Fremont Toyota - Service Center

Dishonest and Unprofessional The service department is always trying to upsell garbage services and not address actual problems that should have been covered under the warranty. D The service department is always trying to upsell garbage services and not address actual problems that should have been covered under the warranty. Don’t go there and waste your time and money. More

20,000 miles service maintenane Your maintenance service of my Camry 2015 is excellent. This is the fourth times I come to your service Dept. Steve Sako the assistant service manage Your maintenance service of my Camry 2015 is excellent. This is the fourth times I come to your service Dept. Steve Sako the assistant service manager who serve me is doing excellent job. not much talking but more action. , the service is on promise time and explain the result well. Than you More

Outstanding Toyota Dealer It's a good experience that I service my car at Fremont Toyota always Many years That I service my car there (I have 2 Toyotas currently) It's a good experience that I service my car at Fremont Toyota always Many years That I service my car there (I have 2 Toyotas currently) More

Great customer service I purchased my 2012 Prius new at Fremont Toyota back in 2012. I live about 40 miles away from Fremont Toyota but I still bring my car to them for serv I purchased my 2012 Prius new at Fremont Toyota back in 2012. I live about 40 miles away from Fremont Toyota but I still bring my car to them for service because I have had nothing but positive experience at their service department. I highly recommend them. More

Very Satisfied Customer I usually go to Hayward Toyota for service even though I live in Newark. Moreover, someone recommended Fremont Toyota, I first hesitated, then I spok I usually go to Hayward Toyota for service even though I live in Newark. Moreover, someone recommended Fremont Toyota, I first hesitated, then I spoke to Eric. I sense he was sincere in really trying to help me on my first visit. As we all know going to a new place for service can be pretty trying and unsettling not knowing what to expect. Moreover, Eric stepped up to the plate and assured me they will take care of everything. When I got word my car was complete for service I had a wide smile on my face, relieved! I was even more at ease when I was told the price for servicing my car. It was certainly fair. I did not leave Fremont Toyota (in particular being female) cheated and ripped off by a male dominated environment (which is rare in my personal experience). Therefore, I have no problem recommending Fremont Toyota, because now they have a brand new customer. ME! Thank you guys....and keep up the good work.... More

Great serive manager My service manager, Steve Sako, is very professional and kind to his customer. He treated my service appoint seriously, on time and explained the deta My service manager, Steve Sako, is very professional and kind to his customer. He treated my service appoint seriously, on time and explained the details of mechanical problem. He also helped to find out the discount I can get. I will recommend my friends to come to your service department for future car services. More

The Service Department at Fremont Toyota should change their name to the 'rude, we don't need you business department'. Hiring such conceited, monotone, unsmiling people such as James Miller whom I dealt their name to the 'rude, we don't need you business department'. Hiring such conceited, monotone, unsmiling people such as James Miller whom I dealt with shows their inability to understand that in this day of age being rude to customers will not go unheard of. I'm happy that I can share my experience here so that other owners of their beloved Toyotas should not have to be subjugated to such encounters when servicing their vehicles. James was confrontational, wanting to have the last word, and made me feel so small in front of other customers in his office only because I complained about waiting twenty minutes in order for someone just to talk to me. When I first went to go pickup my car after Fremont Toyota called me and told me that it's ready, I looked for the original advisor to help me out, but he was no where to be found. I was told to go and talk to James because he takes care of his co-worker's work when the other one isn't available, and so I simply asked him if he can get someone to get my car which had been there to get an oil change. He told me he'll page the original advisor and that he can't help me! I was confused because the manager told me that James would help me. Anyway, the original advisor never came in. I asked James to help me out because I've been there for twenty minutes now and the person he paged might have been gone for the day. This is when James unleashed on me as began treating me like I was a nobody since I was just there for an oil change. He ruined my weekend. Never again would I ever go back to this place. More

I bought two Toyotas (one mini van and one Prius) from that dealership and have been there for services since then. The service manager was/is very professional, courteous and give you the straight talk w that dealership and have been there for services since then. The service manager was/is very professional, courteous and give you the straight talk what you need and what can be put off until future service. No pushy or the phony "fear factor" type of salesmanship. I like that kind of service. We all have to earn a living. That dealership does just that., earn the trust of its customers to make a "living," so to speak. Give it a try and if possible, ask for Steve Sako, the service advisor. A very nice and helpful guy. More

I called on a Friday for an early morning Saturday service. I was greeted by Daniel who was clean, courteous and friendly. He was knowledgeable and respectful. When I explained to him that the proble service. I was greeted by Daniel who was clean, courteous and friendly. He was knowledgeable and respectful. When I explained to him that the problem was that my car was growling when I drove it and when it idled he explained that it was probably the bearings in the car's water pump ( my dad said the same thing). My car was whisked away and under went a thorough exam and I was driven home by Toyota's courtesy shuttle. Daniel called and kept me informed of my cars progress and the mechanic had also said the brakes needed to be replaced (that was documented on the previous service). Daniel also understood my concern with expense and need for safety. All said and done my car was returned before 4pm and had even had a courteous wash. I am confident that the service was thorough and fairly priced ( I have used another service for an oil change once before and that cost was slightly more than Fremont Toyota Service Center). My car is ready to go anywhere I want to go! Thank you Daniel and Fremont Toyota Service Center More