Fresno Chrysler Dodge Jeep Ram

From beginning to end, Fresno Chrysler Jeep (FCJ) and Salesman Kyle Bier is a top-notch A+ business. Coming from a previous car-buying experience from the depths of darkness, Kyle and FCJ has officially Salesman Kyle Bier is a top-notch A+ business. Coming from a previous car-buying experience from the depths of darkness, Kyle and FCJ has officially restored my faith in car dealerships. Firstly, I located FCP from their website, which is very proficient, and their claim of "beating any written offer within 200 miles of them" and their "internet deals" hooked me. I immediately called and spoke to Kyle, whose warm telephone demeanor and confidence in working with me and my less than stellar credit instilled confidence and hope in owning a new vehicle. I made an appointment with Kyle, showed up on time, and Kyle immediately took us the back of the lot where the finest cars are kept. Kyle was very upbeat, positive, and honest throughout the entire time. What impressed me the most was the "unearned" trust Kyle and the dealership placed in us as potential customers--which is so very refreshing. For instance, when running our credit (the most nerve-wrecking time for me), Kyle left the car key on the desk with us. Furthermore, when the deal was made, Kyle permitted us to use our new car to run home and get my checkbook so I could write out our down-payment. This sort of trust really impresses me in this day in age where distrust seems to run rampant--we are good people and deserving of this treatment--not all people are bad. Furthermore, Ralph, the finance man, was very nice, informative, and genuine too--and we enjoyed doing business with him as well. Lastly, Kyle filled up the gas tank with a "why not?" response, which we very much appreciated and had the detail-men give the car a nice lil wash and we were on our way. We would, without hesitation, recommend this car dealership to all our friends and family in need of a great car and STELLAR customer service. We could not be any happier! Thank you. More

Is it not possible to find friendlier and kinder people in this business who have your family's best in mind. The service department is second to none. The sales department never fails to follow through in this business who have your family's best in mind. The service department is second to none. The sales department never fails to follow through with the very best customer service. No dealer is better. It is family owned and operated and once you buy there, you are part of their extended family. More

It was a great experience purchasing our Dodge Durango through this dealership. They found the vehicle we wanted and had it delivered the next day. The paperwork process was very fast and they did a gre through this dealership. They found the vehicle we wanted and had it delivered the next day. The paperwork process was very fast and they did a great job showing us the features of the vehicle. We're very happy with are decision and would definitely purchase from them again. More

My wife and I came to Fresno Dodge/Fiat originally seeking a Cherokee. Brandon showed us everything they had and did a statewide search for us. We changed our mind a week later and decided on the Char seeking a Cherokee. Brandon showed us everything they had and did a statewide search for us. We changed our mind a week later and decided on the Charger SXT. Brandon had the car sitting out of the rain for us when we arrived and answered any questions we had. I told him what we were willing to pay for the car and what we needed on our Jeep trade in. Brian managed the deal and was great, no BS, no extended haggling. He gave us a more than fair trade in and a great price over invoice, just like I had asked for. The lifetime extended warranty through Dodge was the cherry on top. My only criticism is the car needed a cut and polish as it had hard water stains all over the black paint. We didn't ask the dealer to fix it because it was raining the day of purchase and none of us saw the water spots until days later. This is a very minor detail and does not affect our positive buying experience with Fresno Dodge/Fiat. I would definitely recommend Brian and Brandon to my friends! More

Phillip and the entire staff of Fresno Chrysler are amazing! We are very happy! I will definetely travel to purchase from them again. I highly recommend this dealership amazing! We are very happy! I will definetely travel to purchase from them again. I highly recommend this dealership More

We contacted Kyle Bier and he helped us decide on the Dodge Dart. He ordered the car for us, gave us the best price & excellent customer service. We absolutely LOVE the car, and will travel back the Fre Dodge Dart. He ordered the car for us, gave us the best price & excellent customer service. We absolutely LOVE the car, and will travel back the Fresno to buy our next car from Kyle. More

Kyle was very accommodating and helped me get the car I loved for the price I could afford. I was a first time buyer with only little credit history and they helped me get a low interest and the monthly pa loved for the price I could afford. I was a first time buyer with only little credit history and they helped me get a low interest and the monthly payments I can afford. More

