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Fremont Toyota - Service Center

Fremont, CA

4.6
3,543 Reviews

3,543 Reviews of Fremont Toyota - Service Center

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November 18, 2020

Fremont Toyota has been servicing our vehicles for 10+ years. They are a top notch service team, and I always trust that their recommendations are based in need and fact vs. what a service team wants to More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Muth
Nov 19, 2020 -

Fremont Toyota responded

Thank you for your kind words, Sarah! It has been our pleasure working with you for over ten years! Mark and the rest of our service team truly enjoy providing you with excellent service time and again. Please let us know if there is ever anything we can assist you with. Thank you for your continued business with us!

November 17, 2020

Steve Sako does an outstanding job communicating with me regarding the condition of my vehicle. Fremont Toyota is the location that has serviced my vehicle. More

by RICHARDFUCHS
Recommend Dealer
Yes
Employees Worked With
Ken Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Fremont Toyota responded

Thank you for choosing and continuing to choose Fremont Toyota. Steve Sako is a star on our team, and we are so glad he assisted you during your visit. We truly appreciate this feedback and your support, and we'll be sure to share this with Steve and management.

November 17, 2020

Ramiro Orozco is an excellent service manager. I drove in and only had to wait less than 5 minutes before my service manager was helping me. I had no ride home or to the dealership so he set me up with L More

by JKASSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
Nov 18, 2020 -

Fremont Toyota responded

That's excellent, and so is Ramiro. We are so glad to hear that he made your service visit prompt and accommodating. Thank you for choosing Fremont Toyota, and we'll be sure to share this feedback with Ramiro.

November 17, 2020

Mickey, our preferred service manager, listens to our concerns and always provide us with options and recommendation. Nice to talk to and with great customer service skills. More

by Sewol
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey
Nov 18, 2020 -

Fremont Toyota responded

Mickey is great, and we are so glad you think so as well. We are honored to have Mickey apart of our staff, and we are glad he is your preferred service manager. We'll be sure to pass this feedback to Mickey and the management team. Thank you for choosing Fremont Toyota, and we look forward to working with you all again.

November 17, 2020

Kenneth is very friendly . Show us the cars on sale while our car is in the service department. Very accommodating we will consider his recommendation together with his manager. More

by Bonbon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth
Nov 18, 2020 -

Fremont Toyota responded

Thank you for taking the time to allow Kenneth to share his recommendations with you during your visit. Also, thank you for choosing Fremont Toyota. We are glad to hear that your service visit with us was accommodating and friendly. We hope to work with you all again in the future to continue to provide this quality of service.

November 16, 2020

My Toyota Prius 2005 service appointment went very well. Ramiro Orozco has been my service representative for 15 years. Dealing with Ramiro is an excellent experience. My Prius is a dependable car which More

by MMHERSTORY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
Nov 17, 2020 -

Fremont Toyota responded

Thank you for sharing your five-star experience with us! We are glad that Ramiro has given you excellent service for the past 15 years, and we look forward to seeing you again next time!

November 16, 2020

Steve Sako in the service department is the reason I bought my second vehicle from Fremont Toyota and the reason I keep returning for service. More

by bikrgranny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Nov 17, 2020 -

Fremont Toyota responded

Thank you for taking the time to leave us your review! We are glad that Steve always gives you the best service, and we look forward to continuing to work with you.

November 16, 2020

Outstanding service and timely. My appointment time was 8am but I was helped earlier and finished earlier than estimated. I will continue to get my Toyota serviced at Fremont Toyota. More

by BRIANJZAMORA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orosco
Nov 17, 2020 -

Fremont Toyota responded

Thanks for leaving us your feedback! We always strive for the best service experience for our customers, and we are so happy that you saw that at your last appointment. We'll see you again soon!

November 16, 2020

Service department is unprofessional Took my new car Service department is unprofessional Took my new car that that bought from Fremont to them for service the original service was busy and the other s More

by Mansoor Haidari
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other
Nov 17, 2020 -

Fremont Toyota responded

Thank you for the review, Mansoor. Given that our team aims to provide the best possible customer service for every customer, we regret that we may have inconvenienced you in any manner. We would like to discuss this matter in further detail and work to earn back your trust. At your convenience, please reach out to our General Manager, Mark Hashimi, at markhashimii@fremonttoyota.com.

November 13, 2020

As per covid cleanliness , service rep just handed me his pen that was not sanitized. Also a customer sitting in waiting area was not wearing a a mask and not one Toyota employee said anything to him. Also n More

by TKELLEY125
Customer Service
Recommend Dealer
Yes
Employees Worked With
Didn’t get employees name
Nov 18, 2020 -

Fremont Toyota responded

Thank you for sharing your feedback and bringing this to our attention. Our team truly cares about the health and safety of our customers and staff. With that said, we take the COVID protocols very seriously and would appreciate further discussing your comments with you. Please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

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