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Fremont Toyota - Service Center

Fremont, CA

4.6
3,553 Reviews

3,553 Reviews of Fremont Toyota - Service Center

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February 11, 2021

Was at dealership to get a new key. It took 90 minutes to have the key made. I suspect it took so long due to the high volume of customers they were processing in the service area on a Saturday. I wasn't exp More

by JEFFREY.LOLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Woods
Feb 12, 2021 -

Fremont Toyota responded

Hi, Jeffrey. We're disappointed to hear that we may have inconvenienced you in any way with the wait time involved with picking up your key. If you have any questions or additional comments for our team, feel free to reach out. Thank you!

February 10, 2021

Good and fast and friendly service department but always overpriced. I paid $120 for an oil change which is definitely pricy. Otherwise I am happy with my inspection and what they told me and their recommen More

by Chris288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure.
Feb 11, 2021 -

Fremont Toyota responded

Chris, thank you for your feedback and ovreall good rating! Feel free to keep an eye out for our specials and discounts to see if we can give you a better price. We hope to see you again at Fremont Toyota!

February 08, 2021

The staff is professional, timely, and friendly. I did The staff is professional, timely, and friendly. I did notice not all had their masks on correctly. Some had it below their nose. Thank you. More

by BRASLER
Recommend Dealer
Yes
Employees Worked With
Ramero
Feb 09, 2021 -

Fremont Toyota responded

We appreciate you sharing this feedback with us. While we're glad to hear that our team was able to provide you with a professional and friendly service experience, we do regret hearing that you had a concern regarding mask usage. Please know that our team is highly prioritizing the safety of all our customers, so we will be sure to forward this over to the necessary manager to make sure it gets addressed. Thank you!

February 08, 2021

Had a very bad experience for handling rodent damage in my car, first they gave an exorbitant quote and then reduced it to half after speaking with the insurance claim, More

by anand_cit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bilal
Feb 09, 2021 -

Fremont Toyota responded

Hi, Anand. We regret hearing that you have some concerns regarding your recent service experience. Please know that our team aims to be as transparent as possible, so if you have any ongoing questions or additional feedback that you’d like to discuss, you’re more than welcome to reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. Thank you!

February 06, 2021

Steve Sako in service department is great!!! Service was ok, but expensive. We have always gotten our cars serviced through Steve Sako and he has been there awhile More

by MFERREIRA_W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sako
Feb 08, 2021 -

Fremont Toyota responded

Thank you for taking the time to rate us! We really appreciate it!

February 05, 2021

Service department was great. Pat took care of me and was met with as soon as I arrived. Service was done quickly and and at a great price. More

by TSPRING52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Feb 08, 2021 -

Fremont Toyota responded

Thank you for taking the time to leave such kind feedback! We really appreciate hearing it!

February 04, 2021

Steve SakoIs always right on top of things when things Steve Sako Is always right on top of things when things need to be done he is honest and VERY attentive he is the reason why we go back to toyota . More

by MOMMAKOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian tier inspector
Feb 05, 2021 -

Fremont Toyota responded

Thank you for the kind words! We are happy to hear that you had such a great experience with Steve and our service team. Please let us know if there is anything else you need!

February 02, 2021

I realized after the service that I was charged almost twice for a simple oil change than other Toyota dealerships nearby. I even get free car wash at other dealerships but not here. Poor scheduling More

by Peace4All
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Feb 04, 2021 -

Fremont Toyota responded

Thank you for sharing this feedback with our team. While we appreciate the honest comments regarding your recent visit, we’re disappointed to hear that you had a few concerns with the pricing and the overall duration of the experience. We would like to discuss this with experience with you so we can work to address those referenced concerns. At your convenience, please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

February 02, 2021

Good service! The service representative demonstrated a very professional manner. Notified me when the service was done while I was out. Topped all the things needed to be checked! More

by COLBOKZ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miki
Feb 03, 2021 -

Fremont Toyota responded

Thank you so much for the excellent rating! We are so pleased to hear that you had a great service experience. We look forward to helping out again in the future. Have an awesome day!

January 30, 2021

it was very convenient. there was practically no wait. My son took the car and I wasn't there but he said it was a good experience. More

by Jerry
Recommend Dealer
Yes
Employees Worked With
I wasn't there
Feb 01, 2021 -

Fremont Toyota responded

Jerry, we truly appreciate you taking the time to leave us such a great rating and feedback! If we can help you further in any way, please let us know!

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