Friendly Chevrolet

Service advisor not that great It all began with my car ending up at the dealership for almost a week. I was told that I would get my car back after the weekend (I dropped it off on It all began with my car ending up at the dealership for almost a week. I was told that I would get my car back after the weekend (I dropped it off on a Friday). All I wanted done was the oil change along with all the other services provided with the concierge plus. I was told by other people that it should not take that long to do, if that were the case. Dan told me that the reason it took so long was because of the check engine light diagnostics. So I asked my brother, and he told me there was no code shown on the paper I was given. They lied to me. I kept having to call back rather than Dan calling me to update me on my car. I called him on Monday, and he said it would be done by Tuesday Morning. So I called him on Tuesday, and he said it would be done by Wednesday Morning. I left him voice messages and even called a few times before he finally picked up by Wednesday evening saying that my car is finally ready to be picked up. That is ridiculous that it took that long, but he told me it was "simply because of the busy work load" Umm, I had an appointment though? I also asked if it was okay to have my car run through the machine wash and he told me it should be fine. Well, when I picked up my car, I noticed a long scatch near the gas tank. He is not to be trusted. They also didn't have the right code inputed on my customer copy paper. I would have been charged a little over 60 bucks, even though I have concierge plus (perks of buying a new car at that dealership). After I told them I have concierge plus, one of the ladies at the desk said that I still have to pay because I'm only over 5,000 miles. Of course I'm only over 5,000 miles. I just bought my car there!!! They finally double checked and made sure of everything. I guess the dealership may have had a better rating, but I just did not like my service advisor. More

failed service department management and customer retention For many years I was loyal customer and was very happy with Friendly. About 2 years ago, I needed to replace and engine and mentioned I might be inte For many years I was loyal customer and was very happy with Friendly. About 2 years ago, I needed to replace and engine and mentioned I might be interested in some performance enhancements. I was then introduced to their "performance department" who installed a new corvette engine and supercharger for me. As part of the quote (and this was not cheap) a warranty for 5 years was clearly included. Long story short, the vehicle never ran correctly and spent more time in service than in the shop. Then the engine failed and guess what? the warranty I was sold was apparently not valid as the company "went out of business". Rather than do the right thing and stand by the product and service i paid handsomely for, Friendly is now insisting that I am the one that needs to buy a new engine. I have already had two attorneys review the situation and they are of the opinion that I am in the right and that this is friendly's problem. It's mind boggling that this dealer would rather fight over a engine that costs 6k to replace and alienate a customer who has both spent lots of money on performance enhancements and who also bought a new vehicle from them this past December than step up. By time this is finished, Friendly will most likely spend more in legal fees fighting this than the engine would of cost. Go figure. More

HORRIBLE SERVICE DEPARTMENT Friendly Chevrolet broke the windshield on my 1991 Corvette ZR1. Their stance is "If a vehicle is damaged by their repair personnel, they are not lia Friendly Chevrolet broke the windshield on my 1991 Corvette ZR1. Their stance is "If a vehicle is damaged by their repair personnel, they are not liable for the damages." This is a quote from Cesar who was our service manager. Beware, do not take your vehicle here. More

It was great they had excellent customer service. The experience I had at friendly Chevrolet was awesome. They helped in all ways to accomplish buying a truck. They are awesome for helping me! The experience I had at friendly Chevrolet was awesome. They helped in all ways to accomplish buying a truck. They are awesome for helping me! More

ABSOLUTE, PROMINENT, OUTSTANDING!! I called friendly Chevrolet a few days before my purchase to inquire about the Chevy Trax. The guy I spoke with was friendly and answered all my quest I called friendly Chevrolet a few days before my purchase to inquire about the Chevy Trax. The guy I spoke with was friendly and answered all my question. So I made a appt with him to come that Friday. When I made it, he wasn't there, he had a family emergency. He however had left my name and info with his coworker Abraham. This young man Abraham was very nice. He was personable and listened to any thoughts or concerns I had. He made me feel important and respected. After he steered me toward my NEW ride, he went out of his way and drove MY rental back to Enterprise for me. Now that's what I call SUPERIOR service! My experience at Friendly Chevrolet was awe-inspiring. EVERYONE I came in contact with that day, lived up to the name, FRIENDLY. Thank you ALL!! More

Very very Satisfied Customer I was very pleased with the friendly service I received. I purchased a vehicle in 2002 from Friendly and was very pleased with service and attention t I was very pleased with the friendly service I received. I purchased a vehicle in 2002 from Friendly and was very pleased with service and attention to detail, so why not go back to where you received great service. More

2015 spark Friendly service and quick response time at dealership. Had same salesman that sold me a 2011 Silverado regular cab back in 2012. He knew actually wha Friendly service and quick response time at dealership. Had same salesman that sold me a 2011 Silverado regular cab back in 2012. He knew actually what I wanted More

After you purchase the vehicle, service is horrible Dealership said they would fix a dent that was on my NEW Tahoe. We scheduled an appointment, in which THEY cancelled FOUR times. They tried to cancel Dealership said they would fix a dent that was on my NEW Tahoe. We scheduled an appointment, in which THEY cancelled FOUR times. They tried to cancel again by saying they had no loaner cars for us to use (we live over 2 hours away). They finally fixed it and it looks great, I think if we would have had a different sales person our experience would have been better. More

great customer service The salesman that attended to us was very helpful, courteous and had great customer service, the whole atmosphere at the dealership itself was very un The salesman that attended to us was very helpful, courteous and had great customer service, the whole atmosphere at the dealership itself was very unique. The name Friendly fits to the entire staff I dealt with at the dealership. More

Great Service Great service! I was nervous on purchasing a car but the sales team made it simple and easy! Great customer service, the sales team just knew how t Great service! I was nervous on purchasing a car but the sales team made it simple and easy! Great customer service, the sales team just knew how to take care of me and stay within my budget. Thanks Friendly Chevrolet More