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Fresno Lexus

Fresno, CA

4.8
175 Reviews

777 West Palmdon Drive

Fresno, CA

93704

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Showing 175 reviews

August 28, 2025

Always great customer service. Everything is well explained. Communication throughout is also great! I love that my car comes back to me washed. More

by itsshelly2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Chahbazian
Aug 29, 2025 -

Fresno Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our customer service and communication. We always aim to make sure your car is returned in top shape. Looking forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

August 26, 2025

Tevin is always very professional and gives me discounts! ! Very efficient and speedy. I am never there long when I drop my cars off:) Great service department!! More

by logisticalenterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin
Aug 28, 2025 -

Fresno Lexus responded

Thank you for the fantastic feedback! We're thrilled to hear that Tevin has provided you with professional and efficient service. We strive to make every visit as smooth as possible. Your satisfaction means a lot to us! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

August 14, 2025

Tevin provided EXCELLENT customer service! Very professional and friendly. Felt valued as customer! Great service department More

by nequarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin
Aug 15, 2025 -

Fresno Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Tevin and our service department. Providing top-notch customer care is our priority, and your kind words inspire us to keep delivering excellence. We look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

July 30, 2025

Worst service department of any service department I've ever used in my entire life. More

by kybrandon7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gary? The service department manager whatever his name is.
Jul 30, 2025 -

Fresno Lexus responded

We take pride in providing quality service here, which is why this is discouraging to read. At your convenience, I'd like the opportunity to speak with you and learn more about what transpired and where we fell short. Please contact me when you have a moment. I hope to hear from you. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

July 18, 2025

Just purchased a new Lexus with this dealer. Irene Lewy did an outstanding job in making the purchase such a success. Would purchase from her again in a heartbeat! More

by Vbbobr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irene Lewy
Jul 21, 2025 -

Fresno Lexus responded

Thanks for the awesome feedback! We're thrilled to hear about your experience with Irene and your new Lexus. Our team is dedicated to making every purchase a success, and it's great to know we hit the mark for you. Enjoy your ride! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

July 15, 2025

I have been a client of the service center for the past year and have been so happy with the service advisers I have worked with throughout the year. They are always so friendly, professional, transparent, More

by jackalope
Recommend Dealer
Yes
Employees Worked With
Most recently Shaun, previously Tevin, Jake, Nick
Jul 17, 2025 -

Fresno Lexus responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with our service team. Our staff takes pride in providing excellent customer service, and your kind words motivate us to keep up the great work. We appreciate your loyalty! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

June 28, 2025

As a single woman I’m usually super apprehensive about going into a service shop to get work done, but the entire team at Fresno Lexus made me feel incredibly comfortable and provided a stress free experi More

by cruzcg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dimetri R.
Jun 30, 2025 -

Fresno Lexus responded

Thank you for your wonderful review! We're thrilled to hear that Dimetri and our team made your experience comfortable and stress-free. Your satisfaction is our priority, and we appreciate you choosing us during a challenging time. We look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

May 31, 2025

sales stuff has zero knowledge of the car listed , had to educate them on difference between F sport and base model , they tried to blame carfax .Pathetic and arrogant. After I asked to see the car - the More

by Jon B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
michael
Jun 02, 2025 -

Fresno Lexus responded

Jon, We're discouraged to read this and would like to learn much more about your experience and what transpired, as it's important that our team is both accommodating and educated on our products. At your convenience, please contact General Sales Manager, Sean Ryan at (559) 354-5518. We hope to hear from you. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

May 15, 2025

Jake D was amazing and took great care of my car maintenance request. He is honest and I trust that he will take good care of my car. He always provides top notch service and keeps customers like me More

by Mandymomm10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Debussey
May 16, 2025 -

Fresno Lexus responded

We’re thrilled to hear about your positive experience with Jake. His dedication to providing top-notch service truly makes a difference. We appreciate your loyalty to the Lexus brand and look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

May 02, 2025

Fresno Lexus has given great service all through the years! I've purchased five 350 Rx's from them during this time and always feel like a valued customer. Special thanks to Scotty and Harvender for thi More

by quailhaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty, Harvender
May 05, 2025 -

Fresno Lexus responded

We're thrilled to hear you've had such positive experiences with us and appreciate your loyalty. Scotty and Harvender will be delighted to know they made an impact. We look forward to continuing to provide you with excellent service! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

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