Fremont Toyota - Service Center

I had continuing good service at my last visit. The staff are very friendly and knowledgeable including the person making the phone appointment, the service advisor, and waiting room staff. I have always wai are very friendly and knowledgeable including the person making the phone appointment, the service advisor, and waiting room staff. I have always waited for my car and it has been completed by the estimated time period. The facility is clean and the waiting room has a snack shop and comfortable chairs and tables. We leased our car through Fremont Toyota as we they gave us the best deal. I drive the 18 miles across the bay because I have always had a good experience. More

Toyota recalled my 2006 Highlander Hybrid for factory warranty service on the IPM (Intelligent Power Module). I called and made an appointment. The person with whom I spoke was courteous and efficient. warranty service on the IPM (Intelligent Power Module). I called and made an appointment. The person with whom I spoke was courteous and efficient. I arrived on the day of the appointment about 30 minutes early. I was met immediately by Ray, the service advisor, my car was taken in and work began immediately. I chose to wait for the service as Ray said it would be about four hours. Ray even gqve me a coupon for a free diet coke! An hour into the service, Ray said it would take all day, so he arranged for a shuttle (no charge) to take me home. My wife brought me back toward the end of the working day. Ray delivered my Highlander not only fixed, but washed! As Ray had said, the service was completely covered by my warranty. I've driven it for two days with no hint of problem. My wife and I have used this dealership for 15 years with various of our Toyotas. Our experience has almost always been positive just like this time. More

I feel very comfortable taking my car for service at the Fremont Toyota. All the people are very friendly and courteous. I will not take my car any where else. I feel comfortable that I get excellent ser Fremont Toyota. All the people are very friendly and courteous. I will not take my car any where else. I feel comfortable that I get excellent service More

They are very busy at this dealership. I'm sure this is because they do a great job and are easy to work with. I drive to Fremount from other side of San Jose for service and bought my last two cars there because they do a great job and are easy to work with. I drive to Fremount from other side of San Jose for service and bought my last two cars there because they treat you well. I drive by my local Toyota dealer because I've had serveice there before many years ago and looked for new cars there before and they look you up and down and seem to be evaluating wheather or not they think you can afford to buy a car......in other words if you aren't dressed well if you come in your work clothes you will be treated differently. More

I had an electrical problem with my 2009 Toyota Matrix, and had it towed to Fremont Toyota as quickly as possible. I got there at 5:50, just ten minutes before they closed, so I was afraid I wouldn't be a and had it towed to Fremont Toyota as quickly as possible. I got there at 5:50, just ten minutes before they closed, so I was afraid I wouldn't be able to get my car processed in time. I was immediately greeted by Matthew Rost, the Assistant Service Manager. He told me not to worry, and he took care of all the paperwork and such within five minutes. At 9am the next morning, he called me and said my Matrix was already fixed. When I went to pick it up, I was even more relieved when informed that I didn't have to pay a penny, because there was a recall on all Matrixes for that same problem. I went in annoyed and frustrated, by Mr. Rost made sure that I left worry-free and happy. I'd like to commend him and Fremont Toyota for friendly customer service and a great job in fixing up my beloved Matrix. More

I always take my car to the dealer for services and I have allways had a great expierence with Toyota. But this time Matthew was very kind and helpfull he was the first to acknowledge me when I was waiti have allways had a great expierence with Toyota. But this time Matthew was very kind and helpfull he was the first to acknowledge me when I was waiting in my car and he had my service done in a timely matter and there suttle service was also very helpfull and very nice it just couldn't take me home but it offered to take me shopping so that's where I went for about 3 hours and I had a great time shooping. More

Mr. Steve Sako, Assistant Service Manager Fremont Toyota, was great to work with. Very prompt, efficient, professional and helpful. Fremont Toyota took care of the car battery problem for my vehicle the sa was great to work with. Very prompt, efficient, professional and helpful. Fremont Toyota took care of the car battery problem for my vehicle the same day I took it in and at no charge (I believe it was still covered under new car warranty). Thank you Steve and thank you Fremont Toyota. More

I normaly do not bring my car to the dealership for service, it was an emergency for clutch master cylinder and clutch slave cylinder replacement for my 1998 Corolla. Louis explained what needs to be d service, it was an emergency for clutch master cylinder and clutch slave cylinder replacement for my 1998 Corolla. Louis explained what needs to be done and I was well informed. Good shuttle service to drop off and pick up when the car is ready. The mechanic did a good repair job on my Corolla. More

As a first time customer, i really appreciated Matthew prompt attention and honesty around what i needed when i brought my car in for service. Wanted to say thank you and you definately would have more b prompt attention and honesty around what i needed when i brought my car in for service. Wanted to say thank you and you definately would have more business from me. More

