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Fremont Toyota - Service Center

Fremont, CA

4.6
3,543 Reviews

3,543 Reviews of Fremont Toyota - Service Center

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March 04, 2020

underwhelmed by the extent of (prepaid) maintenance I expected a thorough checkup for the hybrid, maybe a computer analysis and driving test, but apart from rotating tires, about all that was done was v More

by MICHAEL.CONNIFF
Recommend Dealer
No
Employees Worked With
Micky
Mar 05, 2020 -

Fremont Toyota responded

Thank you for the review, Michael! It’s disappointing to hear that we were unable to meet your expectations with the services that were provided during your checkup. If you’d like to discuss your visit in further detail, please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

March 04, 2020

I am visiting March 2nd 2020 in Fremont Toyota my car first service manager Patrick OBrien excellent services mycar returns on time thanks for Toyota company More

by PAPUSURINDER
Recommend Dealer
Yes
Employees Worked With
Patrick oBrien
Mar 05, 2020 -

Fremont Toyota responded

Thank you so much for those uplifting words! We're so glad you enjoyed your visit! We look forward to working with you again in the future!

March 04, 2020

Mark Muth isvery friendly, professional & trustworthy in addition to being very Service oriented ! He stayed lated when Lyft was running behind on my ride from BART More

by JOE.FRISZ
Recommend Dealer
Yes
Employees Worked With
Markara Muth
Mar 05, 2020 -

Fremont Toyota responded

We are incredibly lucky to have Mark on our team that is for sure! We will be sure to pass your compliments on to him! Thank you so much, Joe, for that great review and for your recommendation! Let us know if we can ever do anything more for you!

March 02, 2020

Great Service Had my brakes done correctly by the Toyota dealership. Toyota identified other issues with tires that were taken care of also. I would recommend this More

by KIMMAYS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Muth
Mar 03, 2020 -

Fremont Toyota responded

Thank you for the review and the recommendation, Kim! We're glad our team was able to take care of the issues with your brakes and tires. We enjoyed working with you and hope for the opportunity to help with any of your future needs!

February 28, 2020

I was told Maintenance work would tak 1.5 hours but it took almost 3 hours - almost double the time over the original estimate of work. Hence. it was not a good customer experience. I hope next time work More

by PRAMODSIRUR
Recommend Dealer
Yes
Employees Worked With
Patrick O'Brien
Mar 02, 2020 -

Fremont Toyota responded

Thank you for sharing your feedback with us! We regret to hear that you're frustrated with the original time estimate and the overall duration of your service visit with our team. If you have any questions or would like to provide any additional feedback, please contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. We look forward to providing you with a better experience during your next visit!

February 27, 2020

Good service Good maintenance service. Quick and efficient. Was able to book the appointment online, but I chose for a courtesy wash and after receiving my vehicle More

by DANJLIGHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cruz
Feb 28, 2020 -

Fremont Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with us - however, we are disappointed that the services you wished to receive were not transferred properly. This is something we will look into further and we greatly appreciate you providing this information to us. If there is anything we can do to assist you in the future - please do not hesitate to reach out!

February 26, 2020

Staff are Friendly and service advisor is knowledgeable and helpful. Waiting room is clean I’m Very satisfied with everythin offered by Toyota. Thanx alot More

by CCHANG882003
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Feb 27, 2020 -

Fremont Toyota responded

It's great to hear how much you enjoyed the insight and help that our team was able to provide during your service experience. We're glad we had the opportunity to work with you and hope we can help with any future automotive needs. Thank you!

February 25, 2020

Steve is a very trustworthy service advisor. He's the reason I go to Fremont Toyota. He's a very valuable member of the service team. More

by toyota user
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Feb 27, 2020 -

Fremont Toyota responded

Steve is indeed a very valuable asset to our dealership. We are so happy you enjoyed your most recent visit. Please, let us know if we can assist you with anything further in the future! Have a fantastic day!

February 25, 2020

Excellent service from Mr. Mark Muth as always. Worth my drive all the way from Manteca. Friendly staff & fast service. Nice to have the complimentary coffee. More

by MELODYCUTCHON45
Recommend Dealer
Yes
Employees Worked With
Mark Muth
Feb 27, 2020 -

Fremont Toyota responded

Melody, thank you so much for the stellar review! We are so proud to have such a well trained staff, like Mark. We will be sure he knows that you appreciated his efforts. Please, feel free to reach out to us any time!

February 25, 2020

I love Fremont Toyota because of Ramiro really I am almost come in 15 years for my car all my friend told me to go by Honda, but said no I’m going to stick it to Toyota, because of Ramiro he’s a very More

by NKIMBALL123
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
Feb 27, 2020 -

Fremont Toyota responded

We couldn't have said it any better if we tried! We will be sure to pass your praises on to Ramiro. He will be so excited to hear that your experience was better because of his help. Thank you for your review and you incredibly kind words. We look forward to seeing you again next time you need assistance!

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