Fremont Toyota - Service Center

Customer service with knowledge... and compassion! I have a 2019 Prius. It has not needed service for anything other than regular maintenance. However, I had an intermittent problem with my navigatio I have a 2019 Prius. It has not needed service for anything other than regular maintenance. However, I had an intermittent problem with my navigation system. Of course, when I was at the dealership, I could not replicate the problem! This did not matter. I explained the problem to Pat O'Brien, the service guru, He listened to me and said that he would talk with the technician. It was obvious, too, that Pat had a lot of respect for the tech's knowledge. I like that! In any event, the solution to the problem was found..... Within 90 minutes, I was out the door! Thanks! More

Great service again. The service department got me in and out without any undue stress. Thank you Josh and your team for making it a great experience. out without any undue stress. Thank you Josh and your team for making it a great experience. More

Its a misleading question. The service is average. Will i go out convincing people to try your service center?no. Will i discourage them? No. Service wise,Ive had worse and ive had better. It was a lockdown. go out convincing people to try your service center?no. Will i discourage them? No. Service wise,Ive had worse and ive had better. It was a lockdown. No other customer was there, its time for me to pick up my car, 3 people where on a desk on my right talking, one on my left on his phone. No one asked me what i needed, even after i said excuse me to get their attention. After maybe a minute, i knocked on a glass window to get their attention. They had to finish their conversation until someone attended to my inquiries. But i had worse. I bought my car from this dealership so i prefer getting serviced by them. Mr orozco is ok. Unfortunately when its time for me to pick up my car he's on lunch hence i ended up with the interaction i had described above More

Extremely rude. Slammed part on counter, told us to leave and that he’d never touch our vehicle again.tried to overcharge us for swrvice and that he’d never touch our vehicle again.tried to overcharge us for swrvice More

Speedy and professional! Came in for warranty work. Parts were in stock and there were two people available to assist. Job done in the promised time and the staff was friendl Came in for warranty work. Parts were in stock and there were two people available to assist. Job done in the promised time and the staff was friendly and helpful. Thanks! More

Customer Service Ramiro is very attentive and knows what my cars need. Even the appointment is full he manage to schedule my recalls. Ted - is great as well. Ramiro is very attentive and knows what my cars need. Even the appointment is full he manage to schedule my recalls. Ted - is great as well. More

Excellent, not a long wait Waiting room has coffee, tea. One person greeted me when I arrived and said that it would just be a few minutes and that was true. They washed the car Waiting room has coffee, tea. One person greeted me when I arrived and said that it would just be a few minutes and that was true. They washed the car for free. Thanks. More

My Service person, Steve, did a great job and was easy to work with and understand everything going on. The gentleman that checks the tires did a good job setting me up with a tire that was as close to mine work with and understand everything going on. The gentleman that checks the tires did a good job setting me up with a tire that was as close to mine as he could get. More

The Fremont Toyota dealership is outstanding excellent customer service and they have an outstanding service rep Steve Seco who makes Fremont Toyota a very nice place to visit and have their car serviced customer service and they have an outstanding service rep Steve Seco who makes Fremont Toyota a very nice place to visit and have their car serviced and if you had 10 more like him you’d have number More

Excellent Service After long time I went back to Fremont Toyota Service. I was surprise to see the tremendous improvements as far as service is concern. The service att After long time I went back to Fremont Toyota Service. I was surprise to see the tremendous improvements as far as service is concern. The service attendant was courteous and provide excellent service. I am very happy with his service. More