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Fremont Toyota - Service Center

Fremont, CA

4.6
3,244 Reviews

3,244 Reviews of Fremont Toyota - Service Center

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February 12, 2020

40K Service have been leaving my car for service right from the beginning and lately did see some issue with brake when asked they charged me 40 for check but tol More

by BADRINATH.YEMBAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
dont remember the name
Feb 13, 2020 -

Fremont Toyota responded

Thank you for sharing your feedback with us, Badrinath. We regret to hear your frustrations with the work that was provided within your 40K Mile service visit. Our team truly prides themselves on providing high quality service. With that said, we want to make sure we have the opportunity to personally speak with you regarding your comments so we can understand your perspective and answer any questions you may have about our processes. At your earliest convenience, please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

February 12, 2020

Top Quality Service My Appointment yesterday was schedule more than 2 months in advance. Unexpected situation I had to move to Sacramento. I did not know I can get same More

by jrgbarr5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am not very good with names, but, they all serve the best interest of customers
Feb 14, 2020 -

Fremont Toyota responded

Thanks for taking the time to leave us the great feedback, Jorge! We are so glad to give you the top quality experience that you should expect for your service appointments!

February 12, 2020

Steve Sako has the best customer service. We appreciate his honesty, diligence and all of his hard work to insure our car is serviced properly. More

by Pam K.
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Feb 14, 2020 -

Fremont Toyota responded

Thanks for the great feedback, Pam! We are so glad that Steve gave ou a great experience with us!

February 12, 2020

once seen,service was appropriate Service rep had no record of appointment that was made on line, Had requested car wash and not done because there was no communication from the on More

by SACHI920
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember sales person, Jason Terada
Feb 13, 2020 -

Fremont Toyota responded

Thank you for bringing this to our attention! We will make sure we look into what caused the miscommunication with what you submitted in your online appointment and ensure that we address it. We look forward to working with you again and providing you with an even better experience.

February 12, 2020

Great Service Friendly Employees love the service and love my car. I will always be a Toyota person still have my 1995 car and it's still running. More

by MILLY.CANESSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Dharmawan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2020 -

Fremont Toyota responded

Thanks for the great review! We are proud to service your 1995 Toyota for many years to come!

February 11, 2020

Mickey was great and on top of things even tho I didn't have a appointment got what I needed. Shuttle service experience was excellent and on time. More

by rasheedar52
Recommend Dealer
Yes
Employees Worked With
Service department Mickey 10 ??
Feb 12, 2020 -

Fremont Toyota responded

Thank you for leaving us a review regarding your recent service experience! It's great to hear that Mickey provided you with excellent customer service throughout your visit. We hope for the opportunity to work with you again for any future needs!

February 07, 2020

Customer support is good. Expensive charges for labor . Car wash not good . Car was still tidy after the car wash. Not much options for tires. They give free Lyft ride for drop off and pick up. More

by sathishiosdev
Recommend Dealer
No
Employees Worked With
Pat and Sara
Feb 10, 2020 -

Fremont Toyota responded

Thank you for sharing your feedback with our team. While we’re glad you were satisfied with customer support and the Lyft option we provide, we would like to make sure we’re able to address your other concerns and answer any questions you may have. At your earliest convenience, please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

February 07, 2020

The customer service Assistant the kinda force you to do the service you don’t want. Instead of trying to force someone to do something, it would be great if the recommend. More

by AZIZ.OSMONY
Recommend Dealer
No
Employees Worked With
Isaias Gonzales
Feb 10, 2020 -

Fremont Toyota responded

We appreciate the review, Aziz. Our team aims to provide a pressure-free experience, so we apologize if you felt pressured into a specific service in any way. In order to best address your concern, we would like an opportunity to learn more about your experience. Please contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

February 06, 2020

I had a great help.The customer service is I had a great help. The customer service is outstanding! I got the service I expected and more. The young man that helped me was very good and pati More

by ERENLOPERENA
Recommend Dealer
Yes
Employees Worked With
None
Feb 07, 2020 -

Fremont Toyota responded

Thank you for the awesome review! We're glad to hear you enjoyed the customer service that you were provided and that our team was able to exceed your expectations during your service visit. Please feel free to reach out to us if you have any questions or need any further assistance.

February 06, 2020

Amazing service Sarah T in a service department is just amazing she goes out of length to help me all the time .Just simple thing to say Thankyou Thankyou and Thank you More

by AZRAAQIB98
Recommend Dealer
Yes
Employees Worked With
SARAH T
Feb 07, 2020 -

Fremont Toyota responded

Thank you for the feedback from your service visit with Sarah, Azra! We're glad to hear your experience with her was amazing and that she's always able to help. We hope to work with you again!

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