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Fresno Lexus

Fresno, CA

4.9
159 Reviews

777 West Palmdon Drive

Fresno, CA

93704

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Showing 159 reviews

October 12, 2024

I have to say Fresno Lexus is probably the best dealership I've ever dealt with. My service advisor Andrew is amazing. He is always very on top of everything and takes very good care of me and my v More

by Chris.honig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 14, 2024 -

Fresno Lexus responded

Thanks for your glowing review, Chris! We're thrilled to hear about your positive experiences with Andrew and our team. Providing top-notch service is our priority, and your recommendation means a lot to us. We look forward to serving you and your vehicles again soon! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

October 12, 2024

Great Service! !! I went in for 30,000 mile service and eveything was great. Everyone was very helpful and courteous. I will definitely return for all of my needs More

by ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jabob Debussey
Oct 14, 2024 -

Fresno Lexus responded

ML, thank you for the fantastic review! We're thrilled to hear you had a great experience with our team during your 30,000-mile service. We look forward to seeing you again for all your future needs! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

October 03, 2024

Best dealer we have ever worked with. George was our service writer & he went above & beyond. Highly recommend. More

by dsparkman89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Oct 04, 2024 -

Fresno Lexus responded

We’re thrilled to hear about your positive experience with George and our team. We strive to provide exceptional service and appreciate your recommendation. Your support means a lot to us! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

September 27, 2024

Erik is always friendly and keeps me updated on the progress of my car from beginning to completion More

by jocelynklewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Sep 30, 2024 -

Fresno Lexus responded

Thanks for the great feedback, Jocelyn! We're thrilled to hear about your positive experience with Erik. Keeping our customers informed and happy is our top priority. We appreciate your support! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

September 14, 2024

Lexus is the most dependable brand car I’ve ever owned. Great cars and great service! That’s why I will only drive a Lexus. More

by Cindy.dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dimetri
Sep 16, 2024 -

Fresno Lexus responded

Cindy, thank you for your awesome feedback! We're thrilled to hear you love your Lexus and appreciate our service. Your trust means everything to us, and we're committed to keeping you satisfied on the road! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

September 01, 2024

Very professional and accommodating. I worked with Craig and he was very knowledgeable about the car, took the time to show me what each and every button did. More

by debbiek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig and Darlene
Sep 03, 2024 -

Fresno Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Craig. Our team strives to provide exceptional service, and it's great to know that Craig's knowledge made a difference. We appreciate your support! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

July 01, 2024

Service team was awesome as always, I wouldn’t want to go anywhere else. Big thanks to Justin and Scotty for always being professional and responsive. More

by Cha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Scotty
Jul 02, 2024 -

Fresno Lexus responded

Hi Cha! Thank you so much for your kind words and for recognizing Justin and Scotty for their professionalism and responsiveness. We truly appreciate your loyalty and look forward to serving you again in the future. Take care! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

May 27, 2024

Our 2007 IS250 had its first potential problem recently. Its cause was indeterminate. Fresno Lexus began an exhaustive search, keeping us updated at every step. And Dimetri R. provided excellent service an More

by GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dimetri R.
May 28, 2024 -

Fresno Lexus responded

GT, thank you for sharing your experience with us! We are pleased to hear that Dimetri provided you with excellent service and communication throughout the process. We are committed to ensuring our customers are well taken care of, and we appreciate your sincere appreciation for Lexus Fresno. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

May 27, 2024

I went in yesterday and had an appointment to drive 2 different cars and was planning to trade my Lexus in for a lease or purchase of another Lexus. Aaron was a great salesman and very knowledge however More

by kamibigelow68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron Johnson and Mr. Espinoza
May 28, 2024 -

Fresno Lexus responded

Kami, We appreciate the opportunity to earn your business and we're very discouraged you have not received any communication with any figures. Your time is valuable and it can't be wasted like this. I'd like to speak with you about this at your earliest convenience and get you these figures. Please call me directly at 559-354-5510. I hope to hear from you soon. Regards, Mike Gibson General Manager mike@fresnolexus.com

May 20, 2024

Great visit to Fresno Lexus for 90,000 mile servicing. Ricardo was awesome, keeping me informed of issues found. Pleasant waiting area. Everything pristine. More

by M Freitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Pichardo
May 21, 2024 -

Fresno Lexus responded

Hi M, thank you for sharing your positive experience at Fresno Lexus for your 90,000 mile servicing. We're glad Ricardo provided excellent service and that you enjoyed our waiting area. We appreciate your feedback and look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

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