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Fresno Lexus

Fresno, CA

4.8
154 Reviews

777 West Palmdon Drive

Fresno, CA

93704

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Showing 154 reviews

August 13, 2020

Very good experience purchasing my new vehicle. Mathew was my salesperson and he was awesome! He was on the lookout for the right car for me. More

by marina_magdaleno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathew G
Aug 14, 2020 -

Fresno Lexus responded

You deserve nothing but the best, and we're grateful to know Matthew provided you with nothing less than that! We'd like to congratulate you on your new vehicle and should you ever have any questions, please don't hesitate to ask! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

May 13, 2020

Great attention to detail and wonderful communication. One of the best car leasing experiences I've had and this is my fourth Lexus. The entire staff Sahm, George and Michael were great. More

by Markham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahm, George and Michael
May 15, 2020 -

Fresno Lexus responded

It's a team effort here every day, as we strive to provide our customers with the best service possible. Congrats on your new ride and we can't wait to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

February 26, 2020

Great experience and customer service. George, Sahm, and Michael were all very helpful and made the experience smooth and easy. I love the new car. More

by j_lugo10
Recommend Dealer
Yes
Employees Worked With
George, Sahm, Michael
Feb 26, 2020 -

Fresno Lexus responded

It's a team effort here every day, as we strive to provide our customers with the best service possible. We hope that your new car brings you happiness for years to come. If you need anything else down the road, please don't hesitate to call. Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 23, 2020

Great customer service and the staff really cares about the customer having a pleasant experience. Car done ahead of time and in excellent condition. I hope everyone gets the same service. More

by fyrhogjim
Recommend Dealer
Yes
Employees Worked With
Jake
Jan 23, 2020 -

Fresno Lexus responded

We can't thank you enough for your kind words! We're more than happy to hear that your experience was nothing short of stellar. We can't wait to see you again soon! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 22, 2020

Tony was the best. Very personal and worked with us to get the best deal! Thank you Irene for getting us in so quickly and giving us a great trade in amount so we could purchase another car from Fresno L More

by Jerome
Recommend Dealer
Yes
Employees Worked With
Tony & Irene
Jan 22, 2020 -

Fresno Lexus responded

Hi Jerome, Providing 5-star service is our top priority, which is why we're happy to see you received just that. Tony is a huge part of our success here at Fresno Lexus, and we can’t wait to tell him about this positive review! Hope all is well! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 14, 2020

Best Car Purchase Experience Ever This was absolutely hands down the most hassle free car buying experience I have EVER had! Was definitely worth the 2.5 hour drive to get my new car! More

by Lisa.lopes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irene in Sales.
Jan 15, 2020 -

Fresno Lexus responded

Hi Lisa, The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. Thanks for taking the time to leave this positive review and we hope to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 14, 2020

Best Car buying experience!!! Tony helped my parents and myself each purchase a car and made it so EASY!!!! It was a breeze lol he was so helpful and knowledgeable. Thank you Tony!! 10/10 More

by Stephanie
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 15, 2020 -

Fresno Lexus responded

Tony is awesome and we're so happy to see that he worked hard to get you into the vehicle you deserve. Buying a new car is an important decision, and we can't thank you enough for choosing us to help you with it! Feel free to reach out if you have any questions! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 13, 2020

The longest wait even with appointment at any dealer I waited 1 hour and 15 minutes for this dealersip just to take in my Lexus for service. This is a pre-paid service (they charged me when I bought the More

by Former Lexus fan Boy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Cashier, Jake, Person with suit (that actually helped)
Jan 14, 2020 -

Fresno Lexus responded

We understand your time is valuable, which is why we're disappointed to read this. I'd like to speak to you about your recent experience much further, as both your opinion and business are very important to us. Please contact me when you have an opportunity. I look forward to hearing from you. Regards, Sahm Assan sahm@fresnolexus.com 559-354-5519

January 11, 2020

Great customer service. Service dept wasnt pushy with upselling services. Left feeling my car was well taken care of. Very comfortable waiting area and friendlier transportation available More

by Jawsybaby1
Recommend Dealer
Yes
Employees Worked With
Jesse Cervantes
Jan 13, 2020 -

Fresno Lexus responded

Thanks for the great feedback! All our service advisors are trained to provide our guests with professionalism and make you feel at home! We truly appreciate your business! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 11, 2020

Was a smooth purchase and process that was 100% stress free. I love my purchase and I’m completely satisfied with my new car. I recommend Lexus. More

by Ohiogrlnca05
Recommend Dealer
Yes
Employees Worked With
Mr. Baines
Jan 13, 2020 -

Fresno Lexus responded

Thanks for the positive feedback! We hope that your new car brings you happiness for years to come. If you need anything else down the road, please don't hesitate to call. Regards, Mike Gibson General Manager Customercare@fresnolexus.com

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