Fremont Toyota - Service Center

They misplaced a break fluid lid, and asked to purchase it for 166. I did not service my car anywhere else. Also suggested changing battery not mentioning how much life is left. it for 166. I did not service my car anywhere else. Also suggested changing battery not mentioning how much life is left. More

Ive dealt with a lot of service advisors, but Mickey Gastrock in the service department, by far, is the best ive dealt with. He kept us up to date with our Rav4 gas tank issue. I am completely satisfied Gastrock in the service department, by far, is the best ive dealt with. He kept us up to date with our Rav4 gas tank issue. I am completely satisfied. More

Kuldeep Brar was a gem to work with. Very honest guy who made my purchasing process a breeze. Thank you. I will be back for future purchases. made my purchasing process a breeze. Thank you. I will be back for future purchases. More

Philip stravers (Service advisor) Is very Helpful and polite and he knows his job very well and I will take my car back next time around for service when it needed polite and he knows his job very well and I will take my car back next time around for service when it needed More

I've always had very good service here but a lot of that depends on your service writer. Mark Muth is very good. One tech that I had previously was questionable on his work. depends on your service writer. Mark Muth is very good. One tech that I had previously was questionable on his work. More

The customer service was great they spent time with me asking how I was and my family. They asked the right questions to make me feel good. asking how I was and my family. They asked the right questions to make me feel good. More

I came in for regular service for my Toyota. I'm not sure if it's due to COVID but Isaias asked me to put the service tag in my car and get the mileage myself which was far different from any service I' sure if it's due to COVID but Isaias asked me to put the service tag in my car and get the mileage myself which was far different from any service I've received at other dealerships. He quoted me roughly $160 for all of the service and I notified him that I had a coupon from their website that took a certain percentage off of the appointment and he then notified me that it would only cover the parts. Looking at the coupon again it does not say that anywhere so that statement was false. Roughly two hours have passed and I was waiting at the dealership and I stepped outside. I saw my car sitting in the parking lot area so my assumption is that the work was complete since Isaias said it should only take about an hour and a half. I went to look for Isaias and he was in his office with another rep and I asked the rep if the cars parked in that area meant they were complete. Isaias looked at me and didn't say anything but the other rep asked who I was working with and I said that gentleman behind you. Isaias then said he would look at the status of my car and let me know so I walked over back to the waiting area. He then literally called me 10 seconds later and said my car was ready then I asked him, "weren't you the guy I JUST talked to? I'll just come over". I went over and he said to come over to pay for the work and I then asked him if he was able to take the coupon for the payment. At this time he had already printed the invoice and he said "I took off everything that I could" but didn't explain what exactly he did. I was in a hurry since things were already running late so I just paid the roughly $160 and left. Looking at the work order it stated that he notified the customer 30 minutes before he actually called me. I'm guessing he called me even though he talked to me 10 seconds prior as a record that he notified me. Also, looking at the work order it was fairly clear that he didn't honor his own company's coupon anywhere as the total amounted to the same amount that he quoted before I even mentioned a coupon. More

Thank you to Steve Sakai. Always the best. Thank you for always being the consummate professional and looking out for my best interests. Much mahalo! always being the consummate professional and looking out for my best interests. Much mahalo! More

I worked with Service manager Steve Sako. He was prompt in responding to my text, set up the appointment and was taken care promptly.Nice,clean facility and friendly staff. in responding to my text, set up the appointment and was taken care promptly.Nice,clean facility and friendly staff. More

This is the 2nd Maintenance for my car, it's very clean and sparkling when I got it back from the service, and that made me very happy the whole day. They did a great job and I'd like to say thanks to them and sparkling when I got it back from the service, and that made me very happy the whole day. They did a great job and I'd like to say thanks to them again here! More