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Fremont Toyota - Service Center

Fremont, CA

4.6
3,543 Reviews

3,543 Reviews of Fremont Toyota - Service Center

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October 27, 2020

Did not allow free car rental even though the Takada airbag recall listed car rentals are free on the recall letter. Even the Toyota Takada recall hotline couldn't help secure a free rental. So let's More

by PETERCUSTOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No one
Oct 30, 2020 -

Fremont Toyota responded

Thank you for bringing this concern to our attention, Peter. Please know that or goal is high levels of customer service, so it is disappointing to hear that we may have inconvenienced you in any way. We would like an opportunity to discuss this concern in further detail so we can address it and work to earn back your trust. At your convenience, please contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

October 26, 2020

Bought in our car for the first time during COVID and Steve Sako took care of us again. He is always clear and concise and gives us options for things to fix now or later. We always return because if his More

by AUDIOFOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Oct 27, 2020 -

Fremont Toyota responded

That is great feedback to hear, thanks for sharing your experience with us! We are glad you are always satisfied with the service Steve provides when you visit. We truly appreciate your business and continued loyalty and look forward to working with you again in the future!

October 22, 2020

scheduled maintenance service the day before .when i Got there, i was met by a friendly staff member, they have clean waiting room with ample space and free hot coffee and tea and internet! the service was More

by RUDYLADIV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil
Oct 23, 2020 -

Fremont Toyota responded

Thank you for taking the time to leave us this excellent review! We are so glad to hear that you enjoyed your experience in the service department. We appreciate your business and hope to see you again soon!

October 22, 2020

Service was quick. Mark the rep was awesome. Love that they have a Lyft driver for free to take you and drop you back. Wish they washed the car properly before returning. More

by NAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MArk - service
Oct 23, 2020 -

Fremont Toyota responded

Thank you for taking the time to share your experience with us. We are disappointed to hear that your expectations weren't met with your car wash, but we appreciate your feedback. We look forward to the opportunity to work with you again in the future. Thank you for your business!

October 21, 2020

I brought my car in for service without having an appointment scheduled at 7am. The care was done by 8:30 which was much sooner than I was expecting with the amount of cars that also showed up at th More

by AEGNOR18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Belal Najibyar
Oct 22, 2020 -

Fremont Toyota responded

That's great to hear, thanks for taking the time to leave this feedback! We're happy to know your appointment went smoothly and quickly. If there is anything else we can help with, please reach out!

October 19, 2020

This dealership provided exceptional service by having my car ready when they said. Service person was very nice and kind. My car runs smoothly and I feel confident enough to go on a road trip. More

by MURPHY8328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Oct 21, 2020 -

Fremont Toyota responded

Thank you for telling us how we are doing! We are so glad to hear that your enjoyed your recent visit. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

Oct 21, 2020 -

MURPHY8328 responded

Thank you, Cathy

October 18, 2020

Got tired replaced. And brakes. Was a bit disappointed they didn’t even wash the tires or rims. Still had white goo all over the sidewalls if the tires and rims. I truthfully expected more. Had all, every More

by SILVAJOSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Oct 19, 2020 -

Fremont Toyota responded

Thank you for taking the time to provide this feedback to us. We are disappointed to hear that your service experience did not exceed your expectations. We take your feedback very seriously and will use it to improve future services. We appreciate your business and hope to have the opportunity to work with you again!

Oct 19, 2020 -

SILVAJOSH responded

Just want to stress, the service manager was great. All the service managers I have had there, have been great and informative. Just bummed on the cleanliness aspect.

October 16, 2020

Had a good experience at Toyota Fremont Service Department with my advisor Ramiro. Usually advisors look at the screen and try to push services on you, but with Ramiro, he pointed out wear on my ti More

by ER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
Oct 19, 2020 -

Fremont Toyota responded

Thank you for taking the time to leave this review! We are so happy to hear that Ramiro was able to get your tires taken care of. We truly appreciate your business and hope to have the opportunity to work with you again soon!

October 15, 2020

Wish the a/c was checked for leaks since it was fixed under warranty last time but I purchased 10 year extended warranty from Toyota corporate so we have peace of mind. We bought suv brand new cash 2017 More

by HAROLDVIADO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Orozko wonderful person
Oct 16, 2020 -

Fremont Toyota responded

Thank you so much for your review! We appreciate your feedback and will use this to continue to better our service and to make your next visit even better! We appreciate your business and look forward to seeing you again!

October 15, 2020

I got the service I needed For my Car. They were friendly and courteous and everything went perfectly. Thanks. I appreciate you being there. Excellent. More

by DLOLY7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listed
Oct 16, 2020 -

Fremont Toyota responded

That's great to hear! Thank you so much for your feedback! We couldn't be happier to hear that you had such a great visit with us and look forward to seeing you again soon!

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