Fremont Toyota - Service Center

i am a shop owner. recently my customer with a 2002 rav4 had a transmission problem. i perform a test drive, and whenever i shifted from P-R, the transission would slam into gear and i would get harsh shif had a transmission problem. i perform a test drive, and whenever i shifted from P-R, the transission would slam into gear and i would get harsh shifting. i perform my checkout and came to the conclusion she needed an automatic transmission right after i drained the transmission pan and found metal shavings. did my research and found that the best way was to go with a toyota rebuilt with the 12 months unlimited mile warrany. installed the transmssion, started the vehicle and i would notice just shifting from P-R that the rebuilt transmission i installed slammed into gear more harsh than my old one. at this point, i havent put any miles on the vehicle just sitting in my shop and going from P-R. called FREMONT TOYOTA and told them the problem. i asked them if they could send me another transmission because i got a bad rebuilt unit, and was told any warranty work, they have to checkout first. got the car to them, few days passed. steve (service advisor) called me and told me that because i replaced the automatic transmission without changing the ecu also, that the ecu caused the transmission to go bad. i told him he was full of s..t. i said how can a ecu cause a transmission to go bad just from shifting it from P-R with no miles on it. i never even let the vehicle leave the shop, nor has the customer driven it yet. i told him that we dont live in a perfect world and it is possible for me to have gotten a bad unit. he stuck with his findings from his mechanic and told me that the warranty was void because the ecu was not replaced and my customer had to buy another transmission. wat i didnt tell him was that why didnt toyota parts notify me of the ecu's burning out these transmission if they are such a problem. ive been working on cars for over 15 yrs and not once have i have seen this problem or heard such a thing from this service advisor. he agreed the transmission was bad, but stuck with the ecu being the culprit. we spoke over the phone and still nothing is resolved. my next step is to call TOYOTA CORP. and the BBB if need be. when i delivered the car, just watching this service advisor at work made me wonder about this person. it seemed like he had no clue of what is going on around him. no wonder this FREMONT TOYOTA DEALERSHIP has such BAD CUSTOMER RATING. O, AND YES, THE MAJORITY OF MY CUSTOMERS DO TELL ME OF THE SAME EXPERIENCES AS I HAVE DEALT WITH AND THAT IS WHY THEY BRING THEIR TOYOTA'S TO MY SHOP....VERY BAD CUSTOMER SERVICE!!!!THIS ALSO GOES FOR THERE SALES DEPT. TO AS TOLD BY MY CUSTOMERS!!!!AVOID FREMONT TOYOTA AT ALL COST!!!! More

I made a mistake of buying prepaid maintenance. There is a difference in what they claim as the standard service and what the prepaid maintenance provides, so it is not worth it. Additionally, what is suppo a difference in what they claim as the standard service and what the prepaid maintenance provides, so it is not worth it. Additionally, what is supposed to be done with prepaid service was also not done. I was told that I need to pay for services which is supposed to be covered. I was also told to perform "recommended" services which were unnecessary. When I got the car back, I was told that there was something else that was wrong with the car and I had to buy additional services. I had checked it a couple of weeks back and also from the nature of the damage it was clear that this would not happen during normal use of the car. More