I purchased my vehicle in April of 2011. I checked out the Chargers a few nights before and I was ready to pull the trigger in making my purchase. I had a purchase program through work and did not have to the Chargers a few nights before and I was ready to pull the trigger in making my purchase. I had a purchase program through work and did not have to hassle with the staff, or so I thought. I worked with Kyle Bier to get the numbers done, financing and just crunching numbers. When we were done with that I wanted to make sure I received the car with a full take of gas since he mention he would just "put some in." He said no in a joking manner. Kyle then said, "I'll flip you for it!" He said it in a jokingly was as well. So we flipped a quarter and I lost. I told him Im glad your going to still fill it up. Kyle said no, since I lost the wager! I was a little upset and finally someone from behind the counter on the showroom floor told him to, "Just put gas in it!" Kyle then told me that he would fill it to half! I was irritated and just wanted to get out of there since it was already about 8PM. So I then sat with Laszio to get the paperwork done while Kyle went to get some gas and clean the car up a little bit. Laszio was a nice guy and offered me extended warranties and everything else that Kyle didn't cover. From there, I took delivery of the car. Kyle told me the check engine light was on and to come by in the morning to get it reset because someone opened the fuel door while the car was on. I then asked Kyle to take delivery the next day. Kyle was adamant to having me take the car that night. I returned to the dealership in the morning before I had to work and the service dept was going to write up a service order. Kyle came by and told hem to just reset the light so I would be on my way. Big mistake from me. I should have took a work order. It was raining that month and I was having issues with the door handles not working properly. I just thought I wasn't doing something correctly and just amounted those issues to user error. I ended up back at that dealership many, may times since then. Normally, I wouldn't write about this because the service experience would just be because of the car. The poor service did not stop. I took my car in on the following dates for issues, 5/16/11, 5/24/11, 6/13/11, 9/19/11, and 1/9/12. January is the month the service was terrible again. My bluetooth module went out on the car and the part needed to be ordered. Khalid told me he would call me when my part was there to replace my BT module. Khalid told me it could take a couple days... or up to 6 weeks because it was backordered. I understood and didn't find a problem with that so I waited. I waited through January, February and then March rolled around. I called the parts department and asked about the peice I needed. It turns out they had the piece there since January!!! During this time, my door handles were not working properly again. And by again, I mean the 3rd time. I didn't want to take more time away from work than I already had for my NEW car. So I went to the dealership and talked to Susan, the new service manager. I told her ALL of this. I was frustrated with the door handles and not getting a call back for a part AND having to do my own leg work to find things out. She gave me a loaner car, a Fiat 500. I had her keep the car a few days to check my door handles because they would go crazy either washing the car or in the rain. After 3 days she gives me a call that my car was ready and that they didn't find anything wrong with my door handles. I was happy because my bluetooth was finally working in my car after 3 months! One of the main reason I went with that particular package was the Bluetooth option, which I didn't have for (at that time) was 25% of me owning the car. I still was a little peeved because my door handles were not working. A week or two later I got a flyer from Dodge. The flyer was about FAULTY door handles! So I went back to the dealership to get the door handles replaced after they told me nothing was wrong! I wish this story ends here. It doesn't. My door handles still did not work properly, So I called up corporate Dodge. I submitted a case that my car was a lemon because the door handles didn't work properly ever since I got the car! Dodge told me the case was sent back to the dealership, Fresno Dodge Chrysler Jeep Ram, and I got the back and fourth for about 2 months. I finally went down to the dealership to see what was going on. They had a case manager named Brian on it, but he was on vacation. I then decided to just focus on work and live with it. June comes around and I finally get a call from Brian. He asks me to take my car into another dealership. He sends me to Selma. I did not have the time to take my car in because of my obligations I have. Today, September 10th, I finally had a day off during the week where I can take my car in to get it fixed. I am going picking my car up from Selma and guess what!? The service tells me that all of my recall updates to my car are done. Normally this is good news since I knew I needed to have a fuse replaced by a recall. Turns out, Fresno DID NOT perform these updates to my vehicle! I will talk to the owner of Fresno Dodge. The Finegan's have these commercials that state that they offer the best in class customer service since they are family owned and operated... I would not recommend their sales or service department to anyone. Fresno Dodge is the worst dealership I have ever been to, and just by association, I will never buy a Dodge again. I really just want my money back in full since my time cannot be returned! More

worked with the internet sales team to get the best pricing. Went into dealership to look at the vehicle and test drive. The sales team, internet team, and financing were all very friendly and helpfu pricing. Went into dealership to look at the vehicle and test drive. The sales team, internet team, and financing were all very friendly and helpful. We will definately go back when looking for another vehicle. More

The experience was very pleasant. Neal was knowledgeable, informative, and friendly. When it came time to deal, it was not a pressure sales transaction. Instead, it was a friend to friend co knowledgeable, informative, and friendly. When it came time to deal, it was not a pressure sales transaction. Instead, it was a friend to friend conversation. More