you Marcus and Wanda for being amazing! I will definitely recommend you and send any of my clients in the area! More

Very dishonest Dealer please don't let them add all those optional warranties most of there managers are a joke ..Please buy your truck, car elsewhere!!! optional warranties most of there managers are a joke ..Please buy your truck, car elsewhere!!! More

I’m pretty indifferent about this place. Nice enough people. Was annoyed they didn’t refill my wiper fluid or do a good job washing my car after my last service. Nice enough people. Was annoyed they didn’t refill my wiper fluid or do a good job washing my car after my last service. More

I worked with David Walker. He was professional, curations, and considerate of my needs. He went above and beyond my expectations. There was no hassle, no gimmicks. He and the f He was professional, curations, and considerate of my needs. He went above and beyond my expectations. There was no hassle, no gimmicks. He and the finance department were straight up. More

Have gone here for recalls, car washes, state inspection and even help when my engine splash shield fell off. Went back and forth with State Farm to get my car repaired here after an accident, which took 8 and even help when my engine splash shield fell off. Went back and forth with State Farm to get my car repaired here after an accident, which took 8 weeks for me to get back with 3 different dates given to me for the car to be ready, and finally went to pay and pick up my car. This is where everything went South. I paid (Clay manually inputted the card info into the system—important later) and left. I noticed the next day that no money left my account and I wasn’t charged, and the same day Clay called me and said the payment didn’t go through. He didn’t have any details and needed to call back the next day before I could pay again. Upon getting ahold of Clay again, I was told there was accidentally a credit made to my account and that I would need to pay AND give the credited amount back. This would be no problem but I didn’t receive a credit to my account. In my 6 years of having a BOA account, it has never taken 5 days for a credit to post. After back and forth with Clay and Erica over the phone, I left work early to go to the dealership. My mom came with me and we were informed that everyone in accounting had left, even though it wasn’t 4pm yet (cut it close at 3:52 but I let Erica know I was coming from work and would be there BEFORE 4). They insisted that I had a credit in my account bc that is what it showed on their end. So despite me taking out my laptop and logging onto my BOA account and offering to show the lack of credit, I was threatened by Erica to have my car repossessed if I didn’t pay the extra money that was “credited to me.” My mom was very upset and told me not to pay them anything because they hadn’t given me anything. Instead of assuming that when my card was “credited,” it’s possible that the wrong card number was input (Since it was done manually), my mom and I went back and forth with Erica and Brent for over 30 minutes. I wanted to pay the amount I owed and leave and was told “well then we’ll keep your car” by Erica. I called BOA and asked about any pending credits, there was none. Still, rather than assume it was a clerical error having nothing to do with me, everyone was still skeptical and insistent that I would get a credit in my account that I would need to pay back. After calling and getting confirmation from BOA (on speakerphone) that there was no pending credit, I was able to pay and leave (the charge posted immediately, unlike before). Erica had an awful attitude the entire time and was what I called “in the wind” just all over the place. Overall, no one handled the situation professionally, Brent was placing blame, Erica was being rude, and my mom was extremely upset, not allowing them to scam me out of 4k. I just wanted to get my car back and pay what I owed and now I have to find a new place to go for my service needs. Quick summary: Doug= Huge help, Mr. Make it Happen Brent, Clay, and Erica have ruined this place for me and I will never return. I called (without being called first) Friday, Saturday, and Monday trying to pay what I owed. Threatened to repo my car over a payment mistake on their end saying I received a credit that I didn’t receive. Called BOA on speaker and they confirmed I had no credit or pending credit. Its highly likely that the wrong card number was put in on accident, I didn't read off the numbers or swipe the card; Clay manually inputted the numbers. More

Great to work with and friendly staff and salesman got me everything I want and more everything I want and more More

I don’t know where to begin. If I could give the parts department 10 stars I would give them a 20. The parts associate Rich was a great help not only did he get me the parts I needed he was extremely help department 10 stars I would give them a 20. The parts associate Rich was a great help not only did he get me the parts I needed he was extremely helpful throughout the process and made the experience extremely good. If I need any Chevy parts for personal use or at my job he is definitely the guy I am going to go see him. More

Hello readers, I called to speak with someone in the Hello readers, I called to speak with someone in the parts department. After being put on hold 5 times, because the call was being picked up by othe Hello readers, I called to speak with someone in the parts department. After being put on hold 5 times, because the call was being picked up by other departments. They simply disconnected my call after 20 minutes of holding. This is one of the many reasons this place sucks rect/&m. No wonder ppl go else where. As we all should after the bad experience. My advice is simple. Just like anything else, there are plenty to chose from, period. More