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Fremont Toyota - Service Center

Fremont, CA

4.6
3,533 Reviews

3,533 Reviews of Fremont Toyota - Service Center

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June 24, 2020

Excellent customer service My service manager was awesome. I got everything I needed done in a timely manner. I asked for an Uber ride home and it came right away. Also I nee More

by JKASSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
Jun 25, 2020 -

Fremont Toyota responded

Thank you for your 5-star rating! We are glad to hear you received excellent customer service at Fremont Toyota. We look forward to working with you again.

June 24, 2020

Steve Sako always provides the best customer service and answers all of our questions! I’ve gone to him for 15 years and have always received the same service and help! Thank you!! More

by SANDYKEY
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Jun 25, 2020 -

Fremont Toyota responded

Thank you for your 5-star rating as well as your loyalty to Steve over these many years. We look forward to working with you for many years to come.

June 24, 2020

I wish they would of tested the AC with the UV light the first time I brought it in. I had to bring it back once the AC quit blowing cold air. I all ready shared my experience with them about having to put More

by BWHIT1STER
Recommend Dealer
Yes
Employees Worked With
Irvin
Jun 25, 2020 -

Fremont Toyota responded

Thank you for your 4-star rating and your shout out for Irvin! We're glad he could help you out and went out of his way to do so. We hope to work with you again in the future.

June 24, 2020

Great experience working w/ Steve Sako Steve Sako was very professional and courteous when dealing with my daughter and me when repairing our Toyota Corolla for a recalled part dealing with More

by MIKEAU75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sako-Service Advisor
Jun 25, 2020 -

Fremont Toyota responded

Thank you for your 5-star rating and your shout-out for Steve! We're glad to hear your recall service resulted in a great experience for you. We look forward to working with you again.

June 24, 2020

Labor The service is fast but the labor fee is too expensive.i hope they will consider lowering the labor of the service in my next service schedule, Imagin More

by EDWINUBAY
Recommend Dealer
Yes
Employees Worked With
Mark Cruz
Jun 25, 2020 -

Fremont Toyota responded

Thank you for providing your feedback regarding your service visit at our dealership. We are happy to know your service was completed in an efficient and timely manner. If you would like to discuss your pricing concerns in further detail, please feel free to contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

June 24, 2020

Friendly,trustworthy,service oriented,clean surroundings, good ambiance, very accommodating advisor,job is done within the time frame given, no back job, very professional staff. More

by Rody
Recommend Dealer
Yes
Employees Worked With
Micky Gastrock
Jun 26, 2020 -

Fremont Toyota responded

Thank you for a great review! We are so glad you enjoyed your service experience. We hope to see you again soon!

June 21, 2020

Routine maintenance. Steve Sako is excellent and very helpful. He is friendly and efficient. Glad to see everyone wearing a mask. This is very important to us. Hope thi More

by KELLYSC99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Jun 23, 2020 -

Fremont Toyota responded

Thank you for leaving us this review, Kelly! We are glad you were able to feel safe during your visit in our service department. We hope to see you again soon!

June 19, 2020

Semiannual maintenances and recall visit. I brought my 2015 Toyota Corolla for maintenance and Mark Cruz told me it'll take about 3hours to finish. I was afraid to wait for that long due to m More

by Miyako
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cruz
Jun 22, 2020 -

Fremont Toyota responded

Thank you, Miyako, for taking the time to provide this amazing feedback and rating of Mark Cruz and Fremont Toyota. We are so glad to hear that Mark took good care of you and your 2015 Corolla from start to finish and put your concerns first. Mark plays a major role in our team and we are so glad you were able to see why first hand. We'll be sure to share this feedback with Mark. Thank you again for this insight and for choosing Fremont Toyota. We hope you feel free to reach back out to Mark and our team at any time.

June 19, 2020

car service Steve Sako ( SERVICE Center ) He's doing an excellent job. Keep it up. He so very friendly to all his customer. He so nice to everyone. More

by DEVERAERNESTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
STEVE SAKO
Jun 22, 2020 -

Fremont Toyota responded

He sure is. Thank you for this awesome feedback of Steve Sako. He's customer service is phenomenal and we are happy to hear it's been nothing short of that for you. We will let Steve know of this acknowledgment. Thank you for doing business with Steve and Fremont Toyota and we hope to see you again.

June 19, 2020

Emergency repair Had a breakdown on 680 (freeway) and was towed to FT. I'm from way out of town. Overall service great- Labor prices gave me a coronary. But since I More

by SEWHART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service manager
Jun 22, 2020 -

Fremont Toyota responded

We are sorry to hear about your breakdown on 680 and we are glad we were able to help you get back on your way. We are also glad to hear your overall service experience was nothing less than great. We do encourage that you feel free to reach out to our offices at any time for any concerns of your visit and we'll do our best to provide resolution. Thank you for taking the time to provide this valued feedback. We hope your vehicle is running smoothly and if your ever back in town, stop on by.

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