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Fremont Toyota - Service Center

Fremont, CA

4.6
3,534 Reviews

3,534 Reviews of Fremont Toyota - Service Center

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September 15, 2020

The whole service process was very easy and smooth. The Service Manager that I worked with (Steve Sako) got me in and out very quickly. More

by JACHINHSU
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Sep 16, 2020 -

Fremont Toyota responded

That's great to hear, thanks for taking the time to share your experience! Feel free to reach out if there is anything else we can do for you!

September 15, 2020

Came in for oil change and rotate (free with previous tire purchase). Marked rear driver side wheel prior to service. When advised it was completed marked wheel was in same position. Technician "Setta" c More

by SANTOSMICHAEL99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Micky Gastrock service manager
Sep 17, 2020 -

Fremont Toyota responded

Thank you for the review, Michael. We regret hearing that you’re concerned with the manner in which your tire rotation was handled in your recent visit. We would like to discuss this matter with you in further detail so we can address your concerns and work to build that level of trust back up. Please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

September 14, 2020

Micky Gastrock was very friendly and courteous. Service was fast and vehicle delivery was prompt. I was kept updated and options were communicated throughout. Thanks. More

by TOKAREK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micky Gastrock
Sep 15, 2020 -

Fremont Toyota responded

Thank you for the kind words regarding your service experience with Micky! We're glad to hear it was friendly, efficient, and that you were kept in the loop throughout the entire process. We enjoyed working with you and hope to help with an future automotive needs!

September 10, 2020

Went for oil change. When checking in, it got delayed. Car wash was promised post the oil change, but the car wash was not done. More

by KONDA1991
Recommend Dealer
Yes
Employees Worked With
Not listed
Sep 11, 2020 -

Fremont Toyota responded

Thank you for the positive review, Konda! We hope to improve your experience to earn a 5-star review the next time you visit. We look forward to serving you again!

September 10, 2020

Ramiro Orozco, our service advisor, is GREAT ! Very professional and his customer service is and has always been helpful and accommodating to our needs. Have had him as our service advisor since 2014 More

by DARLYNEHEATH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
Sep 11, 2020 -

Fremont Toyota responded

Thank you for the perfect review, Darly! Ramiro is glad to have provided you an amazing experience consistently. Have a great day!

September 08, 2020

Service was great! I was expecting my cat to take more than half a day for th e service but they had me in and out within an hour More

by DJ808ONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Sep 09, 2020 -

Fremont Toyota responded

Thanks for the five stars! We're glad we were able to make your service quick and easy. Come back and see us soon!

September 08, 2020

I forgot wearing mask, one service agent brought me a mask. For the car, Besides regular service, help me resolve the vent whistle problem. Thanks. More

by JIANJUNW
Recommend Dealer
Yes
Employees Worked With
Julie Chang
Sep 09, 2020 -

Fremont Toyota responded

Thanks for taking the time to leave us your feedback! We appreciate your business and look forward to working with you again soon!

September 07, 2020

Fast but satisfying service and a very helpful and knowledgeable service agent Mark Muth . Mark has been the one helping in all my previous appointments More

by EGSANTOS27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Muth of Service Department , Leo Alansalon
Sep 08, 2020 -

Fremont Toyota responded

Thank you for the 5-star review! We are glad to hear that you had such a great visit to our dealership. If there is anything more we can do for you, please let us know!

September 07, 2020

Called for appointment to service broken a/c fan control and change takata air bags. only airbags were done. a/c fan part not ordered and would have to come back another time. they didnt call to go over wha More

by inflicksta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pat O’Brien?
Sep 08, 2020 -

Fremont Toyota responded

Thank you for taking the time to share this feedback with our team. Given our goal of providing all customers with the best possible customer service, we certainly regret hearing that you have a few concerns from your service visits. We would like to further discusss your experiences and your concerns so we can do our best to address them and earn back your trust. At your convenience, please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

September 04, 2020

Courteous,clean, organized, punctual, friendly and caring. did not push for any unnecessary repairs. professional, to the point. Diagnosed and fixed the problem promptly. Romero is a gentleman. ON t More

by PHADKE.JAYANT2808
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Romero
Sep 08, 2020 -

Fremont Toyota responded

Thank you for the detailed review! We are glad we could provide such a high level of service to you at our dealership. We look forward to working with you again in the future.

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