Friendly Acura of Middletown

options not as listed Had the options that were listed for this car (2009 lexus is250) on your website been accurate I would have said excellent but this car was listed wi Had the options that were listed for this car (2009 lexus is250) on your website been accurate I would have said excellent but this car was listed with BLUETOOTH and REAR BACKUP CAMERA and had neither. BLUETOOTH was one of the main options that I was looking for. not sure what else was listed but not there but I will find out as I get to know this car better. Other then that, everyone I dealt with at Friendly Acura were very professional. More

Accommodating I had the benefit of working with a few employees at Friendly Acura and I will say from the Greeter to David in Sales, Bob in Sales, Jesse in Finance I had the benefit of working with a few employees at Friendly Acura and I will say from the Greeter to David in Sales, Bob in Sales, Jesse in Finance and my favorite Conrad the sales manager, it was just a very smooth transition. My pet peeve would be pushy, overbearing sales people and the whole process was very relaxed - they genuinely wanted to make sure I was happy with the process/product. This is my first Acura and only a few miles driven but 10 stars Friendly Acura. More

Excellent Service I would like to thank Dean Porcaro in the service department for his professionalism, excellent customer service, and going above and beyond to assist I would like to thank Dean Porcaro in the service department for his professionalism, excellent customer service, and going above and beyond to assist me with the service of my vehicle. Really appreciate it. More

MDX Hybrid Purchase I found the car I was looking for on Cars.com, which eventually took me to the Friendly Acura website. They replied promptly to my original inquiry. I I found the car I was looking for on Cars.com, which eventually took me to the Friendly Acura website. They replied promptly to my original inquiry. Initially I dealt with Allison Stevens and then Joseph Gil. Both were prompt and professional in all our contact via email, text & phone. We eventually agreed upon all the details and we had a deal. At our closing there were a few minor issues to work out and Conrad Miller assisted. Again everything was handled professionally and to our mutual satisfaction. In summary, I would highly recommend this dealership to anyone interested in purchasing/leasing an Acura and I would gladly do so again! More

Awesome Very help I felt like they cared about me as a person.most dealerships feel like your just a number or just trying to sale you anything just for a sal Very help I felt like they cared about me as a person.most dealerships feel like your just a number or just trying to sale you anything just for a sale.not at Acura way better experience and I’m a repeater costumer I really like their business as a hole . More

Excellent service and knowledable sales rep(Angela). Easy-going atmophere and everyone was very welcoming and professional. Would highly recomnd it. Will be going ther and knowledable sales rep(Angela). Easy-going atmophere and everyone was very welcoming and professional. Would highly recomnd it. Will be going there for all my oil changes. More

Certified Pre-Owned Purchase I actually found the car on TrueCar.com and it linked me to this dealership. I had a great experience overall, I knew exactly what I wanted and how mu I actually found the car on TrueCar.com and it linked me to this dealership. I had a great experience overall, I knew exactly what I wanted and how much I was willing to pay. I’m happy with my purchase it’s exactly what I was looking for and I love Acura and will most likely purchase a new one in the future. More

Excellent service Bought the car here and have been coming for service here. Great staff and excellent service. Dean is awesome and never have to wait more than usual. Bought the car here and have been coming for service here. Great staff and excellent service. Dean is awesome and never have to wait more than usual. More

Quick, easy and very satisfying. I am now on my second lease of a RDX. I was so pleased with my first purchase that I knew I could only go back to the Middletown dealership again. Joe I am now on my second lease of a RDX. I was so pleased with my first purchase that I knew I could only go back to the Middletown dealership again. Joe, my agent there, guided me both times with the leasing of my cars. With him I knew I was getting a good deal and that he was looking to. make sure I was comfortable with my purchase. More

HORRIBLE MANAGEMENT Went in on Saturday morning, picked out a vehicle that I was very set on purchasing. Later in the day, I called the Manager, Mike, to ask a few questi Went in on Saturday morning, picked out a vehicle that I was very set on purchasing. Later in the day, I called the Manager, Mike, to ask a few questions in which he said he'll give me a call back and never did. I had to call and in hopes of leaving a deposit, they told me it was too late. Called on Monday to leave a deposit, and no one would talk to me. Called Tuesday and spoke to the business manager and I explained my frustration and he said he will look more into it, apologized and said he'll call back. NEVER DID. I called AGAIN on Wednesday, spoke to a very nice lady and she told me the vehicle is sold. Checked the website and they increased the price. Horrible horrible horrible experience. I'll NEVER come to this Acura- they drove away 2 customers. Have the decency to call your serious customers back and give them other options. More