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Fresno Chrysler Dodge Jeep Ram
Fresno, CA
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 306 reviews
June 17, 2024
Service was excellant. Randy was very helpful and made sure everything was take care of for our trip across country. Going to bring my other truck to Fresno Chrysler instea Randy was very helpful and made sure everything was take care of for our trip across country. Going to bring my other truck to Fresno Chrysler instead of the dealership that I purchased it from. More
by tlmsr1943
Employees Worked With
Randy in service department
June 15, 2024
Randy was my helper at Fresno dodge, an he explained the problem a fix the problem! Great service an I will be back to service my 1500 dodge ram. Great team over their problem a fix the problem! Great service an I will be back to service my 1500 dodge ram. Great team over their More
by Cmccle1@comcast.net
Employees Worked With
Randy, Kyle Bier
June 11, 2024
I have been going to Fresno Chrysler Dodge Jeep Ram going on 2.5 years now. I will NEVER buy another car from here again!!! I bought the extended warranty on my 2021 dodge Durango. I have taken my car in 5 on 2.5 years now. I will NEVER buy another car from here again!!! I bought the extended warranty on my 2021 dodge Durango. I have taken my car in 5-6 time for the GPS/radio malfunctions that popups everyday 2-5 times a day telling me to take my car in to get it fixed. And every time that I did take it in, I would get 1 of 2 responses, we can't duplicate the message or there is currently no update. The last time I took my car in was the WORST, I left feeling so cheated, lied to and very angry! I took my car in because there was a rattling in the front drivers side when I would accelerate above 30-35 mph, not consistently but frequently, enough to concern me to take time out of my day again. The second issue that I mentioned was that my car ran really rough, the best way i knew how to explain my service rep, Jorge, when I first turned on my AC this year. Signed my paper stating that if my warranty, which is bumper to bumper didn't cover it I would be responsible for $200 for each issue not cover. No worry here, so I though, because I'm covered. I get a call from the my service rep "Jorge" telling me car is ready. He continues to explain that the service repair men were unable to replicate the AC issue and the rattling in the front driver side was a loose bolt in the oil pan, possibly from my last oil change and that my bill would be $400. I laughed and said you're kidding right?!?! He said no. I asked what am I being charged from? He tried to explain to me that I signed the paper when i left the car and there is nothing that they can charge my extended warranty for because there was nothing wrong with the car. I said exactly, so you are charging me $400 to tighten a bolt?!?!? Basically. I paid the $400, I had no choice as I use my car for my job. And that is not the worst of it. When I went to pick up my car my radio did not work. When I left my car there it was working. I called my service advisor Jorge out to my car to show him and his response was we didn't work on the radio. I reminded him that when I left my car with him that morning it was working and now its not. He offered that he may be able to have a service rep look at, if I brought it in first thing in the morning. I asked if I would be charged for it, no response. I have not taken my car back since. A day later I received a voice mail from the service department manger , Wendy I believe is her name, requesting a call back. I called her back. No answer, left my name and number on her voicemail and I have yet to hear back from her. More
by sms5859
Employees Worked With
Jorge
June 10, 2024
Service department took really good care of me. They checked me in quickly at my scheduled appointment time. Software update was completed much faster than I expected. They checked me in quickly at my scheduled appointment time. Software update was completed much faster than I expected. More
by vernon.gillispie
Employees Worked With
Kyle Bier
May 16, 2024
I took my jeep in for recall and oil change work. They did fix it but aquAll items were taken care of in a timely mastter Very friendly team They did fix it but aquAll items were taken care of in a timely mastter Very friendly team More
by charlene.orsua
Employees Worked With
Kyle Bier
May 07, 2024
Service adviser was very thorough making sure all needed maintenance items were taken care of and explained. Lights I needed repaired are working fine. Work was completed close to the original estimate and maintenance items were taken care of and explained. Lights I needed repaired are working fine. Work was completed close to the original estimate and on time. More
by BryanHartford
Employees Worked With
Craig
May 03, 2024
Jorge in service did a great job in communicating with me on my vehicle. Kept me up to date on any issues. Greeted me right away when I arrived in the morning. Took great notes about issues I was having with on my vehicle. Kept me up to date on any issues. Greeted me right away when I arrived in the morning. Took great notes about issues I was having with my vehicle. Promised me that vehicle would be done at certain time and came thru with his promise. Fresno Chrysler Dodge Jeep Ram service team is the best. Wouldn't go anywhere else. More
by Viren
Employees Worked With
Jorge in service
April 23, 2024
The service was good. I took my jeep in for some warranty work. They did fix it but aquired a noise when I picked it up. I took it back in and they gave me a car to drive I took my jeep in for some warranty work. They did fix it but aquired a noise when I picked it up. I took it back in and they gave me a car to drive while they were finding out what was wrong. Which they did get repaired at no cost to me. I thought that it took quite awhile for the repair that i first brought it in for. I had to rent a car at my cost the first time which cost me around $700 dollars out of my pocket. It would be nice in the future if the dealer would either pick up the cost for a rental or give a loaner car if it is going to be more than a couple of days for the repair. More
by cflanagan59
Employees Worked With
Randy Geiser
