Friendly Chevrolet

Sarcasm and Slander are NOT the way to go I have been doing business with another Dealership since 2001. That said, I have moved and that particular Dealership isn't convenient, so I decided I have been doing business with another Dealership since 2001. That said, I have moved and that particular Dealership isn't convenient, so I decided to search my area for an alternative. There were two choices and Friendly had the better reviews and was only about 20 minutes from my house. The PLUS is that they honored the $20 off oil change that my other Dealership sent me in the mail. The NEGATIVES: I don't want to throw anyone under the bus, so I will not mention names - but when the Svc.Mgr. mentions this in the weekly meeting to his/her Team Members, the Svc. Advisor should know that it is them I am speaking of.... When I pulled into the service drive, I was immediately served by a valet, who confirmed I had an appt. for an oil change. He got on his walkie talkie to call an advisor to the drive.... that particular advisor never came. Finally another advisor came and the first words out of his mouth were "so what can we break today?" I am certain this Svc. Advisor was just 'trying to be funny' but a) I didn't think it was funny b) I didn't want to anyone to break anything c) the comment didn't seem to be a positive reflection of the Service Department or the Svc. Advisor's confidence in the Service Department's ability as a whole. Next... When we were entering my vehicle information in the system I told the Svc. Advisor that my car was going to show up as being owned by the Dealership where I have been going for all these years. (my car was a Dealer Trade). The Advisor then made several, what I would call slanderous comments about that Dealer/Dealership, to which I made a counter comment that was a positive reflection of that Dealer/Dealership At which point the Advisor said nothing more negative about them. In the meantime, the Svc. Receptionist attempted to call the Advisor while I was in his 'office'. Instead of nicely telling the girl that he was with a customer he said, "You need to turn around and see I'm with a customer" and the tone was was insulting to the girl and off-putting to me as a customer. Dude, have a little respect for women in general and especially your customer.... and somewhere in conversation there was a comment made that I gently rebuffed and he said, "tell my wife that!" Again, not much respect coming out of that person's mouth for women. (NOTE to Dealership: Women drive 70-80% of all consumer purchasing, through a combination of their buying power and influence. Influence means that even when a woman isn’t paying for something herself, she is often the influence or veto vote behind someone else’s purchase. - Forbes) While my car was being serviced I went for coffee with a friend (oh, and the Svc Advisor also noted that the little restaurant in the Dealership was decent, but don't eat the eggs - they apparently don't know how to fix them)... while I was at coffee the Svc. Receptionist called to let me know my car was ready - THAT was awesome and very professional! Upon arriving back at the dealership I went to pay for and collect my vehicle but my Advisor was no where to be seen. At the other Dealership, my Advisor would have met me to make sure I knew they had completed the work and 'advised' me of anything I needed to do for follow-up - if the Advisor was on break/lunch, his counterpart would have performed this task- instead, the cashier told me these things. Anyway, I'll probably return to Friendly in the future because of convenience, but I hope that the Employees who are representing this Dealership realize that every word and action reflects on Mr. Eddins himself and make a change for the better. Slander slays three people: the speaker, the spoken to, and the spoken of. HEBREW PROVERB More

Tried to buy truck here, worst customer service I've ever ha I tried to buy truck here, the communication was terrible. I made a complaint and nothing changed. This dealership obviously could care less about the I tried to buy truck here, the communication was terrible. I made a complaint and nothing changed. This dealership obviously could care less about the customer. I tried harder than they did to buy a truck here but it got to the point that I just quit. they ran my credit and after that I had no contact from them for over 24 hours. In this time I called 5 times telling to figure out what's going on. I finally got a hold of an employee and they were like oh yea you've been approved for the loan and I then ask what are the numbers and they said they would call me later. I never heard from them again that night. I called back and told them to forget everything More

Black person done wrong I went in to NOTso friendly Chevrolet to get an oil change. AND the owner decided that instead off servicing u when u bring it in. So I got an appt 2 I went in to NOTso friendly Chevrolet to get an oil change. AND the owner decided that instead off servicing u when u bring it in. So I got an appt 2 weeks a go and it's been down hill. The supposedly change the oil and fixed the rock arm. The didnt fix the fuel injectors and change the air filter. Check engine light and oil change More

SERVICE FAIL I took my fairly new under warranty 2015 Chevrolet to Friendly Chevrolet and ended up not having such a Friendly experience with the service departme I took my fairly new under warranty 2015 Chevrolet to Friendly Chevrolet and ended up not having such a Friendly experience with the service department. After setting up an appointment to leave my vehicle for service a loaner car was going to be provided. As I walked around the vehicle to see if it had any damage I casually mentioned to the clerk, that It looked good, but it may have a few Oklahoma bugs on it after I returned back over the weekend. I was then informed by the clerk that my trip was going to be impossible with the loaner vehicle, because they are not allowed over the state line and will shut off and it would be reported stolen. I was shocked that this wasnt even mentioned until I brought up my short trip. I was told they would not allow this less than two hour trip, but i could drive it any location in the state of Texas. I explained that I would have been very upset had I crossed states line not knowing this with my three kids with me. Its funny when I wrote a 35k check to Chevrolet for my truck there were no stipulations on chasing my check. I filed a complaint with Chevrolet who advised me I would get a call back in 48 hours. A WEEK later i got an email and it stated im sure you are prob back from your trip and Friendly Chevrolet would love to work on your Truck. I responded with not on your life and I would no longer have my truck Serviced at Chevrolet and the next vehicle Ill buy will be From Toyota who officers much better customer service. So if you get a loaner car, Dont bother taking it out of town while your vehicle is in the shop under warranty for several weeks. Chevrolet and Friendly Chevrolet you get an (F) for customer Service. AND TO TOP IT OFF FRIENDLY CHEVROLET TOLD ME WE DONT HAVE TO OFFER LOANERS!! More

poor service department communication Bought new Camaro S/S 14 months ago. Took it in January for a problem with display computer. They kept it a month and during that time never called to Bought new Camaro S/S 14 months ago. Took it in January for a problem with display computer. They kept it a month and during that time never called to keep me informed. They said it was repaired. It started again in May so returned it to them. Six weeks later they say it is fixed again. In six weeks they never called me but once and that was returning my call. I called and left them voicemails a few times and only once did they return my call. Extremely poor communication. More

horrible! very horrible customer service. good luck having someone pick up the phone when you are having a simple question about a car you bought from them for very horrible customer service. good luck having someone pick up the phone when you are having a simple question about a car you bought from them for 48k, let alone having them return a simple voicemail! horrible dealership! no one know what they are doing! More

Bait and Switch Dealer list vehicle online with deep dealer discount but when you contact to buy they increase price by 1000s I have pictures of listed pricing Dealer list vehicle online with deep dealer discount but when you contact to buy they increase price by 1000s I have pictures of listed pricing More

Excellent Did everything possible for us to get vehicle wanted and also made it possible to add a person with no credit at all. Excellent job to everyone! Did everything possible for us to get vehicle wanted and also made it possible to add a person with no credit at all. Excellent job to everyone! More

Great experience We had a great truck buying experience with rosie. She was so kind and honest! We would recommend friends to go here too to buy a vehicle. We had a great truck buying experience with rosie. She was so kind and honest! We would recommend friends to go here too to buy a vehicle. More

Great, service and knowledgeable staff Yolanda, was very professional, and answered all of my questions regarding manufacturers recommend service intervals, she kept me well informed duri Yolanda, was very professional, and answered all of my questions regarding manufacturers recommend service intervals, she kept me well informed during my service, i be sure to send her my colleagues in need of service. More