Fremont Toyota - Service Center

Don't waste your time or $$$ worst place ever I had an appointment with Fred Watson at 12noon I stood there till 1o'clock and no one showed up and when I tried asking for any assi worst place ever I had an appointment with Fred Watson at 12noon I stood there till 1o'clock and no one showed up and when I tried asking for any assistance with any supervisor or manager they literally ignored me as if I wasn't even there and walked away and I had to go back home without any service. and don't ever ever speak to Rachel Ghiringhelli from Customer Relations she's very rude and will do her best to cut you while talking and will literally xxxx you off. More

Even when you have a service appointment, you don’t. I needed 150,000-mile service and was rather surprised when I called in on Friday afternoon and was able to get an appointment for the next day. I gla I needed 150,000-mile service and was rather surprised when I called in on Friday afternoon and was able to get an appointment for the next day. I gladly took them up on their offer and was given an appointment time. I was asked my name, what I needed to have done and was told to just show up at my appointment time. I showed up about 5-minutes before my appointment and was rather surprised to see a huge line. About 30 minutes go by and I was finally given a number for a representative to talk me about what I needed, at that time I was number 29 but I had an appointment and that did not include the people who just showed up nor the people who just filled out a form and left keys in the car before leaving. At the 50-minute mark I was finally approached by my new found friend the service representative, who proceed to get the info about my car and ask what service I needed, never mind I had already given all of this info to the person the day before. I explained what I needed again and then the upsell started. When I told him ALL I needed was the 150,000-mile service and did not need anything else. I think he apologized 6-times for being late and the process talking so long but I had an appointment (you could tell this was well rehearsed and said often). From start to finish the drop off of my car took an just a little over an hour, but I had an appointment. If I did this to one of my customers, I would be immediately fired - it just sad that in this day and age there is no more customer service and it has become the norm and accepted, but I had an appointment. I wish I could say this was my first bad experience with Fremont Toyota, but it is not and I should have learned from the first time to NEVER come back. More

Very bad customer service I just bought a brand new 2014 Toyota Sienna last week from this dealership. Today I brought in my minivan to install a backing radar system. When I r I just bought a brand new 2014 Toyota Sienna last week from this dealership. Today I brought in my minivan to install a backing radar system. When I returned the loaner car, the service department has no one to help me. I looked for help for almost 10 minutes, finally found a service adviser who is available, and it took him another 10 minutes to find out my car's status. When I finally got my minivan, and drove it home...and you know what? The parking brake is not working, and the hood latch switch is broken! This minivan has only less 200 mi on it. I just can not believe the worship and service from this dealership! Way under my expectation! Too bad! I am so unhappy that I spent almost $40K there on a new car to just get this kind of service level. I will walk in the service department tomorrow first thing to see how they will address my concern here. ps: Even they double checked my cellphone # when I left minivan, they still called the wrong one (my wife's & home #) to leave a message about my car was ready. Nothing is right on their communication in my case. I complained on site before I left, they said they write me an e-mail. They don't even have my e-mail address to begin with, how can they reach me by e-mail to follow up? I just can not believe it! Come on, at least you need to take a note of customer's contact info. More