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Fremont Toyota - Service Center

Fremont, CA

4.6
3,543 Reviews

3,543 Reviews of Fremont Toyota - Service Center

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March 22, 2021

Requested courtesy car washing during schedule service on booking, but the dealer ship didn't do. Others aspects are fair though people are nice. 25 word enough? More

by ZHONGQINGHUI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Taguinod
3.0
This rating includes all reviews, with more weight given to recent reviews.
Veer Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Carlos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pasha (PJ) Alimohammadi
Mar 23, 2021 -

Fremont Toyota responded

We appreciate the time you took to leave us your feedback. Please let us know if there is anything we can do to make your next visit with us a five star experience. Feel free to reach out to our General Manager Mark Hashimi at markhashimi@fremonttoyota.com.

March 20, 2021

We came in complaining of a strong fuel smell in our brand new 2021. The service department sent us on our way claiming we just overfilled at the pump (even though it had been weeks since we filled up). More

by LIAM
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Costa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
Mar 24, 2021 -

Fremont Toyota responded

Liam, thank you for sharing this candid feedback with our team. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact our General Manager Mark Hashimi at markhashimi@fremonttoyota.com.

March 19, 2021

this is the worse service over ten years I have been going there. engine light and low tire warning light were on at dashboard. After spending $800 the two lights are still on. More

by miss2chiu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Philip Stravers
Mar 22, 2021 -

Fremont Toyota responded

We appreciate you taking the time to let us know about your recent experience at Fremont Toyota. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. If you’d like to discuss this further, please reach out to Mark Hashimi, General Manager, at markhashimi@fremonttoyota.com. Thank you for your business and for taking the time to share your experience with us.

March 19, 2021

Reza always provide the best service. He's very helpful and friendly. We will continue to bring the car to freemont Toyota for all the services. Thank you, Reza! More

by MOONGUYEN2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza
Mar 22, 2021 -

Fremont Toyota responded

Thank you so much for continuing to choose Fremont Toyota. We are glad to hear Reza continues to provide you all with great service. We'll be sure to share this feedback with him and the management team. Thank you again, and we look forward to working with you again.

March 18, 2021

Service advisor was very courteous and helpful. He suggested very clearly what is needed and what is recommended. We would love to work with him in future also. More

by ROMASAGAR61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micky Gastrock
Mar 22, 2021 -

Fremont Toyota responded

Thank you for your review! We appreciate you choosing to service with us, and we're glad you had a pleasant visit. We look forward to seeing you again next time!

March 17, 2021

Service for my Toyota Camry was breeze , Staff is very friendly (especially the Indian guy ) , my Camry was given a courtesy car wash which was very nice . More

by BHARAT.B.BHUSHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza
Mar 19, 2021 -

Fremont Toyota responded

That's awesome, and it was a pleasure working with you and your Camry. Thank you for choosing Fremont Toyota, and we hope to be able to provide this level of service for you and your vehicle again in the future.

March 17, 2021

Fremont Toyota was great to service for my car. Thank you Steve Sako who the one to take care of everything for my car.It took faster than the other auto service,thank you again. More

by NCT1509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naim Noori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Najib Razawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tan Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abe Ibrahimi, Toor Nasiri, Vicente Salas, Rick Osmani, Von Llano
Mar 19, 2021 -

Fremont Toyota responded

It was our pleasure. Thank you for choosing the Fremont Toyota service department and providing this amazing rating on our team. We are so glad to hear Steve Sako took care of everything for your car during your visit, and we'll be sure to pass this feedback along to him

March 17, 2021

Mr Reza Khan knowledge person and helping all customers on time and taken care my needs He is great and wonderful person in Fremont Toyota Service More

by Noordeen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kourosh Ehsani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Fremont Toyota responded

Thank you so much for providing this valued feedback on staff at Fremont Toyota, and thank you for allowing us to assist you with your car my needs. We'll be sure to share this feedback with the management team.

March 17, 2021

Only if you mentioned upfront, no car wash will be done. Then it seems there is no reason to have service in dealer anymore. It should be offered upfront More

by KUNGWANG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Na... Be...
Mar 23, 2021 -

Fremont Toyota responded

Thank you for leaving your review with us. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. If you’d like to discuss this further, please reach out to our General Manager Mark Hashimi at markhashimi@fremonttoyota.com.

March 16, 2021

Great Service, great people. Always friendly and they keep me updated on what is happening with my car. I highly recommend getting your car serviced here. More

by ANNA.VIERRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Stravers
Mar 17, 2021 -

Fremont Toyota responded

Thanks so much, Anna! It is an honor to be your dealership of choice when you need your car serviced. Please let us know if there is anything else you need.

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