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Fresno Lexus

Fresno, CA

4.9
160 Reviews

777 West Palmdon Drive

Fresno, CA

93704

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Showing 160 reviews

March 23, 2024

Very pleased with my 30,000 mile service. It was performed timely with a detailed explanation of items checked, along with a detailed video and checklist of findings and recommendations. My S More

by Jim_EstherGrimes08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Pichardo
Mar 25, 2024 -

Fresno Lexus responded

Jim, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that Ricardo delivered a great experience with your 30,000-mile service. We appreciate your feedback and look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

March 22, 2024

This was my second lease for a Lexus UX F Sport. In both cases, have my transaction handled by Irene Lewy has been a great pleasure. Irene is very professional, but also friendly. She was able an More

by Rocky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irene Lewy
Mar 25, 2024 -

Fresno Lexus responded

Rocky, thank you for sharing your positive experience with Irene and our Service Department! We're thrilled to hear that Irene was able to provide you with exceptional service and that our team took great care of you. We appreciate your loyalty and look forward to serving you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

March 19, 2024

What a great experience, Justin is awesome! I really appreciated the communication and his positive attitude! More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 20, 2024 -

Fresno Lexus responded

Hi Nikki, thank you so much for the kind words! We're thrilled to hear that you had a great experience with Justin. We strive to provide top-notch communication and positivity to all of our clients. We look forward to serving you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

March 14, 2024

Great service. In and out quickly. Service consultant very helpful and takes care of my needs. More

by Car #2
Recommend Dealer
Yes
Employees Worked With
Scotty Vang
Mar 15, 2024 -

Fresno Lexus responded

Thank you for the positive feedback! We're thrilled to hear that you had a great experience with our service consultant. Providing efficient and helpful service is our top priority. We appreciate your business and look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 28, 2024

Love our new car! But technology, oh my! Aaron was the best salesperson I’ve ever had the chance to me. He was so informative & not pushy. The best sales person ever. More

by pindle143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron, Darlene
Feb 29, 2024 -

Fresno Lexus responded

Hi pindle143, thank you for sharing your positive experience with us! We’re thrilled to hear that you love your new car and had a great interaction with Aaron. We appreciate your kind words and look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

Mar 05, 2024 -

pindle143 responded

Great staff all the way around!

February 23, 2024

Brought my 2020 RX350 for scheduled maintenance. An error had been made when scheduling the appointment on what services were necessary. Tevin Ivy immediately advised me that I would need to leav More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin Ivy
Feb 26, 2024 -

Fresno Lexus responded

Peggy, we are thrilled to hear about your positive experience with Tevin at our service center! Providing exceptional customer service is our priority, and we're glad to hear that Tevin went above and beyond to ensure your satisfaction. We appreciate your feedback and look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 16, 2024

Moe provided useful information about the different models. He ordered our new car and kept us informed as to when it would arrive. He has called to see if there is anything else he can do. When I was More

by Efrechou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe, Darlene and Irene
Feb 19, 2024 -

Fresno Lexus responded

Hi Efrechou, we are thrilled to hear about your positive experience with Moe! We are delighted that he was able to provide you with useful information and excellent customer service throughout the car-buying process. Thank you for choosing us, and we hope you enjoy your new car! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 14, 2024

Matthew was great to deal with and very knowledgeable about all the features. Wouldn’t have bought car if it wasn’t for Matthew. More

by george.rodriguez54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Williams
Feb 15, 2024 -

Fresno Lexus responded

Hi George, thank you for your kind words! We're glad to hear that Matthew provided you with excellent service and helped you make a confident purchase decision. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 05, 2024

I was really pleased by the attention I was paid by the service department, Scotty in particular. More

by jannjohn1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty
Feb 06, 2024 -

Fresno Lexus responded

Hi Jann, thank you for sharing your positive experience with Scotty & our team. We strive to provide excellent attention and service to all our customers. If you have any further feedback or need assistance, feel free to reach out. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

February 01, 2024

Great, Professional service. recommend it . the only reason I gave 4 stars not 5 is the waiting time which was longer than expected. everything else was excellent More

by ayman1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
scotty
Feb 02, 2024 -

Fresno Lexus responded

Hi Ayman, thank you for your kind words and recommendation. We appreciate your feedback about the waiting time and apologize for any inconvenience caused. We'll work on improving our efficiency to ensure a better experience for you in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

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