Friendly Acura of Middletown

Great Experience Everyone at the dealership was knowledgeable, helpful, and friendly. They went out of their way to make my buying experience a very pleasant experie Everyone at the dealership was knowledgeable, helpful, and friendly. They went out of their way to make my buying experience a very pleasant experience. I would highly recommend them. More

Great experience. Friendly customer service. Everyone at the dealership were very friendly and helpful. They made the process very easy. I would recommend this dealership to my family and friends Everyone at the dealership were very friendly and helpful. They made the process very easy. I would recommend this dealership to my family and friends. Class act. More

Top Notch Service Kevin was very polite, engaged, highly knowledgeable, informative and a pleasure to deal with. No waiting, prompt service, a nice smile and good and v Kevin was very polite, engaged, highly knowledgeable, informative and a pleasure to deal with. No waiting, prompt service, a nice smile and good and valuable advice. More

Recent service was fine Very happy with the service and staff. Will certainly continue using this dealership. Appreciate the cleanliness of the waiting area and being able t Very happy with the service and staff. Will certainly continue using this dealership. Appreciate the cleanliness of the waiting area and being able to drive my car into the service area, especially in inclement weather! Thank you. More

Excellent buying experience No unpleasant sales tactics, straight answers and professionalism in every aspect. Dealt with Bob and Conrad. Could not have gone better. 100 percent No unpleasant sales tactics, straight answers and professionalism in every aspect. Dealt with Bob and Conrad. Could not have gone better. 100 percent satisfied with the dealership. More

Half done service I used this dealer because I thought I was building a good repore with them. I guess not. I needed a service that said A1236 on Friday now today Monda I used this dealer because I thought I was building a good repore with them. I guess not. I needed a service that said A1236 on Friday now today Monday I'm getting a service request telling me to check the engine oil. Plus before I left the service checks says balanced and rotated tires which were not done. Tire were not balanced I know because the tire pressure numbers were off. And the could not have been rotated. Leaves me to wonder if anything else was done. More

options not as listed Had the options that were listed for this car (2009 lexus is250) on your website been accurate I would have said excellent but this car was listed wi Had the options that were listed for this car (2009 lexus is250) on your website been accurate I would have said excellent but this car was listed with BLUETOOTH and REAR BACKUP CAMERA and had neither. BLUETOOTH was one of the main options that I was looking for. not sure what else was listed but not there but I will find out as I get to know this car better. Other then that, everyone I dealt with at Friendly Acura were very professional. More

Accommodating I had the benefit of working with a few employees at Friendly Acura and I will say from the Greeter to David in Sales, Bob in Sales, Jesse in Finance I had the benefit of working with a few employees at Friendly Acura and I will say from the Greeter to David in Sales, Bob in Sales, Jesse in Finance and my favorite Conrad the sales manager, it was just a very smooth transition. My pet peeve would be pushy, overbearing sales people and the whole process was very relaxed - they genuinely wanted to make sure I was happy with the process/product. This is my first Acura and only a few miles driven but 10 stars Friendly Acura. More

Excellent Service I would like to thank Dean Porcaro in the service department for his professionalism, excellent customer service, and going above and beyond to assist I would like to thank Dean Porcaro in the service department for his professionalism, excellent customer service, and going above and beyond to assist me with the service of my vehicle. Really appreciate it. More

MDX Hybrid Purchase I found the car I was looking for on Cars.com, which eventually took me to the Friendly Acura website. They replied promptly to my original inquiry. I I found the car I was looking for on Cars.com, which eventually took me to the Friendly Acura website. They replied promptly to my original inquiry. Initially I dealt with Allison Stevens and then Joseph Gil. Both were prompt and professional in all our contact via email, text & phone. We eventually agreed upon all the details and we had a deal. At our closing there were a few minor issues to work out and Conrad Miller assisted. Again everything was handled professionally and to our mutual satisfaction. In summary, I would highly recommend this dealership to anyone interested in purchasing/leasing an Acura and I would gladly do so again! More