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Fresno Chrysler Dodge Jeep Ram
Fresno, CA
311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 311 reviews
October 04, 2024
I recently purchased a brand new Jeep that required some warranty work. Due to the nature of the problem it required it to be in service for an extended period of time. From the moment I dropped off my Jeep warranty work. Due to the nature of the problem it required it to be in service for an extended period of time. From the moment I dropped off my Jeep to when I picked it up, I was taken care of. Everything about my experience was great, Craig Kent kept in constant communication with me to keep me updated on the progress of the repair. I also appreciate the thoroughness of testing that was done after the repair was made. I've had my Jeep back for a couple weeks now and the problem has been completely resolved. More
by Nathan Lange
Employees Worked With
Craig Kent
September 30, 2024
Craig Kent the service advisor was outstanding. The technicians and the personnel in the shop did a very good job replacing my turbo charger. I was impressed with the speed of the thanks again, Lon The technicians and the personnel in the shop did a very good job replacing my turbo charger. I was impressed with the speed of the thanks again, Lonnie. More
by lonnie3207
Employees Worked With
Craig Kent service advisor
August 31, 2024
Our service advisor, Randy always takes care of our concerns and is very responsive. This is hard to find, we have experienced below par at other Dodge dealerships but not at Fresno Dodge. concerns and is very responsive. This is hard to find, we have experienced below par at other Dodge dealerships but not at Fresno Dodge. More
by breashearsfam
Employees Worked With
Randy
August 30, 2024
I mistakenly took my truck to this dealership to get fixed. The service department did not fix the root cause of the problem, even with me telling them that they were fixing the wrong thing. The servic fixed. The service department did not fix the root cause of the problem, even with me telling them that they were fixing the wrong thing. The service tech misdiagnosed the problem, and then worked based on that misdiagnosis. When I took it back, the service manager acknowledged that the service tech was wrong on the first visit, but was still insulting, rude, and unprofessional. If you ever have the chance to deal with Wendy, the Service manager, or get your vehicle worked on here, run the other direction. Run far and run fast. If you have any questions, please feel free to contact me and I will show you the receipts from my first visit and the estimate from the second, showing the same complaint. Now, we have an understanding. They don't want me there, because they know they are wrong, and I don't want me vehicle there because they are the most inept dealership I have ever stepped foot in. More
by CRBookout
Employees Worked With
Wendy
August 24, 2024
Top notch service as Always. Above and beyond. Craig is super helpful and keeps you in the loop the whole time of service! 👍👊💪✅- Cam V Above and beyond. Craig is super helpful and keeps you in the loop the whole time of service! 👍👊💪✅- Cam V More
by lunkerfish
Employees Worked With
Craig
August 24, 2024
The dealer is fine, the recalls are ridiculous. We have had the truck in 5 times for recalls. Fresno Dodge has been ever accommodating. We have had the truck in 5 times for recalls. Fresno Dodge has been ever accommodating. More
by tnjrej
Employees Worked With
Christina or something like that
August 09, 2024
The dealership employees always make me feel right at home. I enjoyed the cut the employees I enjoy the staff and I don’t have to wait for hours for what I need done to my jeep Cherokee sport. I would de home. I enjoyed the cut the employees I enjoy the staff and I don’t have to wait for hours for what I need done to my jeep Cherokee sport. I would definitely recommend people that I know of that would get their car service or anything else that needs to be done to their vehicle I am please. I walked out there with a smile. They just great great service and great friendships. More
by DebbieDeb
Employees Worked With
Grag in the service department and Christina as well, Kyle Bier
August 07, 2024
Professional, attentive, I had an excellent experience. I would recommend Fresno Chrysler to anyone and everybody in this area hundred percent satisfied. I would recommend Fresno Chrysler to anyone and everybody in this area hundred percent satisfied. More
by Tito martinez
Employees Worked With
Kyle Bier, Neal Cuddy
July 29, 2024
I would like to say that it is nice to have the same service agent Randy that we deal with , especially when you have carry over items that need attention weeks down the line due to ordering parts etc. service agent Randy that we deal with , especially when you have carry over items that need attention weeks down the line due to ordering parts etc. you don’t have to bring the new service tech. up to speed. Thank you Fresno Dodge . More
by Chuck
Employees Worked With
Randy Service
