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Fresno Lexus

Fresno, CA

4.9
160 Reviews

777 West Palmdon Drive

Fresno, CA

93704

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Showing 160 reviews

March 22, 2021

I have never not had 5 star service at this dealership. Friendly, courteous and openly desiring to please. Thank your for your consistent hiring of excellent employees. More

by lharris433
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 22, 2021 -

Fresno Lexus responded

We work incredibly hard to provide our customers with an amazing car-buying experience, and hearing feedback like yours is why we do it! Thank you so much for your review and we look forward to serving you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

March 20, 2021

We recently had our car serviced at Fresno Lexus. The staff were very professional and helpful. Jesse Cervantes was our service professional and we felt very confident leaving our vehicle in his care. More

by Mrs B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Cervantes
Mar 22, 2021 -

Fresno Lexus responded

We're more than happy to hear that your service experience was nothing short of stellar. We can't wait to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

March 08, 2021

My recent service visit to Fresno Lexus was perfectly managed by service rep Erik Ucelo. Throughout the process he was friendly, courteous and very responsive to my questions and concerns. He was able t More

by DavidG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Ucelo
Mar 09, 2021 -

Fresno Lexus responded

We are so happy that Erik was able to take care of all of your needs and we're proud to have him on our team. Feel free to let us know if there is anything else we can help you with! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

February 21, 2021

Always a great experience. Just had my first tuneup. Jon handled my visit with professional and friendly attitude. They worked hard to get me out of there as soon as possible. More

by Janecavanagh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon and Jeff
Feb 23, 2021 -

Fresno Lexus responded

It's a team effort here and we're so pleased to see our team constantly takes great care of you. We appreciate your loyalty and look forward to working with you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

February 19, 2021

Excellent all around service. Service completed ahead of time. My car was returned very clean. I was kept well informed as when the service was completed More

by jwilcox804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 23, 2021 -

Fresno Lexus responded

We're more than happy to hear that your experience was nothing short of stellar. We hope to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

February 13, 2021

Love Fresno Lexus, everyone you deal with are kind and professional. Jesse my service rep is great. We have bought 3 vehicles from Fresno Lexus too. They make the entire buying and owning process so wo More

by Casselldenice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 15, 2021 -

Fresno Lexus responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. We appreciate your loyalty and can't wait to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

February 01, 2021

Took my car in for the 1st service and received excellent customer service from Jon in the Service Department. Thanks Jon! I will ask for you when we return for the 2nd service! More

by ES350Lexus1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
Feb 01, 2021 -

Fresno Lexus responded

We're pleased that Jon took such good care of you and made your experience so quick and painless! It's moments like these that make us so proud. Thank you very much for your feedback and we hope to see you soon! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

January 19, 2021

Jesse is outstanding service advisor. He got me out in less than 2 hours, considering a long lines of cars waiting for service. Very professional and I would like him to be my service advisor for my futur More

by reygonzalvo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 20, 2021 -

Fresno Lexus responded

We are proud of Jesse and his efforts to get you in and out as soon as possible! Thank you for choosing us and we can't wait to see you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

December 20, 2020

Fresno Lexus is committed to providing the customer with excellent service. The service department is friendly and tactful. High quality service is what you will get here. More

by Laurakroeker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Dec 21, 2020 -

Fresno Lexus responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience! Thank you so much for your feedback and we look forward to serving you again! Regards, Mike Gibson General Manager Customercare@fresnolexus.com

November 22, 2020

Lexus is such a great place to buy or lease a car. Their service afterward is superb! This is my 5th Lexus RX350 - I wouldn't even think of driving anything else! thank you, Fresno Lexus! More

by sophieab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Havender
Nov 23, 2020 -

Fresno Lexus responded

It's wonderful to hear that you were impressed with both our sales and service. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, Mike Gibson General Manager Customercare@fresnolexus.com

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