Fremont Toyota - Service Center

Dealer ship in Fremont are good they help me and I don’t have problems.. I thank you a lot I went to them thank you Omar and Michael at the finance thank you.. have problems.. I thank you a lot I went to them thank you Omar and Michael at the finance thank you.. More

Marc from service department was great, thanks. Answered all my questions and had great attitude. Exceptional customer service. Hope he’s there next time as well. all my questions and had great attitude. Exceptional customer service. Hope he’s there next time as well. More

Pat was the person who helped me. I came in for maintenance and humming noise on the air conditioner. I assumed he knew what needs to be done as it was on the notes when I booked the appointment an maintenance and humming noise on the air conditioner. I assumed he knew what needs to be done as it was on the notes when I booked the appointment and he did not ask any questions. When he called me that my car was done. I asked hin if the humming is taken care of and he had no idea, and told me that I should have told him. First of all he didn't ask me any questions when I dropped off the car. Second of all, he should have looked at the notes. He said he will call me back when the car is done, but he never called. I called him instead, because it's getting closer to closing time. I'M VERY UNHAPPY with his customer service. More

Timely and clear Thank you for the 15,000 miles service. Mark Muth was very helpful, clear, and specific. One thing I mentioned to Mark was how it took more time than Thank you for the 15,000 miles service. Mark Muth was very helpful, clear, and specific. One thing I mentioned to Mark was how it took more time than expected to be logged in. Mark did explain the circumstances of staffing with the current circumstances, which totally made sense. I appreciate Mark taking the time to talk through whether the 15K or the next service milestone was needed. His no-nonsense approach was really appreciated. Also, while waiting for the service to be completed, their having WiFi available is good. I'll be back for my next maintenance. More

Bad service attendant The worst service this time, my wiper doesn't work and the agent didn't discount 10% my special membership. I request but he deny. Charges high and f The worst service this time, my wiper doesn't work and the agent didn't discount 10% my special membership. I request but he deny. Charges high and few of them are unnecessary. Wrong person for service adviser. More

Appreciate the good service given on my highlander for its 15,000 miles service. Patrick was very profesdional and the service was done in a timely mannor. its 15,000 miles service. Patrick was very profesdional and the service was done in a timely mannor. More

FriendlyExcellent ServiceQuick & Easy, Painless Friendly Excellent Service Quick & Easy, Painless Trustworthy We love Fremont Toyota Service Dept. They are very nice to deal with, never once h Friendly Excellent Service Quick & Easy, Painless Trustworthy We love Fremont Toyota Service Dept. They are very nice to deal with, never once had an issue getting our car serviced at Fremont. I am very satisfied customer! More

I had purchased a package for service but didn’t get use even half of it value due to the pandemic. I feel like I was duped and didn’t get the value that was offered 😞 even half of it value due to the pandemic. I feel like I was duped and didn’t get the value that was offered 😞 More

Too slow I was hesitant to get my car serviced due to Covid-19 but after 9 months I figured I better get it done, hoping that they would adjust their procedure I was hesitant to get my car serviced due to Covid-19 but after 9 months I figured I better get it done, hoping that they would adjust their procedures with safety in mind. Made an appointment, went there and let the service person know I'll be waiting on-site since it's too far to go back and forth. Was told it would take 2 hours. Check with the service person after 2.5 hours and was told it will take another hour. Checked back after 1 hour and was told it will take another 45 minutes. After waiting another hour it's finally ready for a total of 4.5 hours. And this is for minor service, oil and filter change plus a software update as part of a factory recall. I'm disappointed that in these times they're actually make people wait around for so long but also the lack of communication. I have to keep checking to see what the status is rather than anyone communicating t he continuous delays. Seems every time I visit it takes 3-4 hours regardless of how small the service. I can understand if they are busy but perhaps they should reduce the number of customers they accept during a day to lessen the waiting times. Once my pre-paid service is up, I'll consider servicing my car somewhere else. More

Fremont Toyota is always friendly. Markmuth is very nice and very helpful and he always let me know what needs to be done. He does really a good job. Keep up the good work ! and very helpful and he always let me know what needs to be done. He does really a good job. Keep up the good work ! More