Friendly Acura of Middletown

Service reviw This is my 3rd Acura. We knew the previous owner of Acura and always been pleased with the quality of work they did. We purchased a car from Acura in This is my 3rd Acura. We knew the previous owner of Acura and always been pleased with the quality of work they did. We purchased a car from Acura in Middletown. This week my car needed service and Dean was very specific on the service it needed. We look forward to a continued relationship with Acura. Also, can't wait for the grand opening of the new dealership. Thank, Karen & Tom Kontizas More

Customer service was excellent Customer service rep Jose was excellent. I would recommend Friendly anytime. Price was very good and I will always come to friendly' to service my Ac Customer service rep Jose was excellent. I would recommend Friendly anytime. Price was very good and I will always come to friendly' to service my Acura RDX. More

Very pleases Very satisfied when dealing with Jose and especially with the manager Dean, service manager. Thank you so much for a wonderful pleasant service experi Very satisfied when dealing with Jose and especially with the manager Dean, service manager. Thank you so much for a wonderful pleasant service experience! Thank you, More

Excellent service Friendly Acura is a great dealership right personnel very satisfied with my service and Jose my service advisor was very good and right on time card Friendly Acura is a great dealership right personnel very satisfied with my service and Jose my service advisor was very good and right on time card was perfect when I picked it up thank you again ....... Sal Ragazzo More

Excellent Service Tune up and repairs done on schedule and explained clearly to my wife. She received a free car wash to be used when construction on the site is compl Tune up and repairs done on schedule and explained clearly to my wife. She received a free car wash to be used when construction on the site is completed. More

sale disaster I made deal to lease a new Acura MDX, Sales lady Lauren who was very sweet went and and forth with manager to make deal happen. However, i was in fir I made deal to lease a new Acura MDX, Sales lady Lauren who was very sweet went and and forth with manager to make deal happen. However, i was in first a week ago and was told if put new tires on my trade, the trade in will be higher., which it was. Then they gave me updated numbers this past Saturday, which weren't good. Then Monday morning last day of month, they notify me while at work, to take deliver tonight if i want MDX and gave better lease price. Only problem is i had to make deal at night, when im tired being up all day. And i told them this earlier in morning. So i got to dealer,and my sister who also met me there, said seat was too small so i didnt take car. However, that wasn't only reason. I was annoyed that they asked me to put on new tires which i have to pay for when credit card comes in, on top of security deposit for lease. yet add stated security deposit waived, which dealer failed to do. It turns out seat was OK. i contacted dealer this morning, and they ignored anything i had to say. And they are Friendly Acura? More

Right Car - Right Price I was looking for a 2017 RDX AWD w/Advance Pkg in white diamond pearl with a parchment interior. Our local Acura dealer did not have one and did not I was looking for a 2017 RDX AWD w/Advance Pkg in white diamond pearl with a parchment interior. Our local Acura dealer did not have one and did not know when they would get one. They wanted $500 to locate a car for me. Went to acura.com and searched within 100 miles and found 5 available at 4 dealers. Sent email to all. Friendly responded within minutes with a great price and in less than an hour I had a deposit on my car. Received an email from Friendly's business mgr with delivery options to review including videos before picking up my car. Also, all paperwork was prepared ahead of time which made everything so easy. We had an appointment to pick up the car, Our sales person was with a customer and the business mgr was a little behind but other employees stepped up to offer us refreshment, showed us my car and installed my license plates. This was the most straight forward, easiest car purchase of my life. More

Excellent FRIENDLY ACURA Joseph Gil was recommended to me by a former coworker. Joe was great to deal with and responded to my questions quickly and accurate FRIENDLY ACURA Joseph Gil was recommended to me by a former coworker. Joe was great to deal with and responded to my questions quickly and accurately. I can honestly say this was the easiest car buying experience I have ever had. The lease was great, my trade in was fair, and I felt Joe and the dealership went out of its way to make the experience comfortable. This is my second Acura and look forward in the future to getting another. I would definitely recommend Joe to friends and family if they were looking to buy a car. DB More

Right Car - Right Price - Right Place! I was searching for a nice Acura TL for our grandson on the net & after seeing a few cars in NJ & the Bronx, decided not to deal with them as they w I was searching for a nice Acura TL for our grandson on the net & after seeing a few cars in NJ & the Bronx, decided not to deal with them as they were either trying to hit us with hidden fees or their cars were in poor shape, high mileage & not as described. Found a '07 TL listed here & submitted my information. A few minutes later my phone rang - This is Rich S. from Feders Acura. I said Rich S? Do you know who I am? Rich G?. he asked. I said "Paladin". Rich said come down & we'll make you a great deal. I happen to know Rich for many years from my business & told him that I would be there that afternoon. My grandson was not with us , but he gave me carte blanch to find him the right car as I have been in the business for over 20 years & if we could get this car within his budget. I e-mailed him the link to the car & he said - Go for it! My wife & I arrived & I examined the car & then I test drove it - A WINNER! We sat down & figured the right price & wrote the deal. My grandson picked up the car yesterday & was much more than pleased with his new TL. While we were waiting to pick up the car I chatted with the GM, the owner & the finance mgr. (all great guys). These guys are 100% professional & know how to properly run their business. Weather you know someone in this business or not - This is a true first class dealership & I would highly recommend it to anyone! Haven't had the car service there yet, but from all I hear their service is some of the best in the area. In a nutshell: 1) Good inventory - both new & used. 2) Their honesty & respect. 3) Very fair pricing & honest financing 4) I prefer to deal local & want my business & tax dollars to stay here. More

Advertisements and sevrice don't match. I do NOT recommend I generally like to use a local business for sevrice but this is one time where I have to go else where. When my husband and I were looking for a pre I generally like to use a local business for sevrice but this is one time where I have to go else where. When my husband and I were looking for a pre-owned SUV we discovered this dealership. The quality of the cars were not good and we ended up buying our car at another dealer. They did not seem to really care about the quality of the pre-owned vehicles and it was a turn off for us.. Happy I found what I was looking for at another Acura dealer. However I thought I would use the dealership for service. The first few times I took my car their the servcie seemed fine. However I recently went in after getting a coupon card for a summer special to have oil change, inspection and etc. for $59. I thought this was a great deal.. When I got my car back it was not washed as per the coupon. I was a bit annoyed at this as it was part of the coupon.. Then my frustration got worse when I drove my car home and had a horrible trembling in my tires. I was not able to turn around that day to have it looked at so I made another appointment to come back. I was told not to drive my car and I am very fortunate to have another vehicle that I can use. When I brought my car back the service person acted like I inconvenienced them for their crappy work. My tires were so unbalanced it was ridiculous. My car was still no washed and I got an attitude from the service person when I made the inquiry. I also find it very insulting that customers have to pay for refreshments and snacks. I would never expect this from a luxury car dealership. I owned Lexus vehicles before and never experienced have to pay for refreshments or not having my car washed. Even the Nissan dealer on 17K offers refreshments. Needless to say my car still did not drive a 100% and I took it to Honda. When they ran the balance check only the fron was balanced and the back was grossly off.. Unfortunately this dealership will not be seeing me or my vehicle again.. My suggestion to them is don't advertise services that you are not going to provide especially if you don't want to be reported to the better business board. More