The issue here is the Fremont Toyota service department The issue here is the Fremont Toyota service department claims my car is in good condition. When I have proof there is a real problem and they agre The issue here is the Fremont Toyota service department claims my car is in good condition. When I have proof there is a real problem and they agreed, the issue has gotten worst. Brake failure is a serious problem. Fremont Toyota is not accepting responsibly for their incompetent mechanics wants to charge me $864. This is in addition to $460 of work already done with Fremont Toyota on July 6th, 2010. From my perspective, my car was running fine when I brought it in on July 6th. I thought I should get a tune-up and perhaps replace the timing belt since it's at 96K miles. After my tune-up, the bill was $460.15. Fremont Toyota recommended a multi-point inspection, replace air filter element, replace cabin air filter, and replace rear brake pad/shoes and resurface rotors/drums. The service person told me everything else looks good. Shortly after the service, I noticed the car doesn't drive the same. I can't quite place the problem. The engine seemed louder and rougher. My car engine was not quite like before. I thought I imagined it. As time passed, the engine sounded more and more labored. When I stepped on the gas, the car had a pull like dragging something. The engine revved at 2500 RPM almost touching 3000 RPM mark. This is a visible sign and proof something is wrong. At the same time, I noticed there oil leaks on my driveway. I parked my car on the road after the repair and didn't notice the oil leak until I park on the driveway recently. I brought the car to Fremont Toyota at 7am and showed them the oil stained paper to proof there is an oil leak. I also described the revving engine and rough sounds. At 11am I received a call from the Assistant Service Manager, Mingo Galleto, that indeed the oil gasket was broken by the technician when he changed the oil. They replaced the gasket free of charge, but there is nothing else wrong with the car. He said he even test drove it and didn't hear or feel problems with the car. He assured me that he just drove a similar year and model, Camry 2004, and it sounded the same. I went to the shop and Mingo rode with me for a test drive at around 1:30pm. We got on 880 and when I hit around 50 mph the engine sound louder. As I hit 60mph my steering wheel shakes slightly. At this point Mingo assured me that my tires are not balanced. At 70 mph, my car started to drag when I accelerated. The car was revving close to 3000 rpm as I described to him in the morning. He confirmed this is abnormal and it's a problem. We got off the next exit and headed back to Fremont Toyota on Auto Mall. When we got to Costco, just a block or so from Toyota, we smell something coming from the car. When we pulled over, we saw smoke coming from the driver-side front wheel. Mingo told me the brakes are overheating. He drove the car back to the shop after the brakes cooled to evaluate the problem. I got a call from Mingo at 2:03pm. He said the brake’s caliper broke. The caliper, brake pads and the rotors has to be replaced totaling $1140 dollars. Because I was inconvenienced, so they will give me a discount for $864.00. He said he can use aftermarket parts, non-Toyota parts, and it will be $697. To me it is unacceptable to ask me to pay for the whole braking system. Toyota should take responsibility because of faulty diagnosis (twice!) and the technician not doing a proper job to service the car. I spoke with Bill Martin, Fremont Toyota Service Manager, at 5:51pm. He argued the following points: 1) The service on July 6th did nothing to the front brakes. They inspected the front brakes as part of the service and there was nothing wrong. My contention is the problem only appeared after I had done the service. Though he claimed the technician did nothing to the front brakes, the broken gasket is an indication of the lack of quality and detail to their work. As a consumer with no mechanical knowledge, I have no idea what parts were removed for inspection and not properly replaced. 2) Caliper can fail anytime. Bill Martin pointed out even if Toyota replaced the front brakes pad, broken calipers are not their responsibility. My front brakes pad were replaced by another shop a long time ago. I never had problems with them. Bill Martin and Mingo both said caliper breakage is irrelevant to the brake pad change yet they insist I should talk to the other shop. The caliper were not replaced, it is an original factory part. 3) Toyota did not properly inspected the car when it was dropped of this morning even after I told them of the problem. Bill Martin insisted I didn't specify it is a brake problem, therefore, they did not inspect the brake this morning and not liable for the brake problems. From my description, Mingo noted in the written order, revving issue at 60-70 rpm and rough engine sounds. They must of inspected the car for something. I had no way of knowing the brakes were failing and specifically the caliper broke. There is no way for me to insist they inspect the front brakes. Mingo told me he test drove it and there is nothing wrong with the car. They did not do due diligence to inspect the car until I proofed there was a problem. My family and I could be seriously injured if the brakes locked up while driving on the freeway. This could have been a dangerous situation and not just a financial concern. More