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2,773 Reviews of Fremont Toyota - Service Center
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December 13, 2018
Efficient There is a new system in place currently that resulted in very little waiting for an adviser to see you when you bring your car in. Friendly people. There is a new system in place currently that resulted in very little waiting for an adviser to see you when you bring your car in. Friendly people. All the coffee you can drink while waiting for simple routine services. More
by LHNCQT
Verified CustomerEmployees Worked With
I forgot the adviser's name
December 12, 2018
Excellent Experience Even though I purchased my car from Capitol Toyota, I ended up going to the Fremont Toyota because it is closer to where I live. Did not have a good e Even though I purchased my car from Capitol Toyota, I ended up going to the Fremont Toyota because it is closer to where I live. Did not have a good experience at Capitol Toyota but was really happy with the service at Fremont Toyota. Mark Muth helped me out both times I got my service done. He is very courteous and professional and feels like a genuine and trustworthy guy. I told him my overhead cabin light wasn't working great (wouldn't switch on half the time). I had taken this problem to Capitol Toyota as well but they fiddled with it and said there was no problem with it and sent me packing. Mark listened to my problem and then got it checked out. Turns out the overhead cabin light was faulty (manufacturer's defect). I really appreciated that they took my problem seriously and ordered the parts to get it fixed. You can bet I will be recommending both Mark and Toyota Fremont to any of my friends who are in the market for a car. I also like that the staff always calls to confirm if everything went well with my visit. Even the girls who helped me make my appointments were super sweet and helpful even when I called early morning. More
by MALEEHA SAMI
Employees Worked With
MARK MUTH
December 12, 2018
Great service These guys are so nice, explain everything to Me and everything done timely. I would highly recommend this dealership to everyone who appreciates goi These guys are so nice, explain everything to Me and everything done timely. I would highly recommend this dealership to everyone who appreciates going and friendly service More
by ROZARIONANCY10
Employees Worked With
Mickey
December 10, 2018
Excellent company and so are the people in servicing A reliable car and service are a peace of mind! Can’t complain about my new car my famil 3rd Toyota collection starting from Toyota Camry , Toyota 4 A reliable car and service are a peace of mind! Can’t complain about my new car my famil 3rd Toyota collection starting from Toyota Camry , Toyota 4 runner and now the latest edition Toyota Highlander Steve my best advisor in town knowledgeable patience and great people skills service More
by LIZ
Employees Worked With
Steve the service advisories
December 10, 2018
Excellent Mark was fast and easy to deal with. The service done to my truck was completed even before my appointment. Very convinient for me. Excellent! Mark was fast and easy to deal with. The service done to my truck was completed even before my appointment. Very convinient for me. Excellent! More
by XUHEYGRANADOS
Employees Worked With
MARK MUTH & MARIANA WILLEY
December 10, 2018
Their Service is the BEST Steve is my account executive and is awesome. I love my Toyota and the service I receive. I continually take my Toyota and have always been extremely Steve is my account executive and is awesome. I love my Toyota and the service I receive. I continually take my Toyota and have always been extremely happy. More
by ANNA.CHRISTIANSEN
Employees Worked With
December 07, 2018
Worst customer experience Advisors don’t seem to care about customers and treat you like an nuisance rather than a customer, worst attitudes ever, never going back there Advisors don’t seem to care about customers and treat you like an nuisance rather than a customer, worst attitudes ever, never going back there More
by YG
Employees Worked With
Isaiah
December 06, 2018
Shuttle drivers - Poor service Abstract: Shuttle driver said I lived out of his range and said he wasn't busy and can pick me up in 40 minutes. As a long time customer with the d Abstract: Shuttle driver said I lived out of his range and said he wasn't busy and can pick me up in 40 minutes. As a long time customer with the dealership, I took my car into the shop for a minor service. I dropped it off the night before to get it back by 1ish. I did not specify the service agent and got stuck with someone who did not contact me by 1, so I called to ask when the car will be ready and I'll need a shuttle. A few moments latter, a shuttle driver called. I gave him my North Fremont address and he said it was out of his range and then say "I'm not busy so I can be there in 40 minutes.". I said I would take Uber. I spend a lot of money at your facility and I paid $12.30 for the Uber driver to take me to your dealership. Shame on your organization. I shared my comments with the service advisor who tried to do damage control by saying I should have called him. I felt it's like asking Mom when Dad says NO. Come on. Steve S. is my normal advisor and I've never had a problem with getting a call explaining what's up with my car, when it'll be ready, etc. One of my cars has almost 200K and it's only been serviced at your dealership. I only asked for a 1 way ride! BTW- your next section dose not appear to have the service agents name and would not allow me to submit without clicking a name. This person "Sam" NEVER had contact with me. I just clicked his name to submit my review. More
by MJ134
December 04, 2018
Poor customer service. 400$ for oil change. 165 for parts and rest labor. They don't clean/was car. I checked fluids, washer fluid, coolant not filled. 165 for parts and rest labor. They don't clean/was car. I checked fluids, washer fluid, coolant not filled. More
by RSCHATHA
Employees Worked With
December 04, 2018
Great The service provided at Fremont Toyota was excellent. All the staff is very helpful. My service advisor was very friendly and professional. Making th The service provided at Fremont Toyota was excellent. All the staff is very helpful. My service advisor was very friendly and professional. Making the appointment was easy. More
by CASTRO67OMG
Employees Worked With
Ramiro Orozco
