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Fresno Lexus

Fresno, CA

4.8
154 Reviews

777 West Palmdon Drive

Fresno, CA

93704

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Showing 154 reviews

May 20, 2023

Awesome service and friendly people. Good honest customer service, like Jake, are hard to find. Caring for the customer is Lexus number one goal and they have exceeded with my appointme More

by Denise E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
May 23, 2023 -

Fresno Lexus responded

We strive for feedback like yours, Denise! We look forward to delivering excellent service again soon! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

April 28, 2023

Fresno Lexus hooked me up with my brand new 2023 Lexus UX 250h. The whole buying experience was great and the staff were all so helpful! More

by Lauren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian and Mike
May 02, 2023 -

Fresno Lexus responded

Customer service is our top priority and we're happy that our team delivered, Lauren. Congratulations on your new Lexus UX 250h! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

April 04, 2023

Yesterday, I left several messages at different Fresno Lexus extensions. Today, I waited, service never returned my call, the general manager, never returned the call, I finally called Lexus of Oxnard, t More

by LHEIFETZ33
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scotty Vang
Apr 05, 2023 -

Fresno Lexus responded

It's very discouraging to read this, as providing quality communication is a top priority. I just double-checked and I don't have any messages from you, but I would like the opportunity to speak with you about this further. Please call me at 559-354-5510 at your earliest convenience. I look forward to hearing from you. Regards, Mike Gibson General Manager

March 23, 2023

Fast and friendly service. Facility was clean and accommodating to customers need. Representative were also friendly. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Mar 24, 2023 -

Fresno Lexus responded

Thank you, Alex! We strive to provide high-quality service and we're so proud of our team for delivering. We look forward to working with you again soon! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

March 22, 2023

I got my car's splash guard replaced at Fresno Lexus. Jake was the Service Advisor who handled my request and the follow-up. Jake was very proactive in informing me about the progress of the repair, t More

by vivekprabhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 24, 2023 -

Fresno Lexus responded

We appreciate your stars! It's wonderful to hear Jake went above and beyond to ensure you were taken care of. We hope to provide you with another excellent visit soon! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

Mar 24, 2023 -

vivekprabhu responded

Definitely, Fresno Lexus is my GoTo place for getting my car serviced and detailed. I have been a happy customer for 5 years.

February 22, 2023

Outstanding service provided by Jesse. Knowledgeable and attentive, he is my go to guy when it’s time to get my vehicle serviced. Thanks Jesse More

by davidbuchanan9538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Cervantes
Feb 23, 2023 -

Fresno Lexus responded

Thank you, David! We strive to provide high-quality service and we're so proud of Jesse for always delivering. We look forward to working with you again soon! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

January 15, 2023

My service advisor was so friendly and professional. I felt very comfortable with his explanation of my problem and his professional solution. I would recommend Fresno Lexus to anyone who needs fine ser More

by gbettencourt58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew G Schroeder and Stacy Sanchez
Jan 16, 2023 -

Fresno Lexus responded

It's our job to take care of you & we're thrilled you enjoyed your visit with us! We look forward to working with you again soon. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

December 12, 2022

Adam was my service advisor. He was terrific and professional. He explained everything and kept me updated throughout the service. More

by Suzi Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 14, 2022 -

Fresno Lexus responded

Hi Suzi, we're so happy to read about your visit. Our team works hard to provide a quality experience and we're thrilled we've delivered. Until next time! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

December 09, 2022

Jesse Cervantes was fabulous. He was very professional, attentive, and addressed all of my concerns. More

by Tamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 12, 2022 -

Fresno Lexus responded

Thank you for your stellar rating, Tamara! We're so proud of Jesse for ensuring you were taken care of. Visit us again soon! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

November 13, 2022

From start to finish my service from Fresno Lexus was excellent….The best that I have had from any other dealership that I have ever done business with…. More

by Jastimmell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Nov 14, 2022 -

Fresno Lexus responded

Thank you for your stars! We are thrilled to hear that our team worked hard to provide you with a memorable visit! If you ever need anything, feel free to stop by and see us again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